We have used Horizon for a few years now and we have never had an issue! Or if we have, they have had it sorted and resolved. Kelly Brown became our account manager a few months ago and she's brill... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was in need of a boom mast at the very last minute of an important job with strict deadlines same day delivery. I contacted Horizon Platforms and explained the emergency to Cavan the Business Developm... See more
Company replied
We've been using Horizon Platforms for around a year now and never had any issues, Cavan Atkinson & Megan Person are both amazing, you tell them what you need and when and they make it happen (usually... See more
Company replied
Never have any issues using Horizon Platforms with any access equipment needs. The team as super helpful and understanding, and go above an beyond to help with any questions or queries. They make the... See more
Company replied
Company details
- #2 of 14 best companies in Plant and Machinery Hire
- #2 of 10 best companies in Building equipment hire service
- #1 of 5 best companies in Construction machine rental service
About Horizon Platforms | Hire | Sales | Training
Written by the company
In our role as a leading powered access rental solutions provider, Horizon Platforms delivers exceptional service so that you can complete your jobs on time and safely, anytime and anywhere across the UK. Be it a hire of a scissor lift or cherry picker, or you're ready to buy that boom lift you've always wanted, Horizon can help. Same day and next day delivery options are available on our core fleet of access platform on a national basis. Need IPAF or PASMA training? We've also got you covered!
About Us
Founded in 2008, Horizon have quickly gained a name for delivering high levels of customer satisfaction through our rapid response to customer needs. Our business was born out of recognition that there is much more to providing platforms for hire than moving pieces of machinery around. Since that very first day, Horizon has prided itself on providing rapid, reliable powered access solutions.
Recently we became an employee owned business, testament to the fact our team's aim is to always delight our customers. So whenever you speak to us, you are talking directly to our co-owners.
Why should consider us for you next hire?
- National Delivery through our own pristine fleet or one of our trusted partners
- Access to over 16,000 platforms, ensuring we'll have the right machine for you
- Same day, next day delivery. On core kit, platforms can be delivered as quickly as 4 hours if needed
- We don't like to brag but we hold ISO 9001, 14001 and 45001, IPAF Rental+ Gold and Safe Contractor. Excellence delivered as standard, always.
- Our Trustpilot score remains Excellent, meaning we dont just talk a good game!
- We can assist with long-term hire or purchases of powered access equipment whatever your needs.
- Our team of expert in-house and partner trainers can get your team through IPAF, PASMA or construction related courses at our training centre in Wakefield or on sites convenient for you nationally.
Have an issue you'd like to discuss?
Horizon will always ensure every customer gets the very best service, but occasionally it can go wrong. If you have an issue you would like to discuss, please use the contact details below to get in touch and we will do our best to put things right.
Contact info
Unit G1, Rosie Road, WF6 1ZB, Normanton, United Kingdom
- 03301345987
- info@horizonplatforms.co.uk
- horizonplatforms.co.uk
4.8
Excellent
738 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scissor Lift Hire
Correct machine delivered at the agreed time, great communication - highly recommended
3 March 2026
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for your feedback Fran, it really is very much appreciated. It's great to hear we are providing you with the high level of service you value. Thank you for your ongoing business, Rory Duggan (Managing Director)
Horizon Platforms are by far the best…
Horizon Platforms are by far the best access equipment hire company I’ve ever used. They’re consistently reliable and incredibly helpful. Their turnaround on enquiries is fast and pricing is competitive. They’ve also always delivered equipment on time and everything arrives clean, well maintained and ready to use.
A special mention must go to Georgina, who has been an enormous help recently. She hasn’t missed a single detail and has been unbelievably helpful - friendly, proactive and professional throughout. She’s made the whole process so much easier.
I wouldn’t go anywhere else and would highly recommend them.
16 March 2026
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
What a great review to read, thanks for taking the time to give such great feedback on the service you're receiving from us. I have forwarded it to Georgina, who will be absolutely delighted with your comments, as am I. Thanks again Anne, and thank you for your ongoing business, Rory Duggan (Managing Director)
Great service
Great service, prompt, does exactly what you require from a lifting hire team. Reliable. Latest machines, mechanics on hand if any issues arise with machines.
