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See what reviewers are saying

Rated 1 out of 5 stars

Hoselink products are fussy but they last and once you understand how the hose needs to be massaged back into the holder they are good. They used to always provide good service. I have now waited 4... See more

Company replied

Rated 2 out of 5 stars

They have some great innovations and I can confidently recommend the hoses and connectors. All other accessories are overpriced and don't stack up against quality products from competitors. Ther... See more

Rated 3 out of 5 stars

The product is good. I bought a second reel on the strength of the first one but this time it has been delivered without the screws so I cannot assemble it. Although I called at 2pm on Monday I g... See more

Rated 5 out of 5 stars

A fantastic solution for backyard hose connections. The ingenious design outperforms anything else on the market. For those rare times you have issues with their products, contacting customer servic... See more

Company details

  1. Home Furniture Shop

Information provided by various external sources

Hoselink is an Australian-based gardening product company that has been in business since 1998 years. We specialise in retractable hose reels and fittings that are guaranteed never to burst off. Hoselink offers a wide- range of products from hose reels to sprinklers - all of which are designed to work in conjunction with our patented Hoselink fittings which feature a 3 year warranty and are guaranteed never to burst off your tap or hose. When you buy from Hoselink, you are buying direct from the manufacturer. This ensures that we can offer great prices and deliver outstanding customer service.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

508 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Seamless process

Once I purchased a range of Hoselink products some years ago, I have not needed to keep coming back. My hose reel cover had weathered and I thought it would be wise to replace it to protect the reel from the elements. The ordering and delivery process was easy, cost effective and timely. Good job.

31 October 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Thanks for the great review Roger. Glad to hear you love our products as much as we do!

Rated 5 out of 5 stars

Easy to set up

Easy to set up. So easy to use & no kinks...Hooray,! Effortless to retract. I love my new Hoselink retractable hose. Thank you.

31 October 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Thank you for taking the time to leave us a review Tania. Glad to hear you are kink-less life now, happy days! Kind regards, The Hoselink Team

Rated 5 out of 5 stars

Hoselink

Hoselink, definitely lives up to their word. An amazing product (hi-flow 25m retractable hose reel) super strong as suggested, waters brilliantly, have every faith this product will last beyond what other brands claim to do. Extremely impressed, by the product, service and delivery. Thank you Hoselink.

31 October 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Melissa, thank you for the review. It's great to hear the hi-flow hose reel has lived up to your expectations with the strong water flow! We are sure the hose reel will be great for many years to come! Enjoy. Kind regards, The Hoselink Team

Rated 5 out of 5 stars

Well worth paying a little more

I did quite a lot of research before purchasing my Hoselink reel and while there are cheaper versions on the market they don't have the same value for money. The ease of operation, the solid fittings and housing, and the practical application of the features make it a winner. IN addition the delivery was prompt and the items well packaged.

31 October 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Thank you for taking the time to leave us a review Norman. Good to hear you did your research and are happy with your purchase! Happy hosing! Kind regards, The Hoselink Team

Rated 5 out of 5 stars

A Good company

A good, honest company who backs their products

31 October 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Ken, thanks for taking the time to leave us a review. We definitely believe in good old fashioned customer service and always happy to help. Kind regards, The Hoselink Team

Rated 5 out of 5 stars

I FIND IT IS A VERY ,VERY GOOD QUALITY…

I FIND IT IS A VERY ,VERY GOOD QUALITY HOSE .THE WHOLE SETUP WORKS EXCELLENT,SIMPLY THE BEST AROUND

10 October 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Gordon,
Thank you for the fantastic review and we're thrilled to hear you are so pleased with the quality of your products. We also really appreciate your valued custom so thanks for choosing Hoselink! Kind Regards, The Hoselink Team

Rated 2 out of 5 stars

I bought hoselink years ago from nerang…

I bought hoselink years ago from nerang markets. The little pins (locking mechanism) that hold the two green sections together broke after 6 months in the Queensland sun. The connectors worked well up on till that point. When I contacted hoselink they said they never sold hoselink at the Nerang/Carrara markets. Which is a lie. I bought it off the older man who does the adds and owns the company in 2002

3 September 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Henk,
Sorry to hear you have had an issue with your Hoselink Connectors.
Unfortunately we have had some instances where unauthorised re-sellers have sold our products, and it sounds like Nerang markets might have been such a place.
About a decade or so ago we changed the material we use on our fittings to a glass filled plastic. This material stands up to all weather extremes and has a 3 year warranty. From your description it sounds like you would have purchased our original fittings.
We would love an opportunity to get you into some of our current range fittings and would be happy to see what we could do in terms of getting you a good deal.
Feel free to contact the customer service manager on 1300 900 617.
Kind Regards,
The Hoselink Team

Rated 2 out of 5 stars

Hi From Launceston Tas.

