Had a slow leak coming from the toilet pan. Phoned HomeServe on Friday morning and was told a plumber would come out between 5 - 10 pm that evening. Excellent news. We received excellent service... See more
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Review summary
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Contacted Homeserve 22nd May due to faulty toilet cistern. Engineer came out same day and replaced patrs. 23rd May noticed leak from pipe on cistern, called again. Another engineer arrived promptly an... See more
Company replied
The Homeserve representative provided an excellent professional service. He found where the leak was by checking all of the appliances/bathrooms etc and fixed the fault in a prompt manner. Whilst ca... See more
Company replied
Booking my boiler service online was easy and there were plenty of appointments available to choose from. The SMS reminding me of the appointment was good to have. Engineer rang and gave me sufficien... See more
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Company details
- #105 of 224 best companies in Insurance agency
- #37 of 56 best companies in Boiler supplier
- #42 of 47 best companies in Gas installation service
- #82 of 118 best companies in Heating service
- #76 of 100 best companies in Plumber
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
181k reviews
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Friendly and respectful person who…
Friendly and respectful person who carried out the work professionally
28 May 2026
Reply from HomeServe UK
We appreciate your kind words! We are glad our team provided professional service.
Alex
Here To Help Team
A courteous and efficient engineer
The engineer was courteous and efficient, thoughtful of my home.
My heating and water on the clock weren't left quite right and I do have difficulty resetting it.
It was a job my husband always did.
I do, however, think the engineer was good.
20 May 2026
Reply from HomeServe UK
We’re pleased to hear that the engineer was courteous, efficient and respectful of your home, that is exactly the standard we aim to deliver on every visit. It’s also great to know you felt the overall service was good.
We do understand your comments about the heating and hot water timer not being quite right afterwards, especially as it’s something your husband would usually manage. We appreciate that this can be frustrating, and we’re always here to help guide you through resetting it if needed.
Alex
Here To Help Team
5 stars. They came out on a Sunday and the new…
They came out on a Sunday and the new boiler was installed by the Wednesday. Top job. Very satisfied
3 May 2026
Reply from HomeServe UK
We're so glad we could install your new boiler quickly. Thank you for your kind words!
Alex
Here To Help Team
Very quick service
Very quick service
Friendly service person
Very knowledgeable person fixed problem promptly
Head needed spares with him
19 May 2026
Reply from HomeServe UK
We are really pleased to hear that you experienced such a quick and friendly service. It is great to know the engineer was knowledgeable, came prepared with the necessary parts, and was able to fix the issue promptly for you.
Alex
Here To Help Team
Arrived on time ☑️I was mislead by your…
Arrived on time ☑️I was mislead by your booking line confirming you cover my waste disposal , only to be told by engineer - you don’t! I asked him to look at my shower drain which had just that day , blocked ( as he couldn’t do the job he came for ) but he declined , making had no
Time ! ( as he hadn’t done any work to the call out made, he had plenty of time !
24 May 2026
Reply from HomeServe UK
Thank you for your feedback, we are sorry for the confusion and the experience you had.
We understand how frustrating it must have been to be advised at booking that waste disposal was covered, only to be told otherwise on arrival. We are also sorry we were unable to assist with your shower drainage on the day. We need to ensure jobs are allocated correctly, that engineers are given enough time.
If you would like to arrange a visit for the shower drainage, or for us to look into this further, please contact us on 03300 247 999 and we will be happy to help.
Alice
Here To Help Team
Prompt response
Prompt response, well informed via phone and messaging service, leak repair carried out with great efficiency and politeness, everything reinstated wouldn’t have known work was done if l hadn’t been there.
18 May 2026
Reply from HomeServe UK
We are really pleased to hear that you experienced a prompt response and felt well informed throughout via both phone and messaging updates. It is great to know the repair was carried out efficiently and with care, and that everything was left so tidy that you would not have known work had taken place.
Your kind comments about the engineer’s politeness and the overall service are truly appreciated.
Alex
Here To Help Team
Quick response and very helpful…
Quick response and very helpful operatives when they arrived to do the work. All in all a very prompt friendly service. The work was carried out efficiently.
9 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback.
We are pleased to hear that you found our response quick and our engineers helpful when they attended your home. It is great to know the work was carried out efficiently and that you experienced a prompt and friendly service from start to finish.
Alice
Here To Help Team
very good operator kept me upto date…
very good operator kept me upto date when he will arrive and talked me through the service what he was doing
23 May 2026
Reply from HomeServe UK
Thank you for taking the time to leave such a lovely review.
We’re really pleased to hear that our engineer kept you fully updated on arrival times and clearly explained the work being carried out. Keeping customers informed and confident in the service we provide is very important to us, so it’s great to know this made a positive difference to your experience.
Alice
Here To Help Team
Easy to book with
It was easy to book an engineer. The engineer was really good, polite, helpful and knowledgeable.
13 May 2026
Reply from HomeServe UK
We're so pleased you found booking easy and our engineer polite, helpful, and knowledgeable. Thank you for your feedback!
