Had a slow leak coming from the toilet pan. Phoned HomeServe on Friday morning and was told a plumber would come out between 5 - 10 pm that evening. Excellent news. We received excellent service... See more
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Review summary
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Contacted Homeserve 22nd May due to faulty toilet cistern. Engineer came out same day and replaced patrs. 23rd May noticed leak from pipe on cistern, called again. Another engineer arrived promptly an... See more
Company replied
The Homeserve representative provided an excellent professional service. He found where the leak was by checking all of the appliances/bathrooms etc and fixed the fault in a prompt manner. Whilst ca... See more
Company replied
Booking my boiler service online was easy and there were plenty of appointments available to choose from. The SMS reminding me of the appointment was good to have. Engineer rang and gave me sufficien... See more
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Company details
- #105 of 224 best companies in Insurance agency
- #37 of 56 best companies in Boiler supplier
- #42 of 47 best companies in Gas installation service
- #82 of 118 best companies in Heating service
- #76 of 100 best companies in Plumber
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
181k reviews
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Fast response and we'll experienced…
Fast response and we'll experienced gentleman. Explaining everything while working. Sorted the problem within 30 minutes.
27 May 2026
Reply from HomeServe UK
Thank you for your feedback, we’re delighted to hear the issue was resolved so quickly and that you found the service clear and professional throughout!
Amy
Here To Help Team
Easy help on the phone
Easy help on the phone. Engineer arrived early & was friendly & explaining everything. Took his time to assist with recommendations for my issue. Good communication after service as well. Happy customer
15 May 2026
Reply from HomeServe UK
Hi Freddie, we really appreciate you taking the time to share your experience. It’s great to know everything was handled efficiently from start to finish and that you felt well supported and informed along the way!
Amy
Here To Help Team
A superb plumber
We had a superb plumber (unfortunately I cannot remember his name) who arrived, diagnosed the problem and immediately set about to rectify it. He took time to check that what he had done had cured the issue. Everything has been working correctly since he left. A very capable, personable young man who was a credit to Homeserve.
24 May 2026
Reply from HomeServe UK
We’re so pleased to read about your experience. It’s great to know the issue was carefully assessed and brought to a resolution, and that everything was explained clearly during the visit!
Thank you for rating us 5 stars!
Amy
Here To Help Team
We’re deep in the countryside but he…
We’re deep in the countryside but he found us . He was cheerful,efficient and had the job done quickly.
20 May 2026
Reply from HomeServe UK
Thank you for your kind feedback! We’re delighted to hear the service was efficient and that our engineer made such a positive impression during the visit
Amy
Here To Help Team
They fixed the leak
They fixed the leak, filled the massive hole they had to dig and cleaned up.
24 May 2026
Reply from HomeServe UK
Thank you for your kind feedback James! We’re pleased to hear the issue was resolved and that everything was completed with care, including leaving things tidy afterwards!
Amy
Here To Help Team
Appointment was cancelled TWICE but finally resolved.
Appointment was cancelled TWICE at very short notice but, when the plumber did arrive he was courteous and knowledgeable and quickly resolved the issue.
19 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, although I am sorry to hear the appointment was rescheduled, we’re pleased to hear that when the visit did go ahead, the issue was resolved quickly and that you were happy with the service provided
If you do need any further help, please feel free to contact us on heretohelpteam@homeserve.co.uk and we will be more than happy to assist
Amy
Here To Help Team
Hi Engineer was fine but couldnt do…
Hi Engineer was fine but couldnt do anything as he needed access to next door garden but they were out . so just went through my insurance to get it fixed . Also I paid a surcharge for this do I get it back . Thank you
2 June 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback with us David. We’re pleased to hear that the visit itself went smoothly, although we understand that further work wasn’t able to go ahead at the time due to access being required. We can see that a follow-up appointment could have been arranged once access was available
We can see that the engineer carried out work during the visit in an attempt to resolve the issue. As the visit was completed and work was undertaken, the excess applied to the claim would not be eligible for a refund on this occasion
If you would like to discuss this further, please feel free to contact us at heretohelpteam@homeserve.co.uk and we’ll be happy to help
Thank you again for leaving a review!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your feedback! We’re really pleased to hear our engineer made such a positive impression and that you were happy with the service provided!
Amy
Here To Help Team
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s great to know the service provided was both reliable and delivered to a high standard!
