Had a slow leak coming from the toilet pan. Phoned HomeServe on Friday morning and was told a plumber would come out between 5 - 10 pm that evening. Excellent news. We received excellent service... See more
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Review summary
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Contacted Homeserve 22nd May due to faulty toilet cistern. Engineer came out same day and replaced patrs. 23rd May noticed leak from pipe on cistern, called again. Another engineer arrived promptly an... See more
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The Homeserve representative provided an excellent professional service. He found where the leak was by checking all of the appliances/bathrooms etc and fixed the fault in a prompt manner. Whilst ca... See more
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Booking my boiler service online was easy and there were plenty of appointments available to choose from. The SMS reminding me of the appointment was good to have. Engineer rang and gave me sufficien... See more
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Company details
- #108 of 223 best companies in Insurance agency
- #37 of 55 best companies in Boiler supplier
- #42 of 47 best companies in Gas installation service
- #82 of 118 best companies in Heating service
- #76 of 100 best companies in Plumber
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
181k reviews
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Boiler service
The engineer came and serviced the boiler and told me that everything was working fine. The communication between you and myself before the engineer arrived was good too
2 June 2026
Reply from HomeServe UK
We appreciate you taking the time to share your positive experience. We are pleased to hear that the boiler service went well and that our communication was helpful.
Ashley
Here To Help Team
Fault corrected.
All the problems were resolved with a minimum of fuss to our complete satisfaction.
12 May 2026
Reply from HomeServe UK
We're so pleased we could resolve everything to your complete satisfaction with minimal fuss. Thank you for your kind feedback John.
Ashley
Here To Help Team
The guy rang ahead of his appointment…
The guy rang ahead of his appointment so I was ready for him .. A very friendly helpfully chap you have a great employee there.
19 May 2026
Reply from HomeServe UK
We're so pleased to hear our engineer called ahead and provided friendly, helpful service. Thank you for your excellent review Lynn.
Ashley
Here To Help Team
Reply from HomeServe UK
Thank you for your feedback. We’re sorry to hear the issue required multiple visits to resolve, as we always aim to complete repairs as efficiently as possible. That said, we’re pleased to know the issue has now been resolved.
In some cases, where multiple issues are identified, these may need to be addressed at separate times, as each appointment is typically allocated for a single claim. These would be treated as separate claims. There are also occasions where additional visits may be necessary to fully resolve an issue and I am sorry if this caused any inconvenience.
We appreciate your patience in this instance and thank you for taking the time to share your experience. If you do need any further assistance, please feel free to email us on heretohelpteam@homeserve.co.uk we will be more than happy to help.
Amy
Here To Help Team
Reply from HomeServe UK
We are so pleased you found our service professional and efficient. Thank you for your feedback and for the excellent rating, we appreciate it.
Ashley
Here To Help Team
This was a 'repeat' problem with a tap…
This was a 'repeat' problem with a tap that was fitted by HomeServe in Nov 2025. AI booked me an evening appt for the repair - then I had the option of contact with a human (so much better). The advisor was more than helpful. He offered an earlier pm appt, and without any bother refunded my standard charge. The guy who fixed the tap was also very personable, and easy to explain to. Good experience all round. Thankyou.
29 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, Lyn.
We are really pleased to hear that your experience was a positive one from start to finish. It is great to know that the booking process worked well for you, and that once connected with an advisor, you received helpful and flexible support, including arranging a more convenient appointment and refunding the standard charge.
We are also delighted to hear that the engineer who carried out the repair was personable and easy to communicate with, helping to make the whole experience a smooth one.
Ashley
Here To Help Team
They do temporary fixes, not proper ones
Sadly I’ve had to make a complaint which has been rejected. A fix was identified for a leak but required a part to be ordered. In the meantime the engineer applied a temporary fix to stop the leak until they could come back with the part. However, Homeserve then closed the claim as fixed stating that the temporary measure was sufficient. Leaving me to wait for the leak to resume which I won’t know until my ceiling below becomes damaged. So if you want a proper job doing, paying for a policy isn’t cost effective as you’ll still need to call a plumber out to complete the work. Extremely disappointed with this experience and being left with this worry hanging over me.
UPDATE: Just to be clear, changing the part was NOT deemed precautionary by the engineer, it was necessary to fix the issue properly instead of just putting a plaster over it. They are using this as an excuse to not fully complete the job. Engineers want to be in and out quickly so shortcuts are taken. Extremely disappointing.
19 May 2026
Reply from HomeServe UK
Thank you for taking the time to leave a review. We’re sorry to hear that this situation has left you feeling concerned and disappointed.
Where no ongoing issue is identified and there are no current leaks, we would not carry out further work on a precautionary basis, including replacing parts that are not currently required. If a further problem arises after the initial repair, we would be able to assess this again once notified and complete further work where necessary.
We’re sorry that the outcome has not provided the reassurance you were expecting, as we always aim for our customers to feel fully supported. Please be assured that we remain on hand to help should anything change or if you need further assistance.
If you would like to discuss this further, please feel free to contact us at heretohelpteam@homeserve.co.uk and we’ll be happy to help
Amy
Here To Help Team
The plumber was excellent
The plumber was excellent; got the job done quickly. He was a good natured chap.
