Hotjar Reviews 58

With Hotjar Surveys you can't even add questions with +/- 25 answers. The popup function cannot handle this because the answers then fall out of view and you cannot scroll in the popup.

The tool is a must if you want to analyze your customers' traffic and improve the user experience of your website. It is a bit more expensive, which is why 4 stars

Quite happy with the features and ability to filter traffic. The paid plans could be better, they cover only part of your traffic even when you’re paying monthly quite a bit…

So sad, it was such a great product where I would seasonally pay the subscription.
Their new agenda is to squeeze out every Cent by removing one feature after another, leaving the free version as good as useless!
Don't say are for small businesses, these times are over.

They went from a tool you could use very affordably to penny-pinching every little feature. It's crazy how slimey they are, making you spend hundreds of dollars a month for arbitrary limits (eg. having tiny response limits and charging you a boatload to get more).

I get they want to start monetizing, but this does more damage than good in terms of bringing in customers.

I will be looking elsewhere for the exact same functionality that is much cheaper. Thanks

they deleted the best features (manual heatmaps) to replace them with a very bad option of continuous heatmaps. They also removed all historic data from the system. That is up to 10x more expensive. Will cancel the contract now.

Great experience. Really helped with the onboarding and we have gained some valuable insights.

Bad support
Confusing, compliate everything
They have a buggy platform and they don’t fix it
I don’t get any recordings for almost 24 hours!!! Lost tons of information and they don’t understand how to fix this!!!

You can close down the company.

I loved this service for the first years but... For the same plan, the price doubled with 2 different increases in just 2 years and of course with just one month of notice (just an email). But a lot of features were removed or were limited (such as recording daily limit). To have the same features as before you have to switch to the upper plans, if we consider that scenario the cost is 3x or 4x (it depends on the situation) and in just 2 years...

Overall it's a good tool.
You can find free alternatives (MS has one) but with less features. My main issue is with the heatmaps snippets (sometimes it's messed up).

The best software for tracking website visitors! Everyone should use it! I am able to gain so many different insights!

Amazing software for tracking visitors on your website. They recently increased prices and they are a bit expensive now. If you need to gain insights about your website, I really recommend them, you will be able to improve your website!

They had a technical problem which prevents me to add VAT number to my account. The support suggested to try another time. I tried 3 consecutive days without success and ask them to assist. They stopped replying and I am paying customer.

Now they fixed the issue for me, still took a lot of time.

Using this app to record the visitors at my website. Unfortunately, most of the sessions are not recorded, whatever the settings are saved.. Moved to another provider recently and will try HotJar again in the future if these issues will be fixed.

Maybe I need to try the other companies to compare but our team loves it. It has helped us tweak a few things to better our conversions. Still using the trial version. No issues. We’ve been using it for about 6 months now. To each his own but we love it.

Very limited trial period with them. Software is bogus. Crazy Egg is way better and also FullStory. It seems they are trying to compete in a market where there are tons of other better players. I have also noticed that the browser is really slow when I have used Hotjar vs when I used Crazy Egg. I am currently using CrazyEgg and love it. Hotjar initially thought that there were no competitors in the market when they were founded except for Google Analytics.

hotjar.recruitee.com

Condescending patronizing attitudes, …rude and ill-mannered staff.