I would give ZERO stars if I could. Do better HOTMART. I purchased 3 classes from Apolo Media on Instagram Apolo Media Petalune, Apolo Media Pomaria, and Apolo Media Bella Flora and it was billed thro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ho acquistato la versione digitale del libro "700 Ricette senza zucchero e senza glutine". Tutto ok grazie. Chiedo se è possibile avere anche l'edizione cartacea, oppure se esiste solo il download o... See more
Company replied
Ordered a digital copy of The Elegance Code from Hot Mart on March 2, 2026. It’s been over two months and I have not received the product. Have not received any responses to my emails for Hel... See more
Company replied
The AI agent answered me promptly, but information was missing. I turned to a human attendant (David) and he quickly solved my doubts. Unfortunately, I couldn't solve what I wanted, because apparently... See more
Company replied
Company details
Written by the company
We empower people to share their knowledge and conquer the world. Hotmart is a complete ecosystem where creators build, sell and scale their digital businesses while delivering quality learning experiences. Hotmart. For real.
Contact info
Amsterdam, Netherlands
- https://help.hotmart.com/en/contact-us
- hotmart.com
2.6
Poor
2K reviews
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People also looked at
They’re thieves and I can’t get a…
They’re thieves and I can’t get a refund and my account has been emptied and they are still trying to hit my account… I want my money back. It’s not even for the correct amount on the website. Apparently I’m not the first person either.
22 September 2025
Unprompted review
Reply from Hotmart
Hello ! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We've requested additional information about your request but haven't received your response yet.
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
We remain at your disposal!
I bought some courses and the…
I bought some courses and the information never appeared , I sent them mails and messages in their platform
They are a fraud , never answered my complaints
In other cases I bought a course , I changed my phone , and when I tried to download again the course it was unabled , the buyer was gone , and I couldn’t use it again
When I reported the incident , as always , they didn’t response
20 September 2025
Unprompted review
Reply from Hotmart
Hi Paul, thanks for sharing your report — it helps us improve.
We’re sorry your experience wasn’t what you expected; we know how important it is to access the courses you purchased.
To have our team review this as a priority, please submit a request through our official channel and include the email you used on Hotmart and, if possible, the transaction code or other purchase details: https://help.hotmart.com/en/contact-us.
If you’ve already sent messages via the platform, mention that in the form so we can locate the case more quickly.
Thanks again for letting us know — we’re here to help resolve this with you.
Amazon scam using Hotmart
There is another scam using Hotmart as the payment platform to start reviewing products for Amazon and getting paid a minimum of $200 a day. They want you to pay $33.00 upfront via Hotmart to prove that you're serious about this opportunity. You can tell that when Jeff Bezos speaks in the informercial promoting this job opportunity, it's not his voice and the image is definitely AI. Beware!
20 September 2025
Unprompted review
Reply from Hotmart
Hello Steffi! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We've requested additional information about your request but haven't received your response yet.
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
We remain at your disposal!
Please don’t trust these rip off con artist
When I went through the tutorials and started judging YouTube and advertisements that I was supposedly going to get paid for they ended up draining my bank account because they wanted a $37 upfront saying that it would be refunded in 10 minutes. I ended up getting ripped off really. Dwayne Johnson was one of the celebrities that was advocating this Opportunity. Hopefully my bank will be able to protect me from the scam. Please don’t trust these people.
19 September 2025
Unprompted review
Reply from Hotmart
Hello ! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We've requested additional information about your request but haven't received your response yet.
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
We remain at your disposal!
False charges
They charged me twice and sent me an email saying my card was declined which is not true. SCAM
18 September 2025
Unprompted review
Reply from Hotmart
Hello Kelton! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We've requested additional information about your request but haven't received your response yet.
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
We remain at your disposal!
By far the worse platform I've ever…
By far the worse platform I've ever used in my 31 years of life. And probably the worse platform I will ever use.
They blocked my money. I can't withdraw it. Reason? Because the platform literally has a server error.
After sending multiple screenshots, the support team has been useless.
It's literally been 2 months. After me sending all my documentation, ID, details, etc.
And they haven't been able to verify my details in 2 months.
This platform is the quickest way to lose your time, patience, money.
Also comissions are super high.
You can use Skool, Kajabi, LearnWorlds, Stan Store.
But please, stay away from this platform
17 September 2025
Unprompted review
Reply from Hotmart
Oi, Ivan! Tudo bem?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We've requested additional information about your request but the email provided is not registered on our website.
