I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Shop
- also in
- Decoration and Interior Design Store
- Garden centre
- Plant Display Store
- Pottery shop
- Wholesale Plant Nursery
About Hortology
Written by the company
Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.
To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io
Contact info
Unit 1D Marconi Road, Burgh Road Industrial Estate, CA2 7NA, Carlisle, United Kingdom
- info@hortology.co.uk
- hortology.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice and products
There was a lot of choice on the website, and the products have been great!
Seamless from order to delivery
Second order from me from hortology Excellent order process. The plant arrived with excellent and sturdy packaging which is the most important part of the order when you are buying plants on line. I have received a beautiful healthy plant - ZZ plant with glossy leaves and the height that I ordered. I love it. Thanks Hortology.
Great service
I recently used Hortology for the first time to purchase a large pot for an indoor plant.
I love what we have purchased. I was also impressed that when buying it, the website suggested the pot liner that this pot would actually need.
After I purchased it I was contacted by Hortology who had identified an imperfection on the pot and sent me photos to see if I would still want it. These were minor and could easily be hidden in a corner hence they were not an issue and I was sent the discounted pot. This came very quickly.
Overall a great experience.
The only additional thing they could have done is to recommend the plant pot size for the pot. Not an issue for us.
Great to experience and lovely products
Great to experience and lovely products
I bought a hanging basket plant it came…
I bought a hanging basket plant it came well woapped and is beautiful shiny green leaves so healthy. I know where to buy all my plants now
Very satisfied
Great website - easy to navigate with lots of nice plants. Easy to order and expertly delivered. Plant sits in my living room as a beautiful centre piece. Very satisfied
Excellent range of plant pots
Excellent range of plant pots, order arrived in multiple boxes and well packaged throughout. Pots look great. Website is very detailed, good to have the dimensions for the opening of the plant pot instead of just the overall external dimensions so you can find the ideal size.
Healthy plants and quality pots/liners!
Choice & quality of Plants exceptional
Plants were superbly packaged, size and quality of chosen plants superb.
Choice of plants plentiful and online information content & care explained covering aspects in reference to watering - etc
Defo my go to online plant shop 😀
Dying Peperomia caperata, OK Watermelon Peperomia, nice plant pots!
The Peperomia caperata Rosso that was delivered to me on 29 Sep had some leaf shedding initially that I took to be normal behaviour after transport. The Watermelon Peperomia I ordered also had some visible damage to the leaves, but I understand Hortology has warnings about transport damage on the website and the plant seems to be doing OK now. However, the soil of the Peperomia caperata Rosso remained soggy for well over a week after delivery. Initially, I waited for it to dry out a bit. When I realised that leaves kept dropping off because their stems were getting mushy, I began to suspect root rot. When I took the plant out of the soil, I didn't see any roots – it was basically a few brown fibres that were falling apart. The plant still has some leaves left, but I don't have much hope for it. So beware of being potentially sold sick, overwatered plants! Overall score is for the whole delivery: I was happy with the various plant pots I also ordered – these are high quality – although it looks like I will have a spare one soon :(

Reply from Hortology
Ordered in July
Ordered in July, eventually get everything in October. Multiple issues from diseases at the growers then a plant arriving damaged, a joke of a "discount" was offered to accept it which was declined. only to have another plant arrived damaged, in the end we accept the discount just to put an end to it!!

Reply from Hortology
Perfect plants safely delivered.
Perfect! Healthy plants safely packed and delivered. The choice on offer is brilliant, I will be a regular customer. Thank you.
Beautiful pot
Beautiful pot, the online sizing info was very helpful and enabled me to choose the perfect pot. Flawless service.
I’m really pleased with the plant pot
I’m really pleased with the plant pot. It looks very expensive but wasn’t. I came well packaged and on time.
Fantastic company with lovely products…
Fantastic company with lovely products and great customer service.
I purchased 3 indoor plant plots from this company all of which are lovely. However, upon the 3 items being picked ready for dispatch, they noticed a very minor flaw in the finish on one of my chosen pots, so they emailed me showing clearly the flaw using 3 images and gave me the option to either remove this item from the order, choose another different pot or offered me a 15% partial refund. I thought this was amazing customer service as most companies would have simply sent the flawed item in the hope nothing would be said.
The pots all arrived extremely well packaged and are beautiful.
I can highly recommend this company and will certainly be a repeat customer myself 🪴💚
“Excellent quality plant
“Excellent quality plant, fast delivery, and perfect packaging. Highly recommend Hortology!”
Ordered 3 plants
Ordered 3 plants, communication was good, delivery timely and the quality of the plants is outstanding. Really good value.
Excellent quality and price
Excellent quality and price. Easy to use website. Placed an order on the Monday afternoon and it arrived on the Wednesday morning, securely packed and in perfect condition. Love my Oslo olive plant pot and is exactly as seen on the website. Would definitely recommend and order from them again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







