Had a slow leak coming from the toilet pan. Phoned HomeServe on Friday morning and was told a plumber would come out between 5 - 10 pm that evening. Excellent news. We received excellent service... See more
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Review summary
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Contacted Homeserve 22nd May due to faulty toilet cistern. Engineer came out same day and replaced patrs. 23rd May noticed leak from pipe on cistern, called again. Another engineer arrived promptly an... See more
Company replied
The Homeserve representative provided an excellent professional service. He found where the leak was by checking all of the appliances/bathrooms etc and fixed the fault in a prompt manner. Whilst ca... See more
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Booking my boiler service online was easy and there were plenty of appointments available to choose from. The SMS reminding me of the appointment was good to have. Engineer rang and gave me sufficien... See more
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Company details
- #105 of 224 best companies in Insurance agency
- #37 of 56 best companies in Boiler supplier
- #42 of 47 best companies in Gas installation service
- #82 of 118 best companies in Heating service
- #76 of 100 best companies in Plumber
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
181k reviews
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Very considerate and helpful plumber…
Very considerate and helpful plumber who fixed the boiler quickly and efficiently. Clear about when arriving, punctual and tidy.
22 May 2026
Reply from HomeServe UK
Thanks for sharing, great to hear the engineer was considerate, explained arrival clearly and completed the repair quickly and efficiently while keeping everything tidy.
Alex
Here To Help Team
Great value insurance
Returned to their plumbing insurance when they offered a very good price. The sign up process was very easy, the level of cover is high and all for a very good price.
Was very easy to contact them when needed as well
26 May 2026
Reply from HomeServe UK
Thanks for sharing your feedback, it is great to hear you found good value in your cover and that the sign up process was quick and straightforward. We are also pleased to know it has been easy to get in touch when needed.
Alex
Here To Help Team
Waste of time save your money and just pay a plumber when you need one
I used the phone number and it’s artificial intelligence. I told it I have two toilets leaking and paid the £30 excess. When the plumber turned up he said it was only one toilet and he phoned in and was told it was only one toilet and if I wanted the second sorting I had to phone up again and pay another £30 excess. I said no don’t bother. The plumber did not have a replacement part for the toilet that fitted. He said it was fixed and left. The toilets both still leak just as they did before he came. A total waste of time and I will not be renewing the insurance with home serve a total waste of time and I will now call out a real plumber to fix the dam toilets. You can keep your home serve your a waste of money and time
26 May 2026
Reply from HomeServe UK
Thanks for your feedback, we are sorry to hear about your experience as this is not the level of service we aim to provide.
We understand your frustration around how the job was logged and the excess applied, and it is disappointing to hear the issue was not resolved during the visit. For clarity, our claims line is available 24 hours a day with advisors on hand, so you should always be able to speak to someone directly if needed.
We would really like the opportunity to review what has happened here and look into this further for you. Please contact us at heretohelpteam@homeserve.co.uk so we can investigate and assist.
Alex
Here To Help Team
Very good service
Very good service, Engineer came, discovered the problem and ordered the replacement parts. Parts arrived within a few days and Engineer replaced, problem solved. Would definitely recommend
8 May 2026
Reply from HomeServe UK
Thank you for your detailed feedback Julie! We're really pleased to hear everything was managed so smoothly from start to finish and that the issue was fully resolved for you!
Amy
Here To Help Team
Phoned and booked an appointment and…
Phoned and booked an appointment and given a date that suited me.
Homeserve arrived and sorted my problem and replaced leaking tap
Very professional and friendly service .
19 May 2026
Reply from HomeServe UK
Thank you for your feedback, it is great to hear the appointment was arranged at a convenient time and that the engineer was able to resolve the issue and replace the tap during the visit. We are pleased to know you found the service professional and friendly throughout.
Alex
Here To Help Team
Draining
Friendly and explained what he was doing.
Reassuring and took time to sort problem out.
12 May 2026
Reply from HomeServe UK
Thank you for your kind feedback. I’m really pleased to hear the visit was handled with care and that everything was clearly explained along the way!
Amy
Here To Help Team
Great service
18 May 2026
Reply from HomeServe UK
Thanks for taking time to mention our service is great.
