Had a slow leak coming from the toilet pan. Phoned HomeServe on Friday morning and was told a plumber would come out between 5 - 10 pm that evening. Excellent news. We received excellent service... See more
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Review summary
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Contacted Homeserve 22nd May due to faulty toilet cistern. Engineer came out same day and replaced patrs. 23rd May noticed leak from pipe on cistern, called again. Another engineer arrived promptly an... See more
Company replied
The Homeserve representative provided an excellent professional service. He found where the leak was by checking all of the appliances/bathrooms etc and fixed the fault in a prompt manner. Whilst ca... See more
Company replied
Booking my boiler service online was easy and there were plenty of appointments available to choose from. The SMS reminding me of the appointment was good to have. Engineer rang and gave me sufficien... See more
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Company details
- #105 of 224 best companies in Insurance agency
- #37 of 56 best companies in Boiler supplier
- #42 of 47 best companies in Gas installation service
- #82 of 118 best companies in Heating service
- #76 of 100 best companies in Plumber
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
181k reviews
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A good service to be able to call on…
A good service to be able to call on when needed and completely satisfied with the level of professionalism and care from the engineer attending
22 May 2026
Reply from HomeServe UK
Thanks for your feedback, it is great to hear you value having a service you can rely on when needed and that you were completely satisfied with the professionalism and care shown by the engineer.
Alex
Here To Help Team
Reply from HomeServe UK
Thanks for 5 star rating following your recent claim.
Alex
Here To Help Team
The guy was polite .did a great job…
The guy was polite .did a great job could not have had better service
22 May 2026
Reply from HomeServe UK
Thanks for your feedback, great to hear the engineer was polite and did a great job. We are really pleased you received such a high level of service.
Alex
Here To Help Team
Very efficient
The appointment was made quickly and the job was done swiftly and efficiently
12 May 2026
Reply from HomeServe UK
Thanks for your feedback, it is great to hear the appointment was arranged quickly and that the job was completed swiftly and efficiently.
Alex
Here To Help Team
uncomplicated appointment and the…
uncomplicated appointment and the engineer was very helpful
20 May 2026
Reply from HomeServe UK
We're delighted you found the appointment uncomplicated and our engineer very helpful.
Alex
Here To Help Team
Good to book a service and good time…
Good to book a service and good time keeping. Professional engineers and good work. Only not so good is their emergency calls because they still use their booking system, i.e. for the next available engineers, rather than something like 999 call.
2 June 2026
Reply from HomeServe UK
Thanks for your feedback, it is great to hear booking a service was straightforward, with good time keeping and professional engineers delivering quality work.
We appreciate your comments around emergency appointments, and understand your expectations in those situations. Our system is designed to provide the next available engineer as quickly as possible, and your feedback will help us review how we communicate this.
Alex
Here To Help Team
I had problems online and spoke to an…
I had problems online and spoke to an operator that was able to arrange a visit and correct my mistake.
I also got my repair sorted.
1 May 2026
Reply from HomeServe UK
Thanks for your feedback, it is great to hear our advisor was able to help resolve the issue and arrange the visit for you. We are also pleased the repair was completed successfully.
Alex
Here To Help Team
trying to pay for an invoice
trying to pay for an invoice. I eventually got to speak to an advisor who told me i don't have an account!! regardles of the fact i had two reminders to pay my invoice I am not impressed
26 May 2026
Reply from HomeServe UK
We understand how frustrating it must have been to receive reminders and then be advised you did not have an account when trying to make a payment. This is something we would like to look into further for you to understand what has happened.
Please contact us at heretohelpteam@homeserve.co.uk so we can investigate and assist in resolving this for you.
Alex
Here To Help Team
Reply from HomeServe UK
We're glad we could help so quickly when you needed us.
Alex
Here To Help Team
Was on time very polite
Was on time very polite
Straight into the job found the problem
Was very thorough and methodical.
Good service all round
22 May 2026
Reply from HomeServe UK
Thanks for your feedback, great to hear the engineer was on time, polite and got straight to the job in a thorough and methodical way. Good to know you received a great service overall.
Alex
Here To Help Team
Outstanding
Outstanding. Swift service.
Polite, knowledgeable engineer.
Excellent job!
Highly recommend
19 May 2026
Reply from HomeServe UK
Thanks for your feedback, great to hear the service was swift and that the engineer was polite, knowledgeable and carried out an excellent job. We really appreciate your recommendation.
Alex
Here To Help Team
Reply from HomeServe UK
Thanks for your feedback, great to hear the service was very prompt and efficient.
Alex
Here To Help Team
the faulty cistern was replaced very…
the faulty cistern was replaced very well but the upstairs heating will not go off !!!
1 June 2026
Reply from HomeServe UK
We're glad the cistern replacement went well. We're concerned about the heating issue and want to help resolve it. I have raised a callback request with our claims team, they will contact you via phone to discuss this.
Alex
Here To Help Team
Reply from HomeServe UK
Hi Tammy, thank you for your feedback. We’re really pleased to hear that you were happy with the service and that the engineer made such a positive impression.
We’re glad the job was completed to your satisfaction!
Amy
Here To Help Team
Homeserve always give the best client…
Homeserve always give the best client satisfaction. Work is done promptly and efficiently. I would 100% recommend them every time.
1 June 2026
Unprompted review
Reply from HomeServe UK
Thanks for your feedback, it is great to hear you consistently receive a high level of service, with work carried out promptly and efficiently. We really appreciate your recommendation.
Alex
Here To Help Team
From booking the appointment to the guy…
From booking the appointment to the guy doing the job was quick, efficient and easy. The guy was polite and respectful and tidy.
18 May 2026
Reply from HomeServe UK
Thanks for your feedback, it is great to hear the whole process was quick and straightforward and that the engineer was polite, respectful and tidy throughout.
Alex
Here To Help Team
Once your through the automated service…
Once your through the automated service and you talk to a person the service is excellent. Problem solved next day (not an emergency)11
19 May 2026
Reply from HomeServe UK
Thanks for your feedback, it is great to hear that once you were through to an advisor the service was excellent and your issue was resolved quickly the next day.
Alex
Here To Help Team
Reply from HomeServe UK
We are delighted you received prompt, friendly, and professional service.
Alex
Here To Help Team
Wasn't happy as I do pay for a couple…
Wasn't happy as I do pay for a couple of homeserve policy over £500 a year only to find once I did have a service I had to pay for a door seal that I kept because it was not that old was charge the £100 excess,it wasn't pick up when you first checked out the boiler for me to take out the policy but did find I need a new flu cover on the outside that cost me a couple of hundred for that,all in all I laid out around £2000 for a door seal and a flu cap 5 min boiler service.
11 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling disappointed, particularly with the overall cost involved.
We’re pleased that both claims were approved and the work was completed, but we understand that the additional charges can affect how the service is viewed overall. An excess is applicable for each claim which is made and is outlined when the cover is arranged. Excess can differ per policy and sometimes, depending on the cover, different options are available.
We really appreciate you taking the time to let us know your thoughts. If you’d like us to go over anything in more detail or review this further with you, please don’t hesitate to get in touch on heretohelpteam@homeserve.co.uk and we will be more than happy to assist
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your kind feedback. We’re really pleased to hear that you found the service both friendly and efficient, and that your issue was handled so quickly.
We appreciate you taking the time to share your experience with us!
Amy
Here To Help Team
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