Excellent, uncomplicated service from the extremely professional and friendly Vrishin today! He was not only clear and quick but also stayed on the phone beyond office hours to sort out all the detail... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lauren Loake was absolutely brilliant! She was warm, clear, and so supportive while helping me with my home insurance for my new flat. Her service was genuinely outstanding and made the whole process... See more
Company replied
Choosing Insurance is always an anxiety producing experience, however, it was made easier by the staff I spoke to. Rachel Harvey was friendly, patient and helpful. There were a lot of questions and re... See more
Company replied
Really good service from Connor Smith and Katie Bullard. Talked through everything and I was well informed throughout the entire telephone call. Despite being required to read out basic terms an... See more
Company replied
Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.9
Excellent
5K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
First time
This is the first time I have used homelet experience was good and informative and was easy to talk through
20 February 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback. We’re really pleased to hear that your first experience with HomeLet was positive, informative, and easy to work through. It’s great to know the process felt clear and straightforward for you. We appreciate you taking the time to leave a review.
I spoke to Lauren today and she was…
I spoke to Lauren today and she was amazing, well spoken and she definitely brought along some positive vibes my way which was needed! She seemed lovely and made my experience amazing
23 February 2026
Unprompted review
Reply from HomeLet
Thank you so much for sharing your lovely feedback. We’re delighted to hear that Lauren made such a positive impact on your day. Her warm approach and clear communication are exactly what we aim for, and it’s wonderful to know she helped make your experience such a great one. We’ll be sure to pass your kind words on to her.
Excellent communication and deal from…
Excellent communication and deal from Sarah Poole and Rosa Johnson. Thanks
21 February 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback! It’s great to hear that Sarah and Rosa provided excellent communication and helped you secure a great deal. Your kind words are truly appreciated.
Quick and Easy setup, Flexible policy options
It was quick and easy to get all the details about their insurance policies and set one up. I spoke with Ashanti Reid from the Homelet team a few times who promptly responded to all my queries and was very helpful and friendly when setting it all up.
20 February 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience! It’s great to hear how quick and easy it was to get all the details you needed and set up your insurance. Ashanti Reid’s prompt responses, helpful guidance, and friendly approach clearly made the process smooth from start to finish. Your feedback is truly appreciated.
Excellent advice and prompt response.
It was good to speak to a person and obtain their advice regarding the best policy to suit our needs as landlords. Most other insurance companies require you to fill out your application online and the questions are necessarily relevant. Scott was the person I spoke to and he was really helpful.
9 February 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. It’s great to hear how helpful it was to speak with someone directly and receive clear advice tailored to your needs as landlords. Many providers rely solely on online forms, so we’re really glad Scott was able to guide you through everything in a way that felt relevant and straightforward. Your feedback is truly appreciated.
Victoria Walker explained and set…
Victoria Walker explained and set everything up for me very smoothly.
20 February 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback! I'm really glad to hear that Victoria explained everything clearly and set everything up for you so smoothly. It’s great to know the process felt easy and well‑handled.
Really helpful staff
Really helpful staff. I waited no longer than a couple of minutes for the phone to be answered. All my questions were answered very professionally. The best bit, my landlord insurance has been the best quote I have had for the last few years. Brilliant service, thank you! 🤩
16 February 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience! It’s great to hear that you were helped so quickly and professionally, and that all your questions were answered with such clarity. Even better that your landlord insurance turned out to be the best quote you’ve had in years. Really brilliant to hear — thank you for the lovely feedback.
Thank you!
I spoke to Katie Bullard who made everything super easy! She talked me through my options and was super lovely the whole way through. Thank you for your help and for making things so easy !
18 February 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience! I'm really glad to hear that Katie made everything super easy for you. It’s wonderful that she talked you through your options so clearly and was lovely throughout the whole process. Your kind words are truly appreciated, and it’s great to know she helped make things feel simple and stress‑free.
I renewed my insurance
I renewed my insurance - Adam key helped me to go through - Very fast and efficient
18 February 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback! I'm glad to hear your renewal went smoothly and that Adam was able to guide you through everything so quickly and efficiently. It’s great to know the process was fast and straightforward for you.
