Had a slow leak coming from the toilet pan. Phoned HomeServe on Friday morning and was told a plumber would come out between 5 - 10 pm that evening. Excellent news. We received excellent service... See more
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Review summary
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Contacted Homeserve 22nd May due to faulty toilet cistern. Engineer came out same day and replaced patrs. 23rd May noticed leak from pipe on cistern, called again. Another engineer arrived promptly an... See more
Company replied
The Homeserve representative provided an excellent professional service. He found where the leak was by checking all of the appliances/bathrooms etc and fixed the fault in a prompt manner. Whilst ca... See more
Company replied
Booking my boiler service online was easy and there were plenty of appointments available to choose from. The SMS reminding me of the appointment was good to have. Engineer rang and gave me sufficien... See more
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Company details
- #105 of 224 best companies in Insurance agency
- #37 of 56 best companies in Boiler supplier
- #42 of 47 best companies in Gas installation service
- #82 of 118 best companies in Heating service
- #76 of 100 best companies in Plumber
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
181k reviews
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Reply from HomeServe UK
We appreciate you taking the time to share your experience. It’s great to know the visit went to plan and that the service met your expectations!
Amy
Here To Help Team
Reply from HomeServe UK
Hi Mike, we’re delighted to hear everything went smoothly from start to finish and that you were so pleased with the service!
Amy
Here To Help Team
The repair was completed efficiently
The repair was completed efficiently, professionally, and with speed. the plumber was friendly and cleaned up the mess after he had finished.
23 May 2026
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s fantastic to hear that the work was completed to a high standard and that the service provided was both professional and considerate throughout!
Thank you for rating us 5 stars!
Amy
Here To Help Team
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s great to know you were so pleased with the service provided!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your feedback. We’re pleased to hear that you found the joining process quick and straightforward. It’s great to know everything went smoothly from the start!
Amy
Here To Help Team
We called at 9 pm with assurance…
We called at 9 pm with assurance plumber would attend and 11.30 pm with water still pouring from wc cistern we was
Told no plumber available to attend so i am 80 have emergencyvand rely on family coming to my assistance to help me through the night
21 May 2026
Reply from HomeServe UK
Hi Christine, thank you for taking the time to share your experience with us. We’re sorry to hear about the situation you encountered and appreciate you providing the full detail.
I can see that although an appointment was not allocated on the same evening, that an engineer did attend the next morning and I am glad to see that the claim was resolved and that everything is now in working order. I am however sorry to know the impacts the leak had throughout the night. We understand how situations like this require quick support, particularly given the timing and nature of the issue.
I see that this was investigated by our Customer Relations Team, who then wrote to you with a resolution, please do get in touch with us on heretohelpteam@homeserve.co.uk if you would like any further information or support and we will be happy to help
Amy
Here To Help Team
Fast service, great result
John was very helpful and friendly, and undertook a really thorough investigation which led to an ongoing problem finally getting fixed. He also took the time to explain and demonstrate everything to us.
19 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience. We’re delighted to hear that the issue was thoroughly investigated and finally resolved. It’s great to know that everything was clearly explained along the way and that the service provided left a positive impression!
Amy
Here To Help Team
Brilliant.
22 May 2026
Reply from HomeServe UK
Thank you for sharing your experience! We're happy to know you were pleased with the service you received
Amy
Here To Help Team
They came the same day I rang they rang…
They came the same day I rang they rang to tell me they were on there way when he came he found the leak and explains what he was doing when he had finished he made sure he Cleen up I would recommend to my family and friends
18 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience. We’re really pleased to hear that the issue was attended to so quickly and that the problem was clearly explained and resolved with everything left clean and tidy afterwards!
Amy
Here To Help Team
Reply from HomeServe UK
Hi Sue, we really appreciate you taking the time to share your experience. It’s fantastic to hear that the service was punctual and that our engineer made such a positive impression. We’re pleased everything was completed to a great standard!
Amy
Here To Help Team
Prompt and efficient service on same…
Prompt and efficient service on same day. Engineer kept me fully informed.
21 May 2026
Reply from HomeServe UK
Thank you for your feedback! We’re pleased to hear that the service was both prompt and efficient, and that you were kept well informed throughout the visit, we appreciate you sharing this with us
Amy
Here To Help Team
Excellent service
Excellent service. Operative put in a lot of hard work, very impressive.
13 May 2026
Reply from HomeServe UK
We really appreciate you taking the time to share your experience! It’s fantastic to hear that our engineer’s efforts stood out and that you were so pleased with the service provided!
Amy
Here To Help Team
unacceptable available appointment slots
tried to book an appointment for 88 years old mom for blocked toilet, she only has the one in her bungalow and toilet was unuseable , unfortunately Home serve first available appoinment was friday , a wait of 5 days without a toilet. I made alternative arrangements
25 May 2026
Reply from HomeServe UK
Thank you for taking the time to share this feedback with us. We’re sorry that the appointment offered did not meet your needs on this occasion and we're sorry to hear about the impacts which you have outlined. We certainly understand how important it is for customers to feel supported by the cover they hold, particularly in situations like this.
