I had a very disappointing experience with Hotjar. I attempted to cancel my subscription within the 7 days following an automatic renewal, which is a reasonable timeframe to request a refund. Howe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So, I've been using Hotjar for a while now, and it's been pretty cool to get some helpful insights into how our website is doing. It's definitely been useful for understanding what our users are up... See more
They went from a tool you could use very affordably to penny-pinching every little feature. It's crazy how slimey they are, making you spend hundreds of dollars a month for arbitrary limits (eg. h... See more
Probably the worst product i have used in recent history. I was an advocate of the product 5 years ago. Until resigning up resently to see that it has fallen into the endless in app upgrade cycle ev... See more
Company details
Written by the company
Hotjar's Behavior Analytics software makes it easy to go beyond traditional web analytics and understand what users are really doing on your site. - Better understand user behavior - Make the right changes - Improve UX & improve conversions
Contact info
1.6
Bad
58 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor customer service and sales…
Very poor customer service and sales team. If you are looking for an enterprise agreement, Hotjar does not allow you to trial their service. I've been going around in circles with the support team for a week now. As a customer for 7 years, I've reached the end of my tether with them following other poor support cases and a number of system outages.
3 March 2020
Unprompted review
Not impressed with their free trial
Not impressed with their free trial. Seems to only give you access to a few features
12 December 2019
Unprompted review
Good service But their free trial is…
Good service But their free trial is very limited
28 November 2019
Unprompted review
In comparison to fullstory
In comparison to fullstory, it has better UX and more features.
But its pricing is high, especially for starters.
It will be better if it can give more recording in the trial.
26 November 2019
Unprompted review
Great software
Great software, only thing that could be improved is they quality and smoothness of the mouse movement in recordings
15 November 2019
Unprompted review
Great service with multiple features
Great service with multiple features, but website load speed increases too much
30 September 2019
Unprompted review
I've just installed the tool into my…
I've just installed the tool into my WebShop and reviewing customer interaction I can see places where the customer struggles, in my case the DropDown menu root element is not clickable, and have to click on the sub item, I can see customers abandoning the shop as they don't know that they have to click on the sub menu. This fix will obviously increase the conversion of the website. I love this tool already.
22 September 2019
Unprompted review
I got to know great insights about my…
I got to know great insights about my website.
15 September 2019
Unprompted review
I love this software.
8 July 2019
Unprompted review
Better than other SaaS solutions!
My experience with Hotjar has been smoothsailing. Unlike other SaaS, I feel I am getting great value out of Hotjar.
24 June 2019
Unprompted review
They erased 1 year of recordings
They erased 1 year of recordings, they removed all my settings & setups, they toke all the money, they are definitely not recommended to any professional business or agency. Very slow & unprofessional support, they simply don't know their product.
They will take your money, your effort & nothing will return. they will leave you with real loses and they don't care about you.
3 February 2019
Unprompted review
Pretty good service
Pretty good service! The new features such as forms is pretty sleak.
12 September 2018
Unprompted review
Great tool and quite easy to setup up
Great tool and quite easy to setup up. A lot of nice features are available. I personally use heatmaps and polls
8 January 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.