I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been looking for a particular style of vase and finally found it at HORTOLOGY. When I made an enquiry after purchase and they replied immediately with the information. Was impressed with the customer... See more
Not only are the plant pots that I bought beautiful, the customer service is second to none. Allix reached out to me by e-mail to say that one of the pots had some slight imperfections around the ba... See more
I'm a repeat customer of Hortology, and they're where I go for reliable plants and plant care accessories. This time, I ordered a plant pot liner as I needed to set up one of my houseplants in a l... See more
Company details
- Shop
- also in
- Decoration and Interior Design Store
- Garden centre
- Plant Display Store
- Pottery shop
- Wholesale Plant Nursery
About Hortology
Written by the company
Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.
To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io
Contact info
Unit 1D Marconi Road, Burgh Road Industrial Estate, CA2 7NA, Carlisle, United Kingdom
- info@hortology.co.uk
- hortology.co.uk
4.6
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality indoor plants
Great quality indoor plants. Well packed when shipped.
15 July 2026
Unprompted review
Very pleased with my plant
The website stated that my plant would be delivered when it was in stock. This was too vague so I emailed to enquire. The response was quick and helpful. My plant arrived a couple of days later and is a lovely healthy looking one. I was pleased with the size too. Altogether very pleased 😊
29 July 2026
Unprompted review
The search for a large pot.
I have been looking for a while for a very large plant pot. We have inherited ar large weeping fig. One of the many plants left at my parents. I finally came across Hortology. My only problem defining which one I wanted. Ordered a beautiful pot, then received an email saying there were firing cracks did I still want it. That's the first time it's ever happened. So I can honestly say they area brilliant company to deal with. Benjamin has now settled I to his new big pot and we are delighted with it. Delivery was fast too. Thankyou Hortology and well done.
16 July 2026
Unprompted review
Great experience
Plant arrived in great health although there were a lot of roots growing out the bottom of the pot. Very well packaged, almost too well! I couldn't get into the plant
14 July 2026
Unprompted review
Classy looking pots.
Absolutely love my new indoor plant pots. I bought one and was so impressed with the quality and speed of delivery, I bought a matching one.
A little bit dearer than I’d normally spend on a pot but the unique design and classy look made it worth it.
14 July 2026
Unprompted review
Quality product
The plant quality was obviously of a high standard, as was the packaging & overall delivery service. From looking around, perhaps the price was a tad expensive, although when you get exactly what you want, perhaps it is a case of ‘you get what you pay for’.
10 July 2026
Unprompted review
Great products, but costly returns
I ordered two sets of pots and was very happy with the products themselves. Delivery was fast, everything was packaged securely, and nothing arrived damaged.
However, the first pots I ordered were too large. I was told I would need to cover the return postage, which was very expensive because of their weight. It was actually cheaper for me to order a smaller set than return the original ones.
The products and delivery were great, but I would recommend checking the measurements very carefully before ordering, as returning heavier items may not be practical or affordable.
9 July 2026
Unprompted review
Reply from Hortology
Hi Karl
Thank you for your review and comments. Returning heavy planters can be tricky, so pelase do feel free to contact us with any queries re sizing etc before placing your order. We would love the chance to get things right for our customers first time to avoid the need for returns.
Your Hortology Team
Great plant
Great plant that arrived quickly and is perfect for the pot and space. Another great product and experience from Hortology!
7 July 2026
Unprompted review
Impressed
Have recently started using this company for plants and pots. So far I am very impressed with the following:
Quality of products
Delivery experience
Ordering experience
Communiction
How well items are packaged
Will continue to use myself and would definitely recommend to others.
1 June 2026
Unprompted review
This was my first order with Hortology
This was my first order with Hortology. Delivery was very quick and my plant was expertly packaged, and was in an excellent healthy condition. Very impressed with the whole service.
22 June 2026
Unprompted review
Could do with extra pairs of hands
UPDATED REVIEW
They sell nice pots and are communicative, while we continue to disagree on important issues where I disagree to disagree - where occasional standards of finish are concerned.
17 June 2026
Unprompted review
Reply from Hortology
We are taken aback my your review and comments. We have been working with you to resolve the fact you did not like the finish on one of your initial pots. We have offered numerous solutions, free replacements, the offer of a free collection for return. And then this?
