Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... See more
Company replied
Ordered 2 electric bikes through Horizon an Engwe 3 boost and the ADO air pro both ordered and collected made up within 2 weeks. Matt was extremely knowledgeable and explained all workings of the bike... See more
Company replied
Excellent service from horizon, they kept me well informed regarding my bike order via NHS cycle scheme. The bike was assembled by them and delivered via there delivery service fully built and in exce... See more
Company replied
Company details
- #53 of 92 best companies in Bicycle Shop
Written by the company
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Contact info
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, United Kingdom
- hello@horizonmicromobility.com
- horizonmicromobility.com
4.6
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Horizon Micromobility
Hi - many thanks for leaving a review.
All the best the Customer Services Team
Reply from Horizon Micromobility
Hi Simon
Thanks for your review
5* experience
super responsive on email. shipped my order and it arrived at my door just days after purchase. super accommodating with my questions and dealing with CycleScheme certificates. top stuff
10 June 2024
Reply from Horizon Micromobility
Hi Ben
Thanks for your review
Reply from Horizon Micromobility
Thanks for your review
So easy to order staff really helpful…
So easy to order staff really helpful excellent customer service the bike is brilliant really well made. Would definitely order from you again thank you
22 May 2024
Reply from Horizon Micromobility
Hi Joanne,
Thanks for your review and great to hear you're enjoying the Estarli.
Excellent Service
Excellent Service. Very helpful and prompt communication when the part I requested would take longer than a better option that they had in stock.
And arrived a day early too!
Thank you.
22 May 2024
Reply from Horizon Micromobility
Hi Richard,
Thank you for leaving a review. Happy tyo hear you were pleased with the service provided.
great service will use again, good promt service
great service will use again
29 May 2024
Unprompted review
Reply from Horizon Micromobility
Hi Karl,
Thanks for your review and we hope you consider us again in the future.
Great communication
Great communication, they get back to you within a reasonable period of time and are very helpful. The staff made purchasing my ebike very smooth and straight forward. Thanks!!
15 May 2024
Reply from Horizon Micromobility
Hi Andrew,
Thanks for leaving the review for your Tenways CGO600Pro - we hope you're enjoying your new e-bike.
Excellent bike
Excellent bike
Great service, informed all the way
Best discount around
Super Monkey is ready to go!
2 May 2024
Reply from Horizon Micromobility
Hi Mark
Thanks for leaving a review for the Synch Supert Super Monkey. We hope you're enjoying the bike.
Haven’t replied to an email sent very…
Haven’t replied to an email sent very early in morning. When I phoned it was automatic and told me I would get a quicker reply via email
3 May 2024
Reply from Horizon Micromobility
Hello we’ve found your email, it was only sent yesterday. During busy periods we try to get back to customers within 24-48hrs, please understand that we’re not sat infront of a computer all day, as we have other tasks and other customers. Email however is the best options to get hold of us as we’re also not able to get to the phone if we’re with a customer or doing other tasks.
Update
Despite the urgency we've yet to hear back from you. We note that you are also a small business - you should know better
Reply from Horizon Micromobility
Thanks for leaving a review for your recent purchase
Reply from Horizon Micromobility
Thanks for leaving a review for your recent purchase
Reply from Horizon Micromobility
Hi Mario
Thanks for leaving your review for the Bosch PowerMore.
All the Best
The Customer Services Team
Great turnaround time
Great turnaround time, used the Green Commute voucher. They even called me up to squeeze my delivery in before the bank holiday weekend.
2 May 2024
Reply from Horizon Micromobility
Hi Gary,
Thank you for taking the time to leave a review. Glad we got the bike out to you before the bank holiday w/e, not that the weather was favourable for cycling!
Shimano steps e7000
Wasn't sure about ordering from this site as there so many sites offering what you want so I went in a bit blind ,but turned out to be a great service fully updated and would order again
29 April 2024
Reply from Horizon Micromobility
Hi David,
Many thanks for your review. Why weren't you sure about the site? We think it looks awesome 😀
Excellent all round.
19 April 2024
Great service
Great service, quick postage and very helpful in assisting me to choose the right product (cable for my ebike external battery).
16 April 2024
Reply from Horizon Micromobility
Hi Jamie,
Thaks for your review 😀
Reply from Horizon Micromobility
Hello - thanks for leaving a review. Happy to hear you're back on the road 😀
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