Hortology Reviews 

Found an indoor extra large plant pot on the Hortology website which I really liked. I signed up for email newsletters on the website, which gave me a 10% off your first order code. This code was emailed to me. I then did some research into the plant pot as it was made of fibreclay. I found out that you should always use a liner with these pots, as they may not be entirely water resistant and can leak. I had two new sofas delivered and wanted to measure the space available to ensure I can get the biggest pot possible. I want to place the order on the website and noticed that my code would not work. I emailed Hortology customer service and was told that it had a one month expiry, even though this was not shown or stated on the email which contain the code. The only T&C’s on the email was that the code was for new customers only and could only be used once, with no mention of expiry at all. Customer Service email me back saying that they would not order the code. I then phoned them to explain the situation, hoping that they would understand their part in this and how they told me in the email that the voucher had a one month expiry, I would’ve placed the order within that time frame. On the phone, they continue to refuse to honour the code that they had sent me. I find this very poor Customer Service and I have been misled and wasted time on researching the pot, which I now will not order. I would question how this company deal with issues for example if you had an issue with delivery or the plant or pot that you order as there seems to be no common sense or compromise or understanding. When they say no, they mean no, even though it’s their fault. I certainly won’t be using this company ever, they have lost a £300 order and a new customer all over a £30 discount which they offered me! Seems terrible business sense but I tried to reason with them and make them see sense, of which they were having none of it! You can lead a horse to water, but you can’t make it drink springs to mind!

Got a pile of plants and pots delivered. It’s all gorgeous, as advertised, and came with tips on how to care for them. Great experience through and through.

The plants arrived well packaged and in a healthy state, at the moment they are acclimatising, i am so looking forward to watching them grow, lovely plants and highly recommended.

Fast efficient and safe delivery. The planter makes for a beautiful accessory to our home and lovely setting for our peace lily. Good quality item exactly as seen online. Will definitely be using this service again

All the plants I have bought from you are thriving in the beautiful pots I bought from you,both have helped me turn this house into a home.Now when I need to pot them on you continue to provide me with the advice and products that will help them thrive.

Proactively reached out to explain that there was a tiny dent in a pot, with a lot of pictures, and offering a discount for it, all with no obligation to continue the order. Simply excellent customer service, as they got the basics right.

Quick despatch and delivery, products as advertised and great packaging.

My Spider plant arrived in great condition. I have been extremely happy with my purchases from Hortology and will continue coming back. My jungle is coming along nicely.

I contacted hortology to ask about the colour of a particular ceramic pot in daylight, within 24hrs they had emailed me 6 pics, I decided to purchase 3 pots & 1 plant & they were delivered next day, they were so well packed & definitely worth the money, the pots were even nicer than advertised & the plant is very healthy, the only negative was the large pot stated it was 22cms opening but was actually 25cms so I was able to fit a much larger plant in it, I am definitely planning to purchasing more

Nice quick delivery and well packaged. The plant pot is a lovely colour and looks great in the hallway.

poor quality artificial plant. very disappointing

Not only are the plant pots that I bought beautiful, the customer service is second to none. Allix reached out to me by e-mail to say that one of the pots had some slight imperfections around the base. Pictures were sent and the offer of a refund or a discount was given. This is such a good way of working as rather than me receiving it and being unhappy it was all dealt with prior to delivery.
Allix very kindly sent more pictures to show me exactly where they were and as the pot could be moved around I was able to purchase it.

Fabulous service, damaged planter was replaced next day, thank you!

Found exactly what I needed and it all arrived quickly. I particularly appreciate little touches like automatically matching saucers with pots. The points were a nice surprise. I'll definitely be back!

Items I ordered were delivered on time and were packaged really well. Very good quality

Ordered for the first time from Hortology. I'm very happy with the purchase. Express delivery.

Gorgeous plant great customer service. The plant was bigger than I ordered but they checked with me first to make sure I was ok with that. I’m glad they did because I had to change my plans. But I loved the plant when it arrived. Really unusual

It was my first buy from Hortology and it was a smooth transaction from the beginning to the end.
I ordered Crassula Muscosa; plant arrived super fast, very securely and professionally packaged as well as in a healthy condition.
I was very pleased with the purchase and I will definitely buy again.
Thank you

I have purchased 4 plants from Hortology now, I cannot find a single fault with this company! My plants arrived promptly, in perfect condition, and packaged very well. The plants are all beautiful and healthy, good sized and great value. I will certainly use Hortology again, and would highly recommend them.