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
Hotmart takes the integrity of the community using the Platform very seriously. Therefore, Hotmart may apply any of the measures provided for in Section 10 of these Terms or, if deemed necessary, may even terminate this Agreement immediately, without prior notice.
I reiterate that this action is covered by our Terms of Use: Hotmart may, at its discretion, take preventive measures to investigate possible violations of the Terms or Hotmart's Policies, or if it deems it necessary to protect its own interests or those of third parties.
I suggest reading our Terms of Use, as they outline the reasons that may lead to this block, okay? Click here: https://hotmart.com/en/legal/terms-of-use
We appreciate your understanding.
I remain at your disposal!
Hotmart = SCAMMERS
Hotmart = SCAMMERS. If I could give it "0" stars I would. A video on YouTube with Dwayne Johnson speaking of a job opportunity with YouTube just for reviewing content. I fell for it. DJ was all AI. Clicked the link below (like a idiot) - The sum to pay was suppose to be $20US. In literally 5 seconds they charged me 3 TIMES and ALL DIFFERENT AMOUNTS. AND it had NOTHING to do with work opportunity. It was the SALE of a tool for selling online WHICH I didn´t even receive (and I am NOT selling anything). They DONT EVEN ANSWER EMAILS. I already reported the scam on my PayPal account and YouTube
15 September 2025
Unprompted review
Reply from Hotmart
Hi Marsha! I hope you're doing well!
I’m part of the Hotmart team. I’m here to help you!
All refunds requested within the guarantee period are always covered by Hotmart.
We are the platform that processes payments, but we are not responsible for the products or their configurations.
I successfully requested a refund for your purchases of Creator Lab – Scaling Toolkit, Creator Lab – Story & Structure and Creator Lab – Foundations today.
Your refund will be processed smoothly within 7 days, as per the terms agreed upon at the time of purchase.
You can track your refund request here: https://hotm.art/89LoxXG
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
You can also send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
Let me know if you need anything else!"
We remain at your disposal!
This is a scam site
This is a scam site, avoid at all costs. Someone was able to setup an account under our email address with no email verification required and no 3DS enabled on payment, this is illegal in the EU and I'm unsure how they haven't been shutdown.
16 September 2025
Unprompted review
Reply from Hotmart
Hello Ian! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We are sorry that you had this experience.
We've requested additional information about your request but haven't received your response yet.
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
We remain at your disposal!
This was false and fraudulent…
This was false and fraudulent advertisement. After my transaction they disappeared. I have no order number to claim or refute.
I simply received a reply saying I would be contacted which was to be minutes and it’s now been 8 hours.
14 September 2025
Unprompted review
Reply from Hotmart
Hello John! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We've requested additional information about your request but haven't received your response yet.
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
We remain at your disposal!
Actually there should zero (0) stars…
Actually there should zero (0) stars for this unscrupulous company. HotMart is definitely a scam. Requests for verified fee refunds are not given promised due to the inability to reach support. Contact Us is non-existing because company continuously reroutes to helplines supported by chat bots. There is no viable telephone associated for inquiries, complaints etc. Upon providing personal data MetaPay immediately advises their connection to HotMart by filing personal information (payment method) onto their database. I did not give MetaPay permission to possess this information however I was able to remove said information. As for HotMart it is a scam company that posts erroneous information to trap unsuspecting people to buy into their program. The setup uses so-called influencers who expound their success using HotMart’s ProVersion platform. I agree with other reviewers…a class action suit should be filed against HotMart and companies such as Amazon and Meta (Facebook) who support HotMart’s deceptive practices.
12 September 2025
Unprompted review
Reply from Hotmart
Hello Dorothea, I hope you're doing well.
We request more information so we can identify your purchase and help you.
We are sorry that you had this experience. However, Hotmart is a platform for content creators that hosts and distributes digital products. The Course Producer is responsible for the content, promotion, delivery method, purchase warranty period, and other settings.
All refunds requested within the guarantee period are always covered by Hotmart.
We are the platform that processes payments, but we are not responsible for the products or their configurations.
I successfully requested a refund for your purchase of Pro Version today.
Your refund will be processed smoothly within 7 days, as per the terms agreed upon at the time of purchase.
You can track your refund request here: https://hotm.art/89LoxXG
There are two different ways to request a refund:
- The refund platform:
Our platform makes it easier for you to request a refund for your purchase. This allows you to have more autonomy over your purchases.
