I had a call today with Adam Key to set up home insurance, he was great - very professional, polite and helpful. He made sure to take the time to explain the policy details and answer any questions I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed the Tennant Landlord insurance but my quote wouldn't open online, I phoned in and Connor Lindsay from Homelet who made it really easy to tweak the quote to my needs and set up the purchase f... See more
Rachel Harvey was very professional with a friendly attitude and happy to deal with my idiot questions. The whole transaction was concluded quickly and efficiently and much appreciated. Please pass on... See more
I arranged pet liability insurance over the phone with Adam Key today. Could not fault the service. Adam was friendly, professional, helpful and very quick to sort the insurance out. Can highly recomm... See more
Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
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Very good
Very good, competitively priced. Rachel Harvey articulate and friendly. Spot on.
19 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear you found the service very good and competitively priced. It’s great to know that Rachel was articulate, friendly, and spot on in supporting you. We’ll be sure to pass on your feedback to her
Ashanti is great
Ashanti was so friendly and bubbly, and talked through everything perfectly. She is definitely very good at her job!
19 June 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely review. We’re so pleased to hear that Ashanti made your experience such a positive one. Her friendly, bubbly approach and clear explanations really shine through in your feedback, and we’ll be sure to pass your kind words on to her.
Amazing I needed this sorting Rachel…
Amazing I needed this sorting Rachel was very clear with all and managed to sort all out so glad they do calls to onboard you again else my policy would surely have lapsed
18 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Rachel was able to step in and get everything sorted so clearly for you. It’s great to know her explanations were easy to follow and that the onboarding call helped ensure your policy didn’t lapse. We’ll be sure to pass on your thanks — she’ll be delighted to hear it.
I needed to change the rental homes…
I needed to change the rental homes address. I was expecting fee's and grief. What I got was amazing service. All sorted in 10 min, and no cost. Thank you.
18 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear how smoothly everything went when updating your rental address. It’s great to know the change was handled in just 10 minutes, with no fees and no hassle. That’s exactly the kind of service we aim to deliver, and we appreciate you taking the time to share your experience.
Valentin Valeanu Was very helpful…
Valentin Valeanu Was very helpful setting up my insurance
18 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Valentin was so helpful in getting your insurance set up. We’ll be sure to pass on your feedback — he’ll really appreciate it.
Very Helpful
Rachel made the whole process of cancelling my insurance policy very easy despite me not having the policy number to hand!
18 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Rachel made cancelling your policy so easy, even without the policy number to hand. Clear, efficient support is exactly what we aim for, and we’ll be sure to pass on your feedback to her.
I spoke with Adam
I spoke with Adam, who was just so lovely. He gave concise information, asked open ended questions to make sure i understood when he could, and was very honest and open about the information given.
He was absolutely helpful with setting up my policy.
Customer service is top tier and his dedication to ensuring the customer is sorted is impeccable
16 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Adam was so clear, honest, and helpful while setting up your policy. Your feedback about his top‑tier service is greatly appreciated.
Rachel Harvey was professional and…
Rachel Harvey was professional and informative thank you Rachel
18 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Rachel was so professional and informative. We’ll be sure to pass on your thanks to her.
Great customer service
As a landlord, I have used Homelet for several years as I find them very efficient. I like the fact that when you ring, you speak to a real person in the UK…Rachel Harvey was pleasant and efficient when I called today.
17 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that you’ve had consistently efficient service over the years, and that you value being able to speak to a real person when you call. It’s great to know that Rachel was pleasant and efficient during your call today — we’ll be sure to pass on your feedback to her.
SO SLOW!!!
The slowness of carrying out the manual checks is INFURIATING when we are waiting to proceed with a tenancy agreement and give notice on our current property.
Wife's "employment" checks carried out in 24 hours.
My "self-employed" checks have taken over a week and are still unresolved!
17 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. I’m sorry to hear how frustrating the delay has been, especially when you’re trying to move forward with your tenancy. I can see your application is now complete, but we’ll look into this further to understand what caused the delay with the self‑employed checks.
Rachel was brilliant….
17 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Rachel was so brilliant during your call. We’ll be sure to pass on your feedback — she’ll be delighted to hear it.
Great insurance personnel
I had a call from Ashanti Reid to discuss liability and contents insurance. This was a great call, she was very energetic, kind and helpful. This was the best experience I have had sorting out any service over the phone, she is the reason I have given 5 stars.
17 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re delighted to hear that Ashanti made your call such a standout experience. Her energy, kindness, and genuinely helpful approach clearly shone through, and it’s wonderful to know she made this the best phone‑based service experience you’ve had. We’ll be sure to pass on your 5‑star feedback — she’ll be thrilled.
Brilliant service!Adam was great in…
Brilliant service!Adam was great in making the process simple and straight forward. He insured we weren't on the phone for a long time and he took care to explain things clearly and efficiently.
16 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Adam made the process so simple and straightforward. It’s great to know he kept the call efficient while still explaining everything clearly and thoroughly. We’ll be sure to pass on your feedback — he’ll really appreciate it.
Adam Key was very professional
Adam Key was very professional. He explained with much details and was polite
16 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Adam was so professional, detailed, and polite during your call. It’s great to know his clear explanations helped make the process straightforward. We’ll be sure to pass on your feedback — he’ll really appreciate it.
Very efficient and polite as always
Very efficient and polite as always
Thank you HomeLet
16 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear you received such efficient and polite service once again. Consistency matters, and it’s great to know we’re continuing to meet your expectations.
Renewing my landlord insurance was a…
Renewing my landlord insurance was a seamless exercise. Homelet's agent, Rachel Harvey, was courteous and efficient and a pleasure to deal with. Thank you.
15 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that renewing your landlord insurance was such a seamless experience. It’s great to know that Rachel was courteous, efficient, and a pleasure to deal with. We’ll be sure to pass on your thanks — she’ll truly appreciate it.
Reply from HomeLet
Thank you for your review. We’re really pleased to hear you received such knowledgeable and well‑prepared support. It’s great to know the service met your expectations.
Excellent Customer service
An excellent customer service by Rachel Harvey throughout my online engagement. It was straightforward, and all my questions were answered promptly and professionally. The adviser was knowledgeable, helpful, and ensured I understood the available options before making my decision. I am very pleased with the service received and would highly recommend them to others.
13 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Rachel provided such excellent customer service throughout your online engagement. It’s great to know everything was straightforward, your questions were answered promptly and professionally, and that her knowledge and clear explanations helped you feel confident in choosing the right options. We truly appreciate your recommendation.
It was a pleasure to have Rachel Harvey…
It was a pleasure to have Rachel Harvey deal with my insurance quote for landlord policies for my two flats which I accepted.
Rachel has a friendly demeanour whilst maintaining a professional and business like manner.
Rachel is no doubt a valued member of the team.
15 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Rachel made the process of arranging your landlord insurance such a positive experience. It’s great to know she combined a friendly demeanour with a professional, business‑like approach, and we completely agree — she’s a valued member of the team. We’ll be sure to pass on your feedback.
Ashanti Reid was a pleasure to talk to…
Ashanti Reid was a pleasure to talk to on the phone clear instructions
15 June 2026
Unprompted review
Reply from HomeLet
Thank you for your review. We’re really pleased to hear that Ashanti was such a pleasure to speak with and provided clear instructions throughout your call. We’ll be sure to pass on your feedback — she’ll really appreciate it.
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