Honest Mobile Reviews 

Ash sorted out my problem with a very easy to follow instruction. He should be promoted to being the boss.

Leah fixed my issue in fewer seconds than it is taking me to write this review! Absolute stellar tech support customer service! Go you!!!

Needed to swap over my eSIMs to a new phone - I contacted support and spoke to Max. Within 10 minutes the sims were fully transferred and I was up and running.

Genuinely the fastest support I’ve had from any phone company.

Keep smashing it guys! 5* service!

I used my Honest eSim in Egypt and Jordan recently and it worked very well. I did not need to purchase a local Sim.
I received an email offering an upgrade to my eSim. Installation went very smoothly with excellent help from their Customer Service team and I am looking forward to continuing to have data all the time anywhere in the UK and abroad.

Excellent customer service!

Super easy to deal with. Request resolved at first time of asking.

Honest customer support is great. They always answer quickly and politely and your query always gets resolved. Leah was fantastic in porting my number over and kept in touch to make sure everything went smoothly. Keep up the good work!

I had difficulty with setting up the Smart sim and was helped greatly with the installation with the team Charlotte was most helpful laying down the steps with many email repeats and photos to find the issue i was having. Im looking forward to using this app in the future
The service was excellent and the solution and outcome was resolved. A very happy customer

Quick response to problem resolved quickly any thanks

Kirsty was very good and nothing was to much trouble, she sorted out the problems I had and all appears to be working great, it's a shame all call staff are are not able to attain the same standard of customer care.

Amazing help today from Charlotte who sorted out a self-inflicted issue when upgrading my Smart sim. Really responsive and clear in her guidance. Excellent

Leah was so helpful and very patient! Leah simplified her responses in a step by step guide and stayed with me every step of the way. Leah was lovely to deal with and an excellent ambassador to Honest.

Great job and another reason you have a loyal happy member

Being unable to use the Honest eSIM during my stay in Rome was frustrating me badly. After trying the suggestions in the Honest app I resorted to the ‘chat’ option.
Within a few minutes customer service identified the problem, provided me with the latest version of the app and I was up and working.

I had an issue with adding the E-Sim, contacted the support team and Kirsty talked me through adding and setting it up, if your thinking about getting this, do because the customer service is excellent

I had an e-SIM for about 4 months and it didn't work once during the time I had it. I constantly swapped to the SIM when I was camping in rural locations and everything still failed to load. I bought it primarily to use while operating GNSS software so that I wouldn't lost signal on site but none of the apps were in Honest's apps list. I thought I'd give it a final chance when I went to Spain to ensure my WhatsApp worked throughout the holiday but every time I switched to the SIM nothing would happen, then I'd switch back to my primary and all my messages would come through. It's cheap at least so at least I didn't lose that much money but I would still like to be refunded for a service that hassn't worked once.

Very disappointing experience with Honest Mobile – I would not recommend

I have two SIMs with Honest Mobile, and to be honest, I am simply waiting for my contracts to end so I can switch to another provider.

My experience has been extremely disappointing. Before my daughter travelled to the EU, we specifically asked whether her SIM would work abroad and were assured that it would. Unfortunately, she experienced nothing but problems and was unable to use her phone properly while away.

I also checked with Honest Mobile before travelling to Japan to make sure my own phone would work abroad. I was told that I would receive three free days and then be charged £7.50. However, after leaving the UK, I was charged £7.50, and then charged another £7.50 when I arrived in Japan, all on the same day. I find these charges unreasonable and the lack of clarity extremely frustrating.

What makes this even more disappointing is that my husband purchased a SIM for just £10 and was not able to use the internet and access websites such as Hotels.com. This was not something that had been made clear to me when purchasing my own SIM.
I do not understand why I have been charged £7.50 per day when I could have had a bolt on sim for £10:00 for the whole trip with no extra charges.

Based on these experiences, I feel that the information provided by Honest Mobile has been misleading, and I have lost confidence in the service. I expected clear information about roaming charges and reliable connectivity abroad, but unfortunately, neither of these expectations was met.

I would strongly advise anyone considering Honest Mobile to carefully check the roaming arrangements and charges before signing up. I certainly will not be renewing my contracts when they end, and I will be moving to another provider.

Overall, a very unhappy customer who feels let down by a company whose name suggests honesty and transparency.

Just a few questions I contacted honest Mobile chat about as not too tech savvy but the checked all the settings etc all setup and working and ok.

Milo gave great help, super friendly, nice and quick too!!