Highly recommend
Spoke to both Victoria and Evan to sort out our insurance and our internet and they were fabulous, professional, clear and incredibly helpful
20 February 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience! We're so glad to hear that both Victoria and Evan were fabulous in helping you sort out your insurance and internet. It’s great to know you found them professional, clear, and incredibly helpful throughout the process.
Insurance
Spoke to Adam Key who talked me through various options and was very clear in answering my questions.
20 February 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback! We're really pleased to hear that Adam was able to talk you through the different options clearly and answer all your questions. It’s great to know the experience felt straightforward and helpful.
Easy and straightforward process
I had a great experience setting up tenants liability and contents insurance with HomeLet and Connor Lindsay who set this up for me was particularly helpful. The process was clear to understand and didn’t take long at all. Thanks Connor
19 February 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience! We're really glad to hear that setting up your tenants liability and contents insurance with HomeLet was smooth and straightforward. It’s great to know Connor was particularly helpful and made everything clear and easy to understand. We appreciate your feedback and will make sure he knows his support made a difference.
Reply from HomeLet
Thank you for your feedback! We're really glad to hear you found the service professional, informative, and helpful. It’s great to know we were able to support you so well.
I spoke with Nathan smith he was really…
I spoke with Nathan smith he was really helpful. He explained everything perfectly and made it very simple. He got me a good deal on WiFi and I’m very happy with my experience.
19 February 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience! We're really pleased to hear that Nathan was so helpful and made everything clear and simple. It’s great to know he was able to get you a great deal on your WiFi and that you’re happy with the service.
Spoke to Valentine
Spoke to Valentine, and he explained in detail about how my renewal for the tenant policy works and was able to renew my existing policy all within 5 minutes. He also stated she is happy to assist in any queries or clarifications I may have in the future regarding my policy.
19 February 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience! We're really pleased to hear that Valentin clearly explained your tenant policy renewal and was able to get everything updated within just a few minutes. It’s great to know you also felt supported with any future questions or clarifications you may have regarding your policy.
Thank you, Lauren, for such excellent customer service.
I had a phone conversation with Lauren regarding my insurance, and I was genuinely impressed with the service she provided.
Lauren was extremely kind, professional, and patient throughout the entire call. She clearly explained all aspects of the policy and answered every one of my questions in a thorough and understandable way.
What I appreciated the most was that she approached the conversation in a very personal and human way. I never felt like I was speaking to someone reading from a script — she was warm, attentive, and truly engaged in helping me.
It made the whole experience much more comfortable and reassuring.
Thank you, Lauren, for such excellent customer service.
19 February 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share such thoughtful feedback. We're delighted to hear that your conversation with Lauren was such a positive experience. It’s wonderful to know she was kind, professional, and patient throughout, and that she explained everything clearly while making the process feel personal and genuinely supportive.
We’re so pleased she was able to make you feel comfortable and reassured. Your kind words mean a lot, and we’ll be sure to pass them on to her.
Amazing help
Scott was amazing help in guiding amd relaying key info for me on how to decided my option
17 February 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback! We're really pleased to hear that Scott was such a great help and clearly guided you through the key information to support your decision. We’ll be sure to pass your kind words along to him.
Connor Smith was patient
Connor Smith was patient, detailed, and able to answer any concerns or questions.
16 February 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback! We're really pleased to hear that Connor was patient, detailed, and able to answer all your questions and concerns. It’s great to know he made the process clear and reassuring for you.
Adam Key was helpful, friendly and easy to understand.
Adam Key was helpful, professional, friendly with excellent customer service skills. Most importantly he was clear, concise and easy to understand. He explained everything and I felt I got what I wanted.
18 February 2026
Unprompted review
Reply from HomeLet
Thank you for taking the time to share your experience. We're delighted to hear that Adam provided such helpful, professional, and friendly support. It’s great to know his clear and concise explanations made everything easy to understand and helped you feel confident you were getting exactly what you needed. We’ll be sure to pass along your kind words.
Valentin was extremely helpful
Valentin was extremely helpful, professional and patient when assisting me with the insurance packages available through HomeLet.
18 February 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback! We're delighted to hear that Valentin was extremely helpful, professional, and patient while guiding you through the HomeLet insurance options. It’s great to know he made the process clear and supportive from start to finish.
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