Hi From Launceston Tas.
My self and several friends are sick of FIXING Spray guns the trigger sticks and wont shut the water off, fix it as video shows then reuse only to find within a few uses the same thing happens, the trigger sticks and water will not stop.
We have had the newer type metal guns (4 of) purchased over the first series.
The original plastic type were the better ones, then they were changed to these trouble sum ones. Quiet frustrating.
Are you prepared replace these faulty guns.

18 July 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Geoff, Thank you for taking the time in getting in touch and letting us know of the issues you are having. Our spray guns do require servicing every 6 months to keep the trigger lubricated and running smoothly.

Please find the following video showing this process: https://www.hoselink.com.au/pages/spray-gun-maintenance.

Please feel free to get in touch with us via email at hoselink@hoselink.com.au or call us on 1300 900 617 where we will be happy to get these issues resolved for you. Kind Regards, The Hoselink Team.

Rated 1 out of 5 stars

Am staggered how Hoselink gets all…

Am staggered how Hoselink gets all these great reviews because I would rate them probably the worst quality on the market.
Literally, every product (hose reels, connections etc) from them have leaked like a sieve and/or broken in 2 months.
Sure they replaced them all but just keep having the same issues over and over.

1 July 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi David, our products are made with quality and durability in mind so we are surprised to hear you have had a range of issues. We completely understand your frustration and would certainly like to look into this further. This is certainly not the experience of our customers in general and we do not want you to feel this way. Please call 1300 900 617 or email us on hello@hoselink.com.au and a member of our Customer Service Team will be happy to help. Kind regards, The Hoselink Team

Rated 2 out of 5 stars

After seeing all the slick advertising…

After seeing all the slick advertising we dived fully into the Hoselink family and to be honest I am really disappointed. As other people have mentioned, it is not compatible with a lot of other garden tools. Additionally, contrary to all the advertising , their connections leak as much, if not more, than the competitors. I have 3 watering gun attachments- all leak so badly that I am soaked after using them. DO NOT BUY.

26 May 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Sam, sorry to hear you are disappointed with your Hoselink products. We do stand by the quality of our products and would like to get this resolved for you. If you could email hoselink@hoselink.com.au and send through pictures or videos of the issues you are having we can work with you to get this resolved. Although we don't want to promote click-on style connections, we do have adapters available for your other non Hoselink branded accessories if you wish to use them. Here's a link https://www.hoselink.com.au/?rf=kw&kw=2491 Look forward to hearing from you soon. Kind Regards, The Hoselink Team

Rated 2 out of 5 stars

CONNECTIONS ARE GREAT HOWEVER VERY POOR QUALTITY SPRAY GUNS

Connections are great however poor qualtity spray gun
The hose link system of connections are better than excellent, but I have found on both the front and back yard spray guns, the bushranger 2200 series, have split in the same area,( about a week apart ) at the very top, allowing the water to spray upwards towards you. This indicates to me that it may look like a good quality product but beware it is actually a poor quality product. This has to be an ongoing problem with them. I cannot believe that I am the only person with this problem as it looks like a manufacturing fault.

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6 September 2017
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Peter, thank you for getting in touch and leaving your feedback. We are happy to hear you are loving the hose fittings and no longer suffering from hose fittings bursting off your hose. Here at Hoselink we pride ourselves on the quality and reliability of our products, with all products being rigorously tested to ensure they meet the high standards our customers have come to expect from us. Therefore we are disappointed to hear about the problems you are experiencing with the spray guns.

The only cause we can think of would be caused from the severe frost that has occurred this winter. Therefore if possible it is always best to ensure the water is turned off at the tap and then squeeze the trigger to release any excess pressure in the hose and nozzle, this should prevent this from happening again. Of course if you are able to put the spray guns somewhere protected when not in use like the shed etc then this will also not happen.