To request a refund through our refund channel, follow the instructions:
Access the link https://refund.hotmart.com/
Enter the transaction number of your purchase. You can find this number in the email you received with the product access details (it starts with two letters and a series of numbers, such as HP000000000).
- Requesting a refund by contacting the producer's support team:
Another option for getting your refund is to contact the producer or their support team directly. They will be able to request a refund for your purchase via our platform, and then you will receive a confirmation email for your request.
Please you also can send a message to our Support Team through this link so that we can help: https://help.hotmart.com/en/contact-us
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
Best regards,
Hotmart Team
They scam people
They scam people. Refuse refunds as promised. A class action lawsuit should be filed against them including the so called influencers who use amazons name to get people interested. The BBB has complaints against them too. They charge your account through Launchpad. Amazon does not pay for reviews. The first payment was $23 and once my bank informed me that this was fraudulent site I asked for a refund. Instead the amounts of $29 and $20 were charged through Launchpad.
3 September 2025
Unprompted review
Reply from Hotmart
Hi Camille! I hope you're doing well!
I’m part of the Hotmart team. I’m here to help you!
All refunds requested within the guarantee period are always covered by Hotmart.
We are the platform that processes payments, but we are not responsible for the products or their configurations.
I successfully requested a refund for your purchase of Powerful Version, Visual Edge 2.0 - R, Viral Hooks 1.0 - R today.
Your refund will be processed smoothly within 7 days, as per the terms agreed upon at the time of purchase.
You can track your refund request here: https://hotm.art/89LoxXG
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
Don’t hesitate to reach out if you need anything else : https://help.hotmart.com/en/contact-us
Best regards,
Hotmart Team
Nothing actually is wrong
Nothing actually is wrong, except maybe providing more information when a complaint is being investigated.
I made a complaint against a company, and that company is being investigated for possible fraud… and understanding COMPLETELY it might be a miscommunication on either side…I will definitely update the findings from the investigation.
4 September 2025
Unprompted review
Reply from Hotmart
Hello! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We've requested additional information about your request but haven't received your response yet.
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
We remain at your disposal!
I would give 0 stars
If I coukd give 0 stars, I would. This Youtube/FB site is a TOTAL scam. Not only did it charge TWO times, but also posted the charge as recurring! I did not authorize or intend to purchase courses. This is a bait & switch scam.
8 September 2025
Unprompted review
Reply from Hotmart
Hello Bee! How are you?
I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!
We've requested additional information about your request but haven't received your response yet.
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us
We remain at your disposal!
Scam!!! Waiting for refund!
They were only supposed to charge me 24 dollars one time for the digital download and then after using my PayPal, I was directed to a different page where every time I would press the button to receive my download it would keep charging my PayPal, now I have five multiple transactions from them in different amounts and I'm in the process of filing claims through PayPal. I tried going on their website to get a refund through them but they said my refund won't come for about 30 to 60 days! I do not want to even download anything from them anyways at this point due to the fraudulent transactions they made on my PayPal. Total scam! I will update my review when they actually do give me my refund for all 5 transactions.
Update 9-17-25
All transactions were refunded! Thank you Hotmart! I understand that you are just the payment party for the companies u handle such as the one that tried to scam me through you. Please stop working with those type of companies as they as ruining your reputation.
For other consumers: I also had to go through PayPal to insure that hot mart would refund me quicker than having to wait 30-60 days like they said. Not sure if that had anything to do with them quickly refunding me, including this review that I left might've helped encourage people to advocate for themselves.
5 September 2025
Unprompted review
Reply from Hotmart
Hi Pandora! I hope you're doing well!
My name is Lorena, and I’m part of the Hotmart team. I’m here to help you!
All refunds requested within the guarantee period are always covered by Hotmart.
We are the platform that processes payments, but we are not responsible for the products or
You successfully requested a refund for your purchases in 09/07//2025
Your refund will be processed smoothly within 7 days, as per the terms agreed upon at the time of purchase.
You can track your refund request here: https://hotm.art/89LoxXG
And learn more about refund timelines here: https://help.hotmart.com/en/article/how-to-request-a-refund-for-my-purchase-/360061973392
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
Please you also can send a message to our Support Team through this link so that we can help: https://help.hotmart.com/en/contact-us
Best regards,
Hotmart Team
Showed me blurred fake messages on my…
Showed me blurred fake messages on my boyfriend’s instagram account and charged me $60!!! Such a scam! Do not fall for it they are fake AI generated pics and messages trying to ruin your relationship and steal your money!