We would certainly like to ensure this is looked into further for you, please email the details to heretohelpteam@homeserve.co.uk and we will be happy to assist.
Amy
Here To Help Team
Failur to investigate leak properly
We have been having some damp on the wall of my son bedroom adjacent to the shower / your engineer came around took only few minutes to get to the conclusion that the damp was due to the poor sealant around the shower (in my opinion it was not poor - and I actually saw the engineer using a cutter knife himsel to make it poor). He booked somebody to come around to reseal the shower a few days later. It happened to be that I had some builders around who were doing some external work and I told them my issue - they disagreed with the homeserve engineer as the damage on the wall was bad and pulled the skirting off the wall to find out that it was all wet clear sign that it was not a sealant issue. They offered to help to investigate the issue and booked some time to work on that. At that point I rang homeserve to advise what was happening and asked to send another engineer around on the same day as the building were doing the investigation. by the time the engineer came the builder had digged it all out / taken off the shower plate and identified the issue. The homeserve engineer simply took some additional tiles off and capped the pipes which were regarded as not repairable - however, the hard work and the investigation work was done by the builders that will be invoicing me for it - homeserve didn't help when needed
11 May 2026
Reply from HomeServe UK
Hi Susanna, we’re sorry to hear that your experience on this occasion didn’t reflect the level of service you were expecting. We appreciate you outlining the steps that were taken, including the additional investigation carried out at your property and overall I am glad to hear that the leak has now been resolved.
We understand how important it is for the cause of a problem to be clearly identified and for you to feel supported throughout that process.
Based on your comments we would certainly like to look into this further, please email your details to heretohelpteam@homeserve.co.uk and we will be happy to assist.
Amy
Here To Help Team
Fantastic service!
The normal fast, professional, fantastic service that i've always received from Homeserve.
Such a nice man that came here - thank you!
I wouldn't be without this plan to deal with any drainage problems i have. Worth every single penny!
23 May 2026
Reply from HomeServe UK
Hi Carol, thank you for your continued trust and support. It’s fantastic to hear that the service has remained consistently reliable and professional for you. We’re especially pleased that our engineer made such a positive impression!
We appreciate you sharing this!
Amy
Here To Help Team
Effective & Approachable.
Not forgetting, efficient. They did a great job. They also did the following, where necessary: explained, clarified and reassured.
Our thanks
29 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We are really pleased to hear that you found the service efficient and that our team made a positive impression.
It is great to know the engineer took the time to explain, clarify and reassure where needed, as we understand how important clear communication is throughout the visit. Your comments mean a lot and will be shared with the team.
Alice
Here To Help Team
I cannot recommend HomeServe highly…
I cannot recommend HomeServe highly enough. From the moment I called customer services to report a leak, the process was excellent. An engineer was with me within 45 minutes. Neil was professional, efficient, and quickly identified and fixed the problem. Thank you to Neil and the entire HomeServe team for such a prompt and reliable service, it was very much appreciated.
1 June 2026
Unprompted review
Reply from HomeServe UK
Thank you for taking the time to share such positive feedback. We are delighted to hear that your experience with our customer services team and engineer was so smooth and efficient, especially at a stressful time with a leak.
It's great to know that the issue was identified and resolved quickly, and that you felt supported throughout the process. We always aim to provide prompt and reliable service, so your comments are very much appreciated.
Alice
Here To Help Team
THE CHAP WAS BRILLIANT
23 May 2026
Reply from HomeServe UK
This is just the feedback we love to hear, thanks for rating us 5 stars!
Alice
Here To Help Team
THE LADY ON THE PHONE KATIE
THE LADY ON THE PHONE KATIE, WAS VERY HELPFUL, BUT I WAS VERY UPSET WITH THE ENGINEER, FIRS OF I RANG HIM SO MANY TIMES, TEXT HIM WHEN &WHAT TIME HE WILL BE COMING, NO REPLY FROM HIM, ONCE HE CAME HE ONLY TOOK APPROXIMATELY 10- 15 MINUTES AND SAID NO LEAKS, I STILL HAVE THE WALL WET, NOT VERY HAPPY, I WOULD BE GREAT FULL IF YOU COULD SEND A DIFFERENT ENGINEER TO LOOK AT THE JOB.
20 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, we really appreciate it.
We are pleased to hear that the agent Katie was helpful when you contacted us. However, we are sorry to learn that you were unhappy with the communication from the engineer and the outcome of the visit.
From the assessment carried out, the engineer completed checks on the pipework in the area and the boiler system, and did not identify any signs of an internal leak or pressure loss at the time of the visit. Based on these findings, the damp may be linked to an external issue rather than the plumbing system, and guidance was provided on seeking a further inspection from an appropriate specialist.
Alice
Here To Help Team
Brilliant service
9 May 2026
Reply from HomeServe UK
This is just the feedback we love to hear David!
Thanks for rating us 5 stars.
Alice
Here To Help Team
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