However we don't want you to be stuck with two broken spray guns, therefore if you could either call our office on 1300 900 617 or send us through an email we would be more than happy to look into options for you.

Hope to hear from you soon, The Hoselink Team

Rated 5 out of 5 stars

Premium Quality Products,

The entire Hoselink catalog comprises of excellent quality and well designed products.

The Retractable HoseReel is absolutely bombproof, and mechanisms work like a dream. The aesthetic design is streamlined and doesn't look out of place in my modern garden.

The myriad of hose attachments that I have bought, are all of durable construction, and perform extremely well.

The Blaster attachment provides a great compact pressure-washing capability that helps to clean pavements, the house and windows and dirty tooling.

I couldn't be more complimentary of the quality and breadth of the Hoselink products and will certainly be purchasing more of the range for my own large garden, but also for friends and family.

18 August 2017
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Elise,

Thrilled to hear our products are living up to your expectations and working as we advertise. We have worked extremely hard to ensure this is the case! Thanks for the review and have a lovely day! Kind regards,

The Hoselink Team

Rated 5 out of 5 stars

Online shopping and quality products at its best!

From the online shop right through to installation, my experience was AWESOME. Easy to navigate online portal, plenty of payment options and super fast shipping.

I even run my house through to the basement so that I can pressure wash and it didn't leak a single drop!

Well engineered product, great price, fantastic and fast service, highly recommended

14 August 2017
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Mark, thank you for taking the time to leave us a review with your feedback. That is exactly what we like to hear, we have put a lot of work into the whole process to ensure it is as easy as possible. Finally time for you to enjoy hassle free watering! Kind regards, The Hoselink Team

Rated 5 out of 5 stars

Perfect in every way!

Perfect in every way!
Great products, well made and prompt delivery.
Thank you Hoselink.

14 August 2017
Unprompted review
Hoselink logo

Reply from Hoselink

Thank you for leaving a review with your feedback Michael. We are glad you are loving your new watering system! Have a lovely day, The Hoselink Team

Rated 5 out of 5 stars

Tangled, kinked mess!

We live on a reasonably sized block of land. For years we have used run-of-the-mill hoses to water our gardens and lawns. At each corner of the house lived a coiled up mess of hoses. Cracked, tangled, kinked; you know what I'm talking about. We've had various hose reels, hangers and connectors over the years in the attempt to keep our hoses tidy, accessible and in good condition.
Finally after years of thinking about it and convincing myself that it's not worth the money, I ordered two retractable Hoselink hoses with connectors. After only a few weeks I can say that watering is quicker, easier and my hoses now look immaculate. The fittings are strong and the hoses very good quality. Although it seemed expensive, I have spent more over the years on less durable hoses. Very happy with our purchase.

13 August 2017
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Kate. Thank you for you're review. We're so happy to hear you're enjoying your new Hoselink and keeping you're garden neat and tidy. Thanks The Hoselink Team.

Rated 5 out of 5 stars

Good product

13 August 2017
Unprompted review
Hoselink logo

Reply from Hoselink

Good morning Max, thank you for taking the time to leave us a review. It's great to hear you are loving the products as much as we do! Have a lovely day, The Hoselink Team

Rated 5 out of 5 stars

After years of trying to wash the car …

After years of trying to wash the car with hoses which keep twisting and refuse to stay straight it was absolute bliss to use our new Hoselink hose. It's also a pleasure to be able to retract the hose automatically rather than have to do it manually and get dirty, gritty hands and also dirt on your clothes when the hose twists off the reel while trying to wind it onto the hose reel.
Very happy to recommend Hoselink hoses.

13 August 2017
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Evelyn. Thank you for you're kind review. Great to hear you are enjoying you're new Hoselink and you would be happy to recommend to others. Thanks The Hoselink Team.

Rated 5 out of 5 stars

Hoselink Products are Great for the Garden

All Hoselink items as ordered, arrived promptly. Well packed and contained newsletter with product information. Comprehensive product range. Replaced all garden hoses and spray nozzles with Hoselink.
Very pleased with quality fittings, hoses, sprays, and reel.

13 August 2017
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Peter. Thank you for you're kind review. Glad to hear you're pleased with our product range and hope you continue to enjoy using you're Hoselink. Thanks The Hoselink Team.

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