6 March 2026
Reply from Horizon Platforms | Hire | Sales | Training
Hi Peter, thanks for taking the time to give Horizon a 5-star review. It's great to hear we are providing you with a high service level - the team will be over the moon with your positive comments. Thank you for your ongoing business, Rory Duggan (Managing Director)
Georgina was amazing with my request
Georgina was amazing with my request, Super efficient and kind. 100% Recommend using this company
10 February 2026
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
What a great review Lucy, thanks so much for giving this amazing feedback - I know Georgina will be absolutely thrilled with your comments. I'm delighted we are providing you with an outstanding level of service. Thanks again, and thank you for your ongoing business, Rory Duggan (Managing Director)
From the friendly aftercare team to the…
From the friendly aftercare team to the engineers, the response has been great.
Stephanie Turner and Beck Watts in particular have given the best customer service support, from booking the work in, to keeping me informed of updates and then making sure every thing was done to my satisfaction
The 2 engineers that we had on site where very professional and very H&S consensus
Will be using these again
5 February 2026
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
What a great review to read, Chris, thanks for taking the time to give the team such positive feedback. Here at Horizon, we pride ourselves on giving our customers the best service, so the team will be really happy with your comments. We look forward to satisfying your requirements again in the near future. Many thanks, Rory Duggan (Managing Director)
We use these for all our access…
We use these for all our access platform needs. Good prices and great service. Give them a try, you won't regret it.
21 January 2026
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to provide your feedback on dealing with us here at Horizon, Simon, and I'm glad your experience with us is a positive one. We pride ourselves on our high level of customer service, so the team will be over the moon with your comments. Thank you for your ongoing business, Rory Duggan (Managing Director)
Very responsive fast service.
27 January 2026
Reply from Horizon Platforms | Hire | Sales | Training
Thank you for this fantastic review Samantha, it's great to hear the team are providing you with the outstanding service you appreciate and value. The team will over over the moon with your comments. Thank you for your ongoing business, Rory Duggan (Managing Director)
Horizon are AMAZING
Horizon are AMAZING! I have dealt with them for a number of years and cannot rate them highly enough. Molly, Lydia, Megan, Kelly just to name a few are so helpful and always smiling. GO TEAM HORIZON!!
3 February 2026
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
This review made me beam - thank you for taking the time to write such a fantastic review for our Cross Hire team, they will be over the moon with your comments and positive feedback. It's great to hear you're experiencing the high level of service on which we pride ourselves. Thanks again and thank you for your ongoing business, Rory Duggan (Managing Director)
Great support
Great support, during challenging projects & work environments.
The Team at Horizon went above & beyond.
Thanks for you ongoing support.
26 January 2026
Reply from Horizon Platforms | Hire | Sales | Training
Hi Matt, thanks for taking the time to give Horizon a 5-star review. It's great to read about your positive experience in dealing with us and I know the team will be over the moon with your comments (as am I). Thanks once again, and thank you for your ongoing business, Rory Duggan (Managing Director)
Horizon Platforms
Never have any issues using Horizon Platforms with any access equipment needs. The team as super helpful and understanding, and go above an beyond to help with any questions or queries. They make the whole experience smooth and calm from start to finish. Could not recommend them any higher!
2 February 2026
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
What a great review to read, Dan, and I know the team will be absolutely thrilled with your comments, as am I. The team work exceptionally hard to ensure our customers receive a smooth and seamless service, so it's great to hear their work is of the highest standard and appreciated. Thank you again and for your ongoing business, Rory Duggan (Managing Director)
Reliable and professional service!
I've worked with Horizon for the past few years, they always go the extra mile to help with last minute requests. Becky, Darcy and the Horizon team always keep me updated and are quick to respond to any emails or calls. They are a credit to the company.
30 January 2026
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for the fantastic review Lewis, it's great to read and I know the team will be really happy with your comments. I am delighted you are receiving the high level of service you appreciate and enjoy. Thanks again, and thank you for your ongoing business, Rory Duggan (Managing Director)
Always fantastic service from Horizon
Always fantastic service from Horizon.