Alex
Here To Help Team
Usual good service.
7 May 2026
Reply from HomeServe UK
This is great to know George, thanks for the high rating.
Alex
Here To Help Team
TOILET CISTERN REPAIR
VERY PROMPT SERVICE AND ARRIVED ON TIME.VERY KNOWLEDGEABLE,AND FIXED THE PROBLEM QUICKLY.
2 May 2026
Reply from HomeServe UK
We’re grateful for your feedback. I’m pleased everything was taken care of in a timely and professional manner!
Amy
Here To Help Team
Reply from HomeServe UK
We really appreciate you taking the time to share this. I’m pleased you were satisfied with the support you received!
Amy
Here To Help Team
Reply from HomeServe UK
Thanks for the 5 star rating following your claim.
Alex
Here To Help Team
Resolved an issue more complex than expected
Resolved an issue more complex than it seemed cheerfully and without fuss, despite the effort needed, and soon after notification of the problem. Job done well - thank you!
20 May 2026
Reply from HomeServe UK
We really appreciate you taking the time to share this. I’m pleased our engineer was able to manage the situation smoothly and deliver a positive outcome for you!
Amy
Here To Help Team
Efficient and sorted the leak quickly
19 May 2026
Reply from HomeServe UK
Hi Rebecca, I’m really pleased everything was resolved so promptly and that you were happy with the outcome!
Amy
Here To Help Team
Reply from HomeServe UK
Thanks for your feedback, great to hear everything was resolved quickly and efficiently.
Alex
Here To Help Team
The Customer Services Advisor I…
The Customer Services Advisor I initially dealt with made the process quick and simple in raising the leak. Appointment was booked for 2 weeks later and the Engineer that attended was knowlegable and able to detect the leak and which pipe it was coming from within the first 5 minutes wothout needing to shut the water off. This was a huge difference from the Homeserve Engineer that attended a month prior on behalf of my neighbour that didnt complete any of the checks and couldnt detect the leak and had lack of knowledge (I was present foe this visit). It all depends on the Engineer who attends and in my case, I was very lucky. Work was complete within a few hours after months of my neighbour trying to deal with Homeserve.
20 May 2026
Reply from HomeServe UK
Thanks for taking the time to share this detailed feedback, it is great to hear the Customer Services Advisor made things quick and easy to arrange, and that the attending engineer was able to identify and resolve the issue so efficiently.
We are sorry to hear that your previous experience did not meet the same standard, as this is not what we aim to deliver. It is encouraging though to know that, on this occasion, the engineer was knowledgeable, professional and able to complete the work promptly.
Alex
Here To Help Team
Reply from HomeServe UK
We're pleased to hear that the plumber who attended was great.
Alex
Here To Help Team
Great service from Hari
Great service from Hari, sorted all the problems out in super quick time and left the area all nice and tidy :)
19 May 2026
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s great to know the issue was resolved efficiently and that attention was given to leaving everything in good order!
Amy
Here To Help Team
He phone to tell what time he was…
He phone to tell what time he was coming to my house. He told me what the problem was and I got a new tap
17 May 2026
Reply from HomeServe UK
We appreciate you taking the time to share your experience. It’s fantastic to hear communication throughout was clear and that the visit resulted in a positive outcome for you!
Amy
Here To Help Team
I rang HomeServe about my flooding…
I rang HomeServe about my flooding passageway and I was told a plumber would be sent in the next two hours and they came sorted it out so I was extremely happy
18 May 2026
Reply from HomeServe UK
We appreciate you taking the time to share your experience! It’s fantastic to hear that support was provided promptly and that everything was taken care of so efficiently!
Amy
Here To Help Team
You need to ring us if you want to…
You need to ring us if you want to know
We were confused
18 May 2026
Reply from HomeServe UK
Hi David, thank you for taking the time to leave a review. I'm sorry to hear there was some confusion.
I can see from your claim that the engineer assisted in explaining how the room thermostat works, having found no boiler fault.
We would be happy to answer any queries, please feel free to reach out to us on heretohelpteam@homeserve.co.uk and we can further assist
Amy
Here To Help Team
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