27 May 2026
Reply from HomeServe UK
We're delighted our plumber was excellent, completing the job quickly and with a good nature. Thank you for your feedback.
Ashley
Here To Help Team
Reply from HomeServe UK
We're glad we could quickly resolve your blocked drain issue. Thank you for your feedback Laurence.
Ashley
Here To Help Team
Rapid response
Rapid response, came next day.
Very efficient plumber, very clean and tidy work.
28 May 2026
Reply from HomeServe UK
Hi David, it’s great to hear everything was taken care of without delay and that the work was completed with attention to detail. Thank you for your feedback!
Amy
Here To Help Team
Luke was excellent
Luke was excellent. He wasted no time in fixing the leak and installing a new stop tap, and his manner was very pleasant.
23 May 2026
Reply from HomeServe UK
We appreciate you taking the time to share your experience. It’s great to know the problem was sorted without delay and that the service left a positive impression!
Amy
Here To Help Team
A very polite gas engineer
A very polite gentleman turned, having already advised me by phone that he was coming. He serviced the boiler , advised me there were a couple of problems that he would eventually come and fix. He was very polite and appeared to be very professional.
All in all I was very impressed and he deserves five stars.
21 May 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, Brian.
We are delighted to hear that the engineer kept you informed of his arrival and provided a polite and professional service while carrying out your boiler service. It is great to know he took the time to explain any potential issues and left such a positive impression.
Your kind comments and 5 star rating are truly appreciated, and we will be sure to share your feedback with the team.
Ashley
Here To Help Team
Chap did very well new what he was…
Chap did very well new what he was doing and did a good job well done
29 May 2026
Reply from HomeServe UK
We appreciate you taking the time to share your experience. It’s great to know the work was carried out efficiently and to a high standard!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for sharing your review with us David. It's lovely to see you were pleased with your experience.
Ashley
Here To Help Team
Great experience the engineer went…
Great experience the engineer went above and beyond to try and sort our problem.
29 May 2026
Reply from HomeServe UK
We're so glad to hear our engineer went above and beyond to help resolve your problem. Thank you for your feedback Ann.
Ashley
Here To Help Team
Easy to book an engineer
Easy to book an engineer. Unbeatable value for money.
Takes care of all those problematic little plumbing jobs in and outside the house.
27 May 2026
Reply from HomeServe UK
We're so pleased to hear booking your repair was easy and that our service offers great value for all your plumbing needs. Thank you for the excellent rating Martin.
Ashley
Here To Help Team
After explaining to an operator that my…
After explaining to an operator that my direct cylinder in the loft the overflow pipe on the outside wall was running. The operator said I was covered. The homeserve plumber turned up. As soon as he said to me have I got a loft ladder. I could see he wasn’t interested. He got in the loft stood about 6 feet away from the cylinder and said I wasn’t covered. He left sat in his van and spent more time doing his report than he spent in the loft.
I called homeserve. The person I spoke to I felt was condescending in telling me why I wasn’t covered. I’ve been with homeserve probably 20 years and don’t expect to be treated that way. What makes it worse is I am a chartered Building survey. So if I’m told I am covered that’s what I expect. So I got a plumber who I can trust and is reliable to do the job. Took him 15 minutes had to get a new part but not difficult for a competent plumber to do. Interestingly Homeserve although they said I wasn’t covered said they could do the job but would need see what parts were needed and the give me a price.
26 May 2026
Reply from HomeServe UK
Hi Robert, thank you for taking the time to share such detailed feedback. We’re sorry to hear your recent experience did not meet your expectations, particularly around how the visit was handled and the communication you received.
We understand clarity is important and that it can be disappointing when there is a difference between what was initially discussed and the outcome on the day. Sometimes where an issue is outside of the cope of cover, we may be able to offer a quote for a paid repair. I can see we fully refunded the excess of £30.
We’re pleased you were able to get the issue resolved, but we’re sorry the experience left you feeling disappointed. We appreciate your loyalty to us over the years, and I have logged this as a complaint for you to be reviewed by our Customer Relations Team. If you require any further support in the meantime, please feel free to email us on heretohelpteam@homeserve.co.uk
Amy
Here To Help Team
Prompt response tme taken to explain.
21 May 2026
Reply from HomeServe UK
Thank you for your feedback. We’re really pleased to hear everything was handled promptly and that you found the information provided helpful!
Amy
Here To Help Team
Very pleased u came on the same day i phoned and…
You came on the same day i phoned and sorted the problem out a few hours later before l had to go back to work was very impressed and the young guy that did the job was polite and quick was very pleased well done homeserv
19 May 2026
Reply from HomeServe UK
We appreciate you taking the time to share your experience. It’s fantastic to hear how quickly everything came together and that the problem was sorted within a few hours. We’re glad the service made things easier for you!
Amy
Here To Help Team
Exemplary service
Exemplary service. Immediate response to the problem and very quickly rectified by Leon. Very happy with the service.
27 May 2026
Reply from HomeServe UK
Thank you for your kind comments. We’re delighted the issue was resolved without delay and that the service delivered met your expectations!
Amy
Here To Help Team
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