The flowers were delightful and delivered in a timely in a timely manner however the website is misleading. I thought i was ordering from the Red Deer Hospital Gift shop not an American company. I w... See more
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I ordered flowers and a box of chocolate for my son and his wife and new baby, born in another state. The flowers came within a day and were beautiful. The chocolates never arrived, for an unknown rea... See more
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I really liked that while being in the hospital’s site I could order the flowers right there and choose something I wanted (not a standard). I also liked that you offer to deliver them if the patient... See more
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Item was delivered as ordered. But delivery fee seems rather excessive when I thought I was buying from the gift shop within the hospital.
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Company details
About HospitalGiftShop.com
Written by the company
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
Contact info
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, United States
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3.9
Great
16k reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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After two attempts
After two attempts, these were never delivered. I gave the correct hospital, room number, and name.
23 April 2026
Reply from HospitalGiftShop.com
We’re sincerely sorry that the flowers did not reach your loved one and for the disappointment this caused. We understand how meaningful these gestures are during a hospital stay and regret that we missed the mark. We’ve contacted you directly and would welcome the opportunity to resolve this. Once again, we would like to thank you for your feedback and invite you to contact us if you have any further questions - 567-267-7600 or https://hospitalgiftshop.com/help.aspx.
Terrible experience
The flowers that were delivered were ridiculously small, and looked nothing like the picture. We’ll never use this again.
21 April 2026
Reply from HospitalGiftShop.com
Thank you for bringing this matter to our attention. We are truly sorry to learn that the flowers delivered were not in acceptable condition. We were not notified of the issue at the time of delivery, we sincerely appreciate you letting us know so we can address it properly. Your satisfaction is very important to us, and we would like to make this right. This is not the quality or experience we strive to provide, and we understand how disappointing this must have been, especially given the thoughtful reason for sending them. We’ve followed up with you and appreciate the opportunity to assist further.
I wish I'd ordered from the in-hospital gift shop instead!
I would have been better off waiting until the next morning and ordering directly from the in hospital gift shop! I placed a same day order with HospitalGiftShop.com at 6pm and it wasn't delivered until the end of the day, 5pm, the next day.
This is a third party site. It is not associated with the hospital or the website. Since the gift shop at the hospital was closed at 6pm when I called to place the order the hospital phone message directed me to HospitalGiftShop.com. When I heard from the patient's caregiver that the order hadn't been delivered as of 3pm the next day, I contacted HospitalGiftShop.com.
When I called the customer service number, each time it went to voicemail. I left a message and no one responded.
When I used the Track Order option on the website, I received no indication of the order status.
Very frustrating since it was time-dependent birthday gift. At 4:50pm, ten minutes before closing, I got notification that it had been delivered to the reception desk. At 5:12pm the patient received it. Very nerve racking and disappointing.
24 April 2026
Unprompted review
Reply from HospitalGiftShop.com
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially for a time-sensitive birthday gift. For this hospital, we are the designated online ordering partner, and we sincerely apologize for the delay, the lack of timely updates, and the difficulty you experienced when trying to reach customer service. We understand how important clear communication and dependable delivery are, and we regret that we did not meet those expectations. We’re glad the gift was ultimately received, but we recognize that the stress and uncertainty surrounding the delivery impacted your experience. Thank you for taking the time to share your feedback with us.
Friendly fast service but cost too much for what you get.
Got delivered before discharged so very happy about that part, but the flowers were disappointing for the cost.
20 April 2026
Reply from HospitalGiftShop.com
Thank you for being a returning customer and for sharing your feedback. We’re glad to hear the delivery arrived before discharge and that this part of the experience went well. We are sorry to hear the flowers were disappointing for the cost. Your comments are important to us, and we appreciate you bringing this to our attention as we continue working to improve both quality and value. Thank you again for your continued support.
Please do not waste your time and…
Please do not waste your time and money, order local. I have a nephew who has Down syndrome and is hospitalized.
I was assured since I ordered early that it would be same day delivery. Never delivered, and when I tried to call customer service I received a message stating they would call back. Never did. The next morning I called and they said they had a computer mess up and it still would not be delivered until late in the day. I asked for a full refund, and actually called edible arrangements, it’s being delivered asap, and I saved $50. Of course my refund will take 5-7 business days, so I have almost $150 tied up.
22 April 2026
Unprompted review
Reply from HospitalGiftShop.com
We’re very sorry to hear about your experience and the frustration this caused, especially given the circumstances with your nephew. We understand how important timely delivery was, and we sincerely apologize that we did not meet those expectations. This is not the level of service we strive to provide, and we regret the delay, the communication issues, and the inconvenience you experienced while trying to reach us. Thank you for your feedback—we truly appreciate you bringing this to our attention.
Poor communications creating chaos
I ordered an edible arrangement at 8am which was offered based on the delivery location. I received a text two hours later stating they couldn’t offer the product so I replied with an updated request. I received no confirmation or update and called customer service. I was told they would replace the product with a different one but could no longer deliver same day because the delivery trucks had already left. When they delivered the next day, the receiver had already checked out of the hospital. I continued to receive multiple texts from the delivery provider saying they had delivered, then they hadn’t delivered, then yes then no. Meanwhile the receiver was still in the hospital with a newborn waiting to leave. The communications were poor from start to finish.