Alex
Here To Help Team
Very helpful staff on the initial phone…
Very helpful staff on the initial phone call and the electrican sent to check the fault was friendly, helpful and knowledgeable.
would certainly recommend Homeserve to anyone
22 May 2026
Reply from HomeServe UK
We are really pleased to hear that our team were helpful from your first call, and that the engineer who attended was friendly, knowledgeable and supportive throughout your experience. It is great to know you felt confident in the service provided.
Alex
Here To Help Team
The repair was carried out but I wasn't…
The repair was carried out but I wasn't happy with the attitude of the plumber. He was annoyed because he said he had been knocking on the door for 10 minutes. I may be old but I have perfectly good hearing, so I refute his comment. I asked for a new tap & he told me he had no problem with that, very kind of him considering I pay the insurance & excess.Please do not send him again.
18 May 2026
Reply from HomeServe UK
Thank you for your feedback Mrs Partridge.
Whilst we’re pleased the repair was completed, we’re very sorry the visit did not feel like a positive experience.
We understand how important it is that our engineers are polite and respectful when visiting our customers homes, so we’re sorry to hear this wasn’t how the interaction came across and for any inconvenience caused.
Should you need us again, I hope we can restore your faith in our service.
Alice
Here To Help Team
Quick response; great engineer!
Response to our call (regarding an external water leak leading to reduced water pressure) was quick, and an engineer visit was booked: the supply is tricky as it enters our property across a neighbouring field, which we don't own. Phil arrived on time and soon detected the source of the leak - a split in an old section of water pipe put in during renovation work in the late 1970s. He fixed the leak, was friendly and communicative throughout, and replaced/re-mortared the two patio slabs that he'd had to remove in order to access the leak point. He was done in less than three hours, which for a fault like this is excellent going - we were only without mains water for about 40 minutes in total. Phil is a great ambassador for HomeServe and gives super customer service!
31 May 2026
Reply from HomeServe UK
We are delighted to hear that you received a quick response and that the issue was handled so efficiently, especially given the complexity of the water supply to your property. It is great to know the engineer was able to quickly identify the source of the leak, carry out the repair, and minimise the disruption to your mains water.
We are also really pleased to hear how friendly and communicative the engineer was throughout, and that they took care to leave everything in good order after completing the work. Your comments about the level of customer service provided are greatly appreciated.
Alex
Here To Help Team
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We are really pleased to hear that you found our service speedy and our team knowledgeable, it means a lot to us.
We work hard to provide quick and helpful support, so it is great to know this came through in your experience. Your comments will be shared with the team.
Thanks again for your review and for choosing HomeServe.
Alice
Here To Help Team
Very flex to choose the appointment…
Very flex to choose the appointment date and change it if needed . Attendance on time / the day
Engineer professional
7 May 2026
Reply from HomeServe UK
We are really pleased to hear that you found it easy to choose and adjust your appointment to suit your needs, and that the engineer arrived on time as expected. It is also great to know their professionalism made a positive impression during the visit.
Alex
Here To Help Team
friendly and very good engineer
friendly and very good engineer, sorted out the issue and minimal disruption
14 May 2026
Reply from HomeServe UK
Thanks for sharing such a brilliant review!
We're so pleased to know we could help to get things back on track for you.
Alice
Here To Help Team
Reply from HomeServe UK
You're very welcome!
This is just the feedback we love to hear John.
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for your kind feedback. We are delighted to hear that you found the service prompt and reliable, and that the engineer was able to resolve the leaking pipe quickly and without any fuss.
It is great to know the experience met your expectations, and we will be sure to share your comments with the team.
Alice
Here To Help Team
I received a quick response when I…
I received a quick response when I reported the problem...blocked toilet. Engineer quickly discovered the problem and set about clearing the blocked sewage pipe and drain which was apparently caused by tree roots outside my property. He was very reassuring and confident that he would be able to sort out the problem. which he did . Well done
22 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience with us. We are really pleased to hear that your issue was handled quickly and efficiently from the moment you reported the blocked toilet.
It is great to know that the engineer was able to promptly identify the cause of the problem, in this case tree roots affecting the sewage pipe, and take effective action to clear it. Providing reassurance and confidence throughout the visit is just as important as completing the repair, so we are especially happy to hear that you felt supported during what can be a stressful situation.
Alice
Here To Help Team
Great service
Able to book an appointment for a suitable time. Plumber phoned before arrival and did an excellent job fixing the leak
20 May 2026
Reply from HomeServe UK
We are pleased to hear you were able to book an appointment at a convenient time and that the engineer kept you informed with a call before arrival. It is excellent to know the repair was carried out efficiently and the issue was resolved to your satisfaction.
Alex
Here To Help Team
Did a good job very pleasant person.
19 May 2026
Reply from HomeServe UK
Thank you for your kind feedback. We’re really pleased to hear that you found our engineer pleasant and that the job was carried out to a good standard.
We appreciate you taking the time to share your experience.
Alice
Here To Help Team
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