7 September 2025
Unprompted review
Reply from Hotmart
Hello Sarah, I hope you're doing well.
We request more information so we can identify your purchase and help you.
We are sorry that you had this experience. However, Hotmart is a platform for content creators that hosts and distributes digital products. The Course Producer is responsible for the content, promotion, delivery method, purchase warranty period, and other settings.
To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).
As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.
Please send a message to our Support Team through this link so that we can help: https://help.hotmart.com/en/contact-us
Best regards,
Hotmart Team
the Hotmark Refund Conundrum
the Hotmark refund conundrum (the -5 star acceleration) when requesting a refund is best dealt with by contacting your bank to advise of the fraud, scam, rip-off, call it how you see it, but report them, the seller that uses this shower will discover the funds they expected will not be paid and you'll be refunded in due course (may take up to 3mths and your card will need to be replaced)...Hotmart appears to be designed not to provide any useful assistance specifically refunds...do not buy from scammers that use Hotmart and always write a Trustpilot review with -5 noted with your 1 star content...
Finally ignore Hotmart fake tears of please explain your issue we're trying to understand how we can help rubbish...all they are attempting to do is subvert the review process so that negative unfavourable reviews are "taken offline"
7 September 2025
Unprompted review
Reply from Hotmart
Hello Noosa, I hope you're doing well.
We request more information so we can identify your purchase and help you.
We are sorry that you had this experience. However, Hotmart is a platform for content creators that hosts and distributes digital products. The Course Producer is responsible for the content, promotion, delivery method, purchase warranty period, and other settings.
There are two different ways to request a refund:
- The refund platform:
Our platform makes it easier for you to request a refund for your purchase. This allows you to have more autonomy over your purchases.
To request a refund through our refund channel, follow the instructions:
Access the link https://refund.hotmart.com/
Enter the transaction number of your purchase. You can find this number in the email you received with the product access details (it starts with two letters and a series of numbers, such as HP000000000).
- Requesting a refund by contacting the producer's support team:
Another option for getting your refund is to contact the producer or their support team directly. They will be able to request a refund for your purchase via our platform, and then you will receive a confirmation email for your request.
Please you also can send a message to our Support Team through this link so that we can help: https://help.hotmart.com/en/contact-us
Best regards,
Hotmart Team
Every time I've dealt with these people…
Every time I've dealt with these people it always ends up I can't get my refund. They threatened if I tried any other way than through their sight asking for a refund they're going to find me $2,000. So I'm trying to avoid that but I'm not having very good luck I haven't contacted him at yet but I'm sure it'll be the same crap that I always get every time I contact him. All I want is my 10 or 11 bucks back. If that breaks and that tells you something
2 September 2025
Unprompted review
Reply from Hotmart
Hello Constance, I hope you're doing well.
We request more information so we can identify your purchase and help you.
We are sorry that you had this experience. However, Hotmart is a platform for content creators that hosts and distributes digital products. The Course Producer is responsible for the content, promotion, delivery method, purchase warranty period, and other settings.
Please send a message to our Support Team through this link so that we can help: https://help.hotmart.com/en/contact-us
Best regards,
Hotmart Team
This is a scam and I want a refund
This is a scam and I want a refund
Customer service doesn't respond.
4 September 2025
Unprompted review
Total SCAM
Total SCAM.
I never subscribed to any of their services, but my card got debited.
5 September 2025
Unprompted review
Reply from Hotmart
Hello Nicola, I hope you're doing well.
We are sorry that you had this experience. However, Hotmart is a platform for content creators that hosts and distributes digital products. The Course Producer is responsible for the content, promotion, delivery method, purchase warranty period, and other settings.
The ID ING subscription was successfully canceled on 05/09/2025, and no further renewals will be generated after this date.
Whenever you need to, you can cancel your subscription by accessing the following article:
https://help.hotmart.com/en/article/115002183968/how-to-cancel-my-subscription-
Please note that canceling a subscription is different from requesting a refund for already paid fees. Canceling the subscription does not imply a refund of amounts already paid or the cancellation of future installments; it only prevents new renewals from being charged.
Please you also can send a message to our Support Team through this link so that we can help: https://help.hotmart.com/en/contact-us
Best regards,
Hotmart Team
The video was a complete lie
The video was a complete lie, it isn't reviews for amazon as stated. It is just a list of possible ways to generate income from a Portuguese website.
17 August 2025
Unprompted review
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