Amy
Here To Help Team
Great came in wasn't here long see the…
Great came in wasn't here long see the problem and sorted it
29 May 2026
Reply from HomeServe UK
hank you for your review! We’re delighted to hear everything was sorted promptly and that the service delivered a positive experience from start to finish
Amy
Here To Help Team
HOMESERVE PLAN
Don't know what to say about homeserve, I'm paying £19 a month haven't used their service since I took the cover and it's been over a year.
Because I see it advertised on media cheap deals for plumbing and electrics .
I rang them to cancel my cover because your showing better deals e.g £1 / £3.50 and I was told i can't cancel the plan and if I do then I have to pay the rest of the years payment upfront and that's March 2027.
31 October 2025
Reply from HomeServe UK
Hi Charno, we appreciate you taking the time to share your experience with us. We’re sorry to hear about the concerns you’ve raised following your recent enquiry
We’d like to reassure you that cancellation fees are not applied when someone wishes to cancel with us, cover can be cancelled at anytime.
In reference to promotional offers you may have seen online with us, your current cover is in a new customer promotional period and includes more elements of cover than some of the deals you’ve seen advertised.
All new customers are entitled to receive a new customer promotion currently, however these are applied once per element of cover and wouldn’t be available to set up again for sections that have already benefited from an introductory rate.
We understand how important it is for this information to be clear, if you would like further information, please email us on heretohelpteam@homeserve.co.uk and we will be happy to outline all of this for you
Amy
Here To Help Team
Great service
2 June 2026
Reply from HomeServe UK
Thank you for your kind feedback Robert! We’re delighted to hear you had such a positive experience and that everything met your expectations
Amy
Here To Help Team
They won't repair my boiler
I moved home two years ago, transfered over my new address, boiler goes wrong, boiler faults were not transfered as expected, I now have to pay forcreoair. I will be cancelling my DD today.
1 June 2026
Unprompted review
Reply from HomeServe UK
Thank you for taking the time to share your experience with us Paul. We’re sorry to hear about the concerns raised following your home move and the issues you've expressed with your boiler cover.
Your comments are important to us and we would certainly like to check this further, please email us on heretohelpteam@homeserve.co.uk and we will be happy to assist
Amy
Here To Help Team
Reply from HomeServe UK
We appreciate you taking the time to share your experience. It’s great to know the visit went to plan and that the service met your expectations!
Amy
Here To Help Team
Reply from HomeServe UK
Hi Mike, we’re delighted to hear everything went smoothly from start to finish and that you were so pleased with the service!
Amy
Here To Help Team
The repair was completed efficiently
The repair was completed efficiently, professionally, and with speed. the plumber was friendly and cleaned up the mess after he had finished.
23 May 2026
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s fantastic to hear that the work was completed to a high standard and that the service provided was both professional and considerate throughout!
Thank you for rating us 5 stars!
Amy
Here To Help Team
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s great to know you were so pleased with the service provided!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your feedback. We’re pleased to hear that you found the joining process quick and straightforward. It’s great to know everything went smoothly from the start!
Amy
Here To Help Team
We called at 9 pm with assurance…
We called at 9 pm with assurance plumber would attend and 11.30 pm with water still pouring from wc cistern we was
Told no plumber available to attend so i am 80 have emergencyvand rely on family coming to my assistance to help me through the night
21 May 2026
Reply from HomeServe UK
Hi Christine, thank you for taking the time to share your experience with us. We’re sorry to hear about the situation you encountered and appreciate you providing the full detail.
I can see that although an appointment was not allocated on the same evening, that an engineer did attend the next morning and I am glad to see that the claim was resolved and that everything is now in working order. I am however sorry to know the impacts the leak had throughout the night. We understand how situations like this require quick support, particularly given the timing and nature of the issue.
I see that this was investigated by our Customer Relations Team, who then wrote to you with a resolution, please do get in touch with us on heretohelpteam@homeserve.co.uk if you would like any further information or support and we will be happy to help
Amy
Here To Help Team
Fast service, great result
John was very helpful and friendly, and undertook a really thorough investigation which led to an ongoing problem finally getting fixed. He also took the time to explain and demonstrate everything to us.
19 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience. We’re delighted to hear that the issue was thoroughly investigated and finally resolved. It’s great to know that everything was clearly explained along the way and that the service provided left a positive impression!
Amy
Here To Help Team
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