Today I was assisted by the apprentice, Sam, who was excellent in response and sorting my query immediately.
Nice work, Sam. :)
30 January 2026
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Thank you for your review Jill, it's great to hear that our team at all levels are providing you with a fantastic service - Sam will be over the moon with your comments! Thanks again, and thank you for your ongoing business, Rory Duggan (Managing Director)
Excellent
The service Horizon provides is excellent. They are always friendly and helpful whenever any issues occur. Their engineers are highly knowledgeable and professional, and their response and call-out times are impressive. Most repairs or issues are resolved in a single visit. I would highly recommend them for any MEWP services.
30 January 2026
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Thank you for taking the time to write such a fantastic review for our Service team, Simone - it's great to hear of your positive experience of dealing with us and I know our engineers will be thrilled with your comments. Thank you again, and for your ongoing business, Rory Duggan (Managing Director)
Excellent service provider
Excellent service provider. Reliable, cost effective and staffed by people who genuinely want to provide a good service.
30 January 2026
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Thank you for this fantastic review John, it's great to hear the team are providing you with the outstanding service you appreciate and value. The team will over over the moon with your comments. Thank you for your ongoing business, Rory Duggan (Managing Director)
Great service today from Horizon.
Great service today from Horizon.
I needed a very specific machine at very short notice, and both Cavan Atkinson and Lydia Asquith were incredibly proactive and helpful. As soon as they realised the urgency, they had everything ready to roll once they received the go-ahead. Communication throughout was excellent, and they really helped me out.
28 January 2026
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Thank you so much Ann for sharing your experience of dealing with Horizon. Cavan and Lydia will be absolutely thrilled with your fantastic comments, as am I. I am delighted you are happy with the outstanding level of service we provide and pride ourselves on. Thank you again, and thank you for your business, Rory Duggan (Managing Director)
What a great company
What a great company, with amazing staff always happy to go up and beyond.
Thank you!
29 January 2026
Unprompted review
Reply from Horizon Platforms | Hire | Sales | Training
Thank you for taking the time to give such positive feedback on your experience of dealing with Horizon, Hayley. I'm delighted with your review and the team will be over the moon with your comments. Thank you for your business, Rory Duggan (Managing Director)
unreliable
16 January 2026
Reply from Horizon Platforms | Hire | Sales | Training
Hi Mike, I was disappointed to see your review and know the team have now had the time to investigate your hire. I can only apologise for your experience and hope we will be given the opportunity to show you our usual high standards of customer service in the future. Rory Duggan (Managing Director)
The MWEP that was delivered was not in…
The MWEP that was delivered was not in good condition which caused delays and time lost. Even after an engineer cam out to look at the problem and following there advise the problem continued and by the time a replacement was offered the job had already gone beyond its original time frame
7 January 2026
Reply from Horizon Platforms | Hire | Sales | Training
Thank you for detailing your experience with Horizon, Nigel, and for speaking Ema so that we could fully investigate the issues you mentioned. We take all feedback, good and bad, very seriously and use it to make improvements to our service offering. Once again, I am very sorry for the issues you had and will demonstrate our highest standard of customer service on your next hire with us. Thank you for your ongoing business, Rory Duggan (Managing Director)
wonderful company always happy to…
wonderful company always happy to assist and keep you informed, nothing is too much trouble for them, from intial hire to collection you can rely on the team there as needed
9 January 2026
Reply from Horizon Platforms | Hire | Sales | Training
What a great review to read Jane! As you know, outstanding customer service is our highest priority so to hear your positive comments around the support you receive is amazing. Thanks for taking the time to provide your feedback and thank you for your ongoing business. Rory Duggan (Managing Director)
Reply from Horizon Platforms | Hire | Sales | Training
Thanks for taking the time to let us know about your experience in dealing with Horizon. Although I am disappointed you had an issue, I'm delighted that we resolved it quickly for you. We take all feedback seriously, good and bad, so thank you for your comments, and your ongoing business. Rory Duggan (Managing Director)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.