19 April 2026
Reply from HospitalGiftShop.com
We’re very sorry for the frustration caused by the delays and inconsistent communication, especially given how important this delivery was. We regret the product availability issue, the change in delivery timing, and the conflicting updates you received. Due to the circumstances, we completed delivery to the home address, and we hope the recipient enjoyed what they received. Thank you for bringing this to our attention—we truly appreciate your feedback.
I originally thought I was ordering…
I originally thought I was ordering from the actual hospital gift shop, but everything turned out great. I have heard multiple compliments on the arrangement which makes me very happy since I am unable to see it myself. Maybe they could attach a picture of what was delivered to the delivery notification!
19 April 2026
Reply from HospitalGiftShop.com
Thank you for your thoughtful feedback! We’re so glad everything turned out great and that the arrangement received so many compliments—it means a lot, especially when you’re not able to see it in person. We also appreciate your suggestion about including a photo with the delivery notification—that’s a great idea, and we will certainly take it into consideration. Thank you again for choosing us!
Well Done!
Easy to order. The flowers were beautiful. Another company messed up their delivery...Hospital gift shop saved the day!!
18 April 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words! We’re glad the ordering process was easy and that you loved the flowers. We’re especially happy we could help step in and make things right—truly appreciate you choosing us!
Patient was released the same day the…
Patient was released the same day the flowers were delivered to patients room. Flowers were sent to Patients home and that was great. the only thing is that the flowers did not have a card saying who the flowers were from
17 April 2026
Reply from HospitalGiftShop.com
Thank you for your feedback. We’re glad we were able to redirect the delivery to the patient’s home and that the flowers were received. We do sincerely apologize that the card was missing, as we understand how important it is for the recipient to know who sent such a thoughtful gift. We appreciate you bringing this to our attention and will use this to improve our process moving forward. Thank you again for choosing us.
Reply from HospitalGiftShop.com
Thank you for your feedback! We’re glad you had a great experience overall, though we do apologize that the delivery arrived a day later than expected. We appreciate your understanding and hope to provide an even smoother experience next time.
Best friend in hospital!
Flowers were delivered as planned and patient said they were beautiful! Thank you!
13 April 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words! We’re delighted to hear the flowers were delivered as planned and that the patient loved them. We truly appreciate you choosing us.
Floral arrangement was beautiful
Floral arrangement was beautiful. It was delivered on time. My wife loved them.
16 April 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind feedback! We’re thrilled to hear the arrangement was beautiful, delivered on time, and that your wife loved them. We truly appreciate you choosing us!
Prompt Service!
Prompt Service!
My order was filled & delivered same day. My daughter in law said it was beautiful.
15 April 2026
Reply from HospitalGiftShop.com
Thank you for your continued support as a returning customer! We’re so glad to hear your order was delivered the same day and that your daughter-in-law loved the arrangement. We truly appreciate you choosing us again.
Reply from HospitalGiftShop.com
Thank you for your feedback! We’re so glad you had a great experience. We truly appreciate you choosing us and hope to assist you again soon.
The flowers were beautiful
The flowers were beautiful, however delayed. My understanding from the website is that Saturday deliveries could be made. However I must say that the communication was fantastic!
14 April 2026
Reply from HospitalGiftShop.com
Thank you for your thoughtful feedback. We’re so glad to hear you found the flowers beautiful and that our communication stood out. We do apologize for any confusion regarding Saturday delivery. Your feedback is truly appreciated, and we will continue working to improve both clarity and timeliness. Thank you again for choosing us—we hope to provide an even better experience next time.
Reply from HospitalGiftShop.com
Please accept our apologies for any disappointment on your bouquet. With the email address that you used for this review we are unable to find your order. To rectify the situation, we would like to investigate this matter further. Please provide us with your order details, or contact our customer support team at 1-567-267-7600. We can also be reached via the HospitalGiftShop.com contact form. We'll do our best to resolve this issue promptly.
It was easy to order and find just what…
It was easy to order and find just what I needed. My sister loved her flowers and the Feel Better soon balloon.
21 November 2025
Reply from HospitalGiftShop.com
Thank you for your kind feedback! We’re so glad to hear the ordering process was easy and that your sister loved her flowers and “Feel Better Soon” balloon. We truly appreciate you choosing us and hope to assist you again in the future.
Brighten Her Day…
The flowers were for my granddaughter while she was in the hospital. I was very pleased with the arrangement and she loved it. Thank you so much.
10 April 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words. We’re so glad to hear that you were pleased with the arrangement and that it brought a smile to your granddaughter during her hospital stay. It means a lot to us to be part of such special moments. We truly appreciate you choosing us.
My 98.00 arrangement was never…
My 98.00 arrangement was never delivered to my sister at the hospital. Should have received this past Wednesday. Learned today she never got it. I will be contacting florist tomorrow for full, immediate refund. Very disappointing.
9 April 2026
Reply from HospitalGiftShop.com
We’re very sorry to hear about this experience and understand how disappointing it must be to learn your sister did not receive the arrangement. We did receive a delivery confirmation for this order and were not made aware of any issue until your review. That said, we take this matter very seriously and would appreciate the opportunity to look into this right away and and we will follow up.
A great experience
A great experience. I had an issue on my end with delivery but hospital gift shop got the flowers sent to the home address. The recipient absolutely loved the flowers!! Highly recommend!!
9 April 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words! We’re glad we could help get everything delivered to the home address and that the recipient loved the flowers. We truly appreciate your recommendation and your support!
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