This is the summary of our transactions and communication:
You placed an order for 4 pots plus £5.99 shipping - totalling £51.41
On receipt, you raised concerns about 2 pots - a Saar and a Vita.
Having reviewed the photos, the Saar was typical of this style (you were just hoping for more bronze in the pattern) but on the Vita we agreed the "blue/green colouring around the top does not appear as vibrant or as smooth in finish as we would usually expect". In our opinion this was not necessarily a fault, but it could be argued that it was a variation not depicted on our online imagery.
We therefore looked to find a suitable replacement for you. As the rest of the existing batch was also of a similar nature (ie somewhat inconsistent with the online images) we agreed to wait a few weeks for the next batch to arrive to see if they were more suitable for your requirements. In due course we sent you various photos and you said you were happy to receive one.
We therefore sent you a replacement Vita free of charge. The goodwill element was that in order to reduce hassle for you we did not ask you to return the original Vita and the replacement was complementary.
On receipt of the second Vita you decided you did not like it after all, due to the particular way the two colours met at a sloping angle.
Looking back on our communication we have repeatedly explained the individual nature of our pots. This is as described on the product pages and in our T&Cs. Variations such as these are to be expected. We also said that this might mean our pots are not the most suitable for your requirements if you need something precise, or at least with more consistency....
On 4 June, in order to resolve this issue, we offered to either arrange a collection, or if it were easier and you preferred to return yourself, we offered to make an additional credit of £5.99 when we processed your return. This £5.99 should have been sufficient to cover the return costs for the Vita in question.
At no point did we offer to process an exchange. We would urge you to read through our communications again as exchange was never mentioned. Had you asked for an exchange we would have said upfront that this was not a service we offer.
We did offer that in future we could send you photos of pots we had in stock to help ensure you received a pot that met your requirements.
We have since received a return of 3 pots. We have refunded the full cost of the 2 that were paid for (£22.44), the third being the free of charge item, plus the agreed £5.99 contribution to your return. Total refund £28.43.
The net overall effect is that we have received £22.98 from you, which is the value of the two pots that you have kept.
There is no fraud here. You have paid for the two pots that were kept and we have contributed £5.99 towards the return of the Vita as agreed.
We do not understand your comment "they've conned me of the delivery charge".
As an aside, when discussing the return we did explain to you that you may find a courier cheaper than Royal Mail. And please remember we also offered to arrange to collect. If you subsequently paid £8.99 was that therefore not at your discretion?
However if this £3 is the matter that is upsetting you so much, then we have now refunded that in addition. Please be assured this is totally meant as a goodwill gesture and we do not accept all of your comments. The matter of a defect with regard to the nature of the glaze is subjective. We base our opinions on years of handling these products. We accept you had a different opinion and we have refunded you accordingly. We must agree to disagree on this aspect.
An appealing package.
A good choice of quality goods.
An efficient ordering system.
A swift delivery process.
15 June 2026
Unprompted review
big choice of plants :)
5 June 2026
Unprompted review
Excellent Service
Very prompt service from ordering to delivery. I have purchased plants from Hortology before and been very happy with the quality.
On this occasion I ordered repotting compost and very pleased with the quality. Would definitely recommend this company.
7 June 2026
Unprompted review
Excellent and beautiful pots
Excellent and beautiful pots. Had one come smashed and replaced straightaway. Really goof experience as ever. Bought loads will buy more! :)
5 June 2026
Unprompted review
The plants are excellent quality and…
The plants are excellent quality and arrived extremely well wrapped. Very happy.
28 May 2026
Unprompted review
Very pleased
Plant arrived fairly quickly. Looked a little sorry for itself initially and was very wobbly at the base but after re-potting it looks in fine fettle. Very happy and would recommend. Thanks.
1 June 2026
Unprompted review
Lovely shop and delivery was fast
Lovely shop and the delivery was fast plant are healthy and happy well pack , I would recommend to a friend or anyone wanting to buy plants. The plants are exactly same as the pictures and all so great information about the plants 🪴 😀
28 May 2026
Unprompted review
Packing a delicate cactus
The company were extremely helpful in meeting my wishes and overall I am very pleased.
I have only one disappointment and that is the packing. Whilst the packing was extremely good and delivery also, my cactus was wrapped tightly in film which unfortunately broke four of the spine clusters on my barrel cactus. I do appreciate it is a very difficult task to send the cactus though, but I am saddened
16 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.