Hopkinson Cycles Reviews 

541
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding products cheaper than elsewhere, and appreciate the excellent product availability and selection. Many people highlight the incredibly fast and efficient delivery service, with orders frequently arriving within one to two days, often with free shipping. The overall service is highly regarded, with consumers appreciating quick communication, smooth ordering, and well-packaged items, making their experience pleasant and reliable. However, some customers also noted instances where they received an incorrect product or found the quality of certain items to be lower than expected.

What people talk about most

Product

Customers had positive experiences with products, frequently praising the great selection and competitive... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speed and... See more

Price

People report positive experiences with pricing, consistently finding competitive and unbeatable value. Many... See more

Order

Reviewers mention positive feedback about order, highlighting the speed and efficiency of the ordering... See more

Service

Users describe positive interactions with service, consistently praising its efficiency, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered a chain with 116 links on standard delivery. arrived within 2 or 3 days after ordering. ordered a light set on premium delivery, arrived within a day via royal mail. contacted the... See more

Rated 5 out of 5 stars

Ordered a Shimano casette express Thursday tea time, expected it early the next week. Arrived Sunday afternoon! And no mucking about with un-necessary pre-sealed plastic packaging, just old style card... See more

Rated 5 out of 5 stars

Once again, great service from Hopkinson Cycles! I find myself using them more and more for my biking needs .. very reasonably priced and extremely quick to get things despatched. I never find I'm... See more

Rated 5 out of 5 stars

Purchased two gravel tyres at lowest price that I could find online. Goods despatched early next day and arrived by Royal Mail two days later. Reliable and efficient.


Company details

  1. Bicycle Shop
  2. Bike accessories store

Written by the company

WHO ARE HOPKINSON CYCLES Hopkinson cycles is a family run cycling business selling bicycle parts and accessories from Horbury, Wakefield, West Yorkshire. We offer incredible discount pricing on top cycling brands. Our family has been in the cycling trade for over 3 generations and we have a massive wealth of knowledge between us to help you select the right component for your ride. FAST AND FREE SHIPPING We offer a free, fast, professional service to all our customers and aim to dispatch any order same day or next working day. We offer Free UK delivery on every item with no minimum spends, and if you spend over £50 we will upgrade your order to an express shipping service. STOCK We hold all our stock in our UK based warehouse. We only show the stock which we hold. We do not drop ship like some online vendors. If we show the stock, we have it to send to you. RANGE OF PAYMENT OPTIONS You choose your best way to pay, we offer a range of payment options and providers including ways to spread the cost or buy now pay later. RETURNS We offer a no hassle returns policy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

541 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(541)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hopkins Cycles were great

Hopkins Cycles were great. I ordered a MicroSHIFT 6 speed right twist grip shifter and it turned up the next day. Price was really cheap compared to other places and everything was exactly as described. Very happy with the service and I would shop here again.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful, detailed response to my query about a bike lock - friendly& knowledgeable, giving me confidence in my purchase.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Great buying experience

I needed to purchase an uprated cycle lock. After a bit of research, Hopkinsons Cycles came top of my list. They had the best price and good reviews. Their pricing was much better than other stores, the shipping was free, and also quick. Full marks, no problems. A great place to buy cycling equipment.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Once again, great service.

Once again, great service from Hopkinson Cycles! I find myself using them more and more for my biking needs .. very reasonably priced and extremely quick to get things despatched. I never find I'm waiting for them to get my goods on the move.
I like to think I'm supporting a real bike shop too.
When I come to upgrading my crank set and bottom bracket, I'll be checking out Hopkinson first!
Thanks, from a satisfied customer.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

I bought a RockShox DIGITAL Shock /…

I bought a RockShox DIGITAL Shock / Fork Pump 300 PSI from this company thinking about is cheaper than everywhere else. I receive a completely different brand and the Shop accept return if the item is same. if receive completely different item how can I return what i did not receive ? because they have these video evidence which they never provided to me which confirm the item was right!!!! Very disappointed please do not buy from the seller. Adding up on their response the pump did not fit in the original packaging was mentioned in the first email and demonstrated in the pictures that was a clear sign the pump and the packaging did not match. On the email they call this situation ( they r not entertaining this more)rather helping customer. Even mention that individual is working from 15 years and have deal with 100s of false claims!!! Insulting customer

6 January 2026
Unprompted review
Hopkinson Cycles logo

Reply from Hopkinson Cycles

We categorically dispute this review and have flagged it with Trustpilot.

The RockShox Digital Pump supplied was dispatched correctly and as described. The item shown to us by the reviewer is not the product we supplied.

The reviewer’s account contains clear inconsistencies. In their own message, they state: “It didn’t fit in the RockShox packaging”, while simultaneously claiming the pump shown was supplied inside that packaging. Both statements cannot be true.

Royal Mail’s delivery confirmation image shows the parcel delivered fully intact, correctly sealed, and consistent with our standard packaging, with no signs of damage or interference during transit. If an alternative pump had been supplied, the parcel size and presentation shown in the delivery image would not align with what was delivered.

After this inconsistency was highlighted, the explanation then changed to suggest possible damage or manipulation during transit. There is no evidence to support this claim, and again royal mail evidence shows the item intact and not manipulated with.

At no point was a return refused. We advised that a refund could only be processed once the original RockShox pump supplied was returned complete and in its original packaging, in line with our published returns policy.

Allegations of fraud are entirely false and are defamatory.

Rated 5 out of 5 stars

I ordered new tyres

I ordered new tyres, the order was received and processed quickly. Tyres arrived this afternoon in perfect condition, Tyres are now fitted and look forward to putting lots of miles on them. Great service.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Best price I could find online

My son asked for 2 Oxford Aquatex bicycle covers for Christmas. The best price I found was at Hopkinsons. And the postage was free. It took a few days to arrive which was fine, I think there is an option to pay for next day delivery if you are in a hurry. Excellent price and service, will use again.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Just to say Thank You!

Just to say Thank You!! For using Royal Mail. After having eBay use Yodel and 6 delivery’s all went to different address, I am so relieved you use Royal Mail, because they have never failed. It goes without saying l will use your service’s again with confidence. Thank you.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Class service

Class service. My own mistake, mistyped my address, meaning Royal Mail returned the original delivery. Quick communications with the team, made a new order that arrived in 48 hours, and they immediately returned my money from the first order. Would use again.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. The bearings were a good price. I made a mistake with the address and Hopkinson cycles (Nick) sort it out and got my delivery to me. You can’t ask for more. Thanks.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a Shimano casette express…

Ordered a Shimano casette express Thursday tea time, expected it early the next week. Arrived Sunday afternoon! And no mucking about with un-necessary pre-sealed plastic packaging, just old style cardboard and tape. Speed & common sense, I'll be back.

2 November 2025
Unprompted review

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