HOOBS Inc. Reviews 133

I would give this company zero stars if that was possible. The worst experience ever. I purchased the starter kit and paid for expedited service. Weeks went by and the order status kept showing proce... See more

Same story as many others here... Ordered and paid for a for Hoobs Pro, more than two years ago. Several updates closely after, that delivery would be soon. Then later, got many different exp... See more

DO NOT BUY!! order for Hoobs Pro placed on 1 june 2024 and still not delivered!!!! Opened several tickets but no clear communication at all and they refuse to refund!!!!!! scam company with poor s... See more

My hoop box was not able to add bridges, contacted the Support via email. They scheduled the one-to-one technical support and support , Zach is the one who helped me and he was awesome, he was not in... See more

I have a HOOBS Box device and HOOBS support scheduled an appointment for me. L’Assomption was amazing, he patiently answered all my questions, fixed the issues, and even helped with extra things I di... See more

I purchased my hoobs box back in 2021 because it solved integration of everything i needed into homekit. At the time i was not aware 4+ years latter it is as important to my automation as it was on da... See more

I contacted technical support when my HOOBS Box stopped responding. I knew that i likely needed to reflash the SD card, but simply could not find easy to follow instructions. For someone like me,... See more

I had a weird issue where one of my smart plugs kept dropping from HomeKit and I couldn’t figure out why. Sent an email to HOOBS support and they actually took the time to troubleshoot it with me. Tur... See more

Could not get the iOS apps to work nor could I get the Ring plug-in to work. Contacts HOOBS customer service and after some back and forth emails they offered me a free remote support session. Worked... See more

No doubt, the most personalized and attentive tech support and overall smart home guidance I can remember having received. Thank you!

My support person was very knowledgeable. Grateful for the support.

Support was very helpful

Absolutely horrible company to deal with. Paid and ordered HOOBS starter kit, which was promptly shipped. Returned item — with their permission - since it was NOT compatible with my home a... See more

I sit in the same place as many of my fellow customers. I ordered my Hoobs Pro June 13, 2023–well over two years ago. I’ve sent dozens of requests for updates, refunds, etc. and have gotten not... See more

I purchased a Pro Box from Hoobs over a year ago and they have still have not delivered my order. When I ask about my order, they give you some generic answer about "you are in queue for delivery". I... See more

Like many here, I ordered a Hoobs Pro over 16 months ago. They have had my money for 16 months with no updates or communication. When inquiring with customer service about status I receive canned... See more

Simply is not the simple plug and play that they tout in their marketing. Extremely wonky and simply stopped working altogether after 4 months or so. Hours and hours of trying to fix with little to... See more

On June 14,th, 2023, I pre-ordered the HOOBS PRO device, with a forecast deliver date of September 2023. Since September, I have been fighting with HOOBS to either receive my order or to get a refund.... See more

I ordered the HOOBS box, as I am a beginner. The box did not work, at all during startup. Using ChatGPT I was able to get halfway there. Zachary, from the support team, was excellent. Zacha... See more

Terrible customer service. I ordered something from them and it never got to me. It was refined to them with confirmed tracking number. They acknowledged they received the product back but can’t... See more

My actual review is zero stars. Do not do business with this company. How many companies take your $ when you purchase their product? ALL How many companies do not deliver the product you order... See more

Contact your credit card company and start a dispute process. Despite many emails to their support, for 10 months I'm told that the unit will be shipped soon "in phases" and I'm in the queue to r... See more

I pre-ordered a unit almost a year ago. I have since decided against it, and almost 3 months ago, I cancelled my order. It's June 24, 2025, and all I have are over 20 emails stating that my "refund... See more

This review is more about customer service than the actual product itself. For the product I purchased it to bridge a number of Amazon lights to HomeKit. After trying for a day to make it work it wa... See more

Placed order on 10/24 for HOOBS Box (US Plug). They have provided no shipping information. Status since then on their site shows "Your order is being prepared...". I've contacted support who gener... See more

I ordered HOOBS PRO from them exactly 1 year ago. They said it will take more time to deliver, but it's been a year and they still didn't deliver and even don't reply to my email asking for estimated... See more

DON'T ORDER, Dishonest and Keeping the Money! I ordered a Hoobs Pro 2.5 YEARS ago and still no delivery. When I contacted Support I was told that they were shipping but they could not confirm the... See more

My rating for this company is actually zero stars. Ordered and paid for their pro product in July of 2023. I have not received the product and have repeatedly requested a full refund. Each time the... See more

I’m giving 1 star only because 0 isn’t possible. My customer experience has been terrible: I’ve been waiting more than 2 years for my Hoobs Pro order and still haven’t received it. The only replies... See more

Today marks one full year since I ordered the Hoobs Pro. At the time, the company said it would ship “in a few months.” It never did. By March—five months later—I had already moved on to... See more

I ordered the Hoobs Pro in Sept 2023. It is now almost Dec 2025.... I've sent many emails to follow up and have been given the same scripted responses. The company is still running and selling the pro... See more

It's a scam! Don’t buy from these con artists… I’ve been waiting a year for product to arrive. Customer Support has replied and every time they reply is just a standard message of. "Your order is o... See more

I ordered HOOBS Pro - EU-Plug in 2023 and they never delivered the item The order status is Status: Your order will be processed in the next fulfillment. They claim they will send it but they... See more

Unit died and customer support don't respond. Money down the drain. Would not buy again and looking to move to Homebridge as an alternative.

I have been trying to get a refund or for them to send a Hoobs Pro, which was ordered on Oct 15 2023. Email loads they will not cancel or send, same generic email each time back to me.

Your Hoobs products will never arrive and refund requests will be dragged out until you can no longer go through your bank either. Avoid at all costs.

Poor experience — would not recommend. I purchased a device that arrived defective out of the box. When I asked for a replacement that had been tested, the company refused. Instead, they first... See more

It is a total scam! I asked for a refund on my two year old "pre-order". It is no going over several months with only excuses… Stay away from this company!

If I could provide a zero or negative rating I would have chosen. Preordered the HOOBs PRO in November 2024 and was excited by what I thought would be a great experience. After no response I reached... See more

I waited an entire year for my device. I received absolutely no communication from them in that 12 months. I asked for a refund and all they wanted to do is give me a few months of some service t... See more

Long wait for HOOBS Pro, canned answers back from their support regarding the status of the order, lack of transparency, lack of communication and 71% 1-star ratings leads me to believ... See more

I ordered red the HOOBS Starter kit it was received just over a week later even though I paid 40 USD for express shipping the box did not work I contacted HOOBS & they were not really interested afte... See more

I ordered from them, two months Nathan later and 45 emails the stiffed me do not deal with this company!!!!!

Like others I have had hoobs box for several years. It stopped working so knowing I liked the platform I went ahead and preordered the Hoobs Pro Dec 2024. I have never received this product and went a... See more

If I could give zero stars, I would!! Beware!! Do not do business with this company! How can money can be taken from customers for YEARS and no product s... See more

Never got my refund. Company is a scam. DO NOT BUY THIS PRODUCT!

Wirst experience of my life !! Needs month that somebody replies and I don’t get my refund since 6 month !!! It’s a scam and the worst Company I ever had contact with.

I’m a long time Hoobs Box user, so when my original one failed (fried itself) I bought their new version 3. The box worked well until it had a catastrophic software failure after I switched ISPs. I co... See more