Hot Tub Hire Wakefield Reviews 

93
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I emailed company. Completed online enquiry, rang and left a voicemail, called again and no phone pick up. This happened over nearly a week. Only response I received was automatic email saying I wo... See more

Rated 1 out of 5 stars

Be very careful of height restrictions. They stared width but not height so when it came to be delivered we couldn't fit the hot tub in. I called to discuss getting my deposit back as it isn't stated... See more

Company replied

Rated 5 out of 5 stars

Loved this HOT TUB, It fit 7 adults easily, the service was excellent and the staff were friendly and helpful. It cost around an extra £5 a day in electric to first get it up to temperature, around... See more

Rated 5 out of 5 stars

I hired the Orbis hot tub as a surprise for my daughters. The whole experience was amazing! We enjoyed it so much I am definitely going to hire again.The service was brilliant, Mark & Sarah were so fr... See more

Company replied

Company details

  1. Hot Tub Shop

Written by the company

Hot Tub Hire Wakefield offers premium 5- and 7-person hot tubs for short-term hire. With over 10 years’ experience, we’re known for excellent products and service. Our affordable packages suit all kinds of events, from birthdays and anniversaries to weddings and corporate occasions. Enjoy a relaxing hot tub experience at home or celebrate your special event with us.


Contact info

3.2

Average

TrustScore 3 out of 5

93 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(93)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Surprise for the girls!

I hired the Orbis hot tub as a surprise for my daughters. The whole experience was amazing! We enjoyed it so much I am definitely going to hire again.The service was brilliant, Mark & Sarah were so friendly & helpful, everything was straightforward, easy instructions to follow, Awesome way to chill out! Thank you for making this such a great experience for us. I will recommend these guys to all my friends & family

23 September 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

It was so pleasing to read your feedback Paula, thanks for taking the time to leave such a kind review.

Rated 5 out of 5 stars

Birthday surprise

The hot tub was a birthday present for myself and my son . It has been a great success as my son and even my reluctant husband found the tub and bubbling jet stream with the lighting at night very relaxing and enjoyable . We even sat in at 1.30 am after a last night of the proms concert at castle Howard where we got a bit chilled so finished off a great night with a glass of bubbly in the fantastic hot tub .
The customer service is excellent and I recommend the company . We certainly will consider another future hot tub experience .

11 September 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

Hi Gaby, it's lovely to hear you had a great experience and enjoyed the hot tub. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Great communication,very professional and nothing was too much trouble. Great price and we didn't want to give the hot tub back 🤣
Thank you so much. We would highly recommend to everyone.

11 September 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

Hi Robert, it's great to hear you enjoyed the hot tub and service. We really appreciate the time taken to leave a review of your experience with us.

Rated 5 out of 5 stars

We loved our hot tub experience and …

We loved our hot tub experience and price! The guys were so helpful, quick to respond and reassuring. We hadn't hired a hot tub before now and I was made to feel that everything would be a breeze and it was! I have every confidence in their service, care and equipment, which was very impressive. I can't wait for another celebration as I would definitely hire your hot tub again it gave the party a real focus for both the young and not so young! Thank you.

4 August 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

Hi Amanda, thanks for leaving your feedback. It's very pleasing to hear that we did a good job of making everything run smooth, that's what we aim for. Thanks again.

Rated 5 out of 5 stars

Birthday party booking

Amazing from the start of the booking, couldn't have been anymore helpful. We will definitely use them again!

2 August 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

Thanks for your feedback on our service. It's pleasing to know you had a great experience.

Rated 5 out of 5 stars

Great experience

Great experience - really helpful. Can't recommend highly enough!. looking forward to our next hot tub hire!

2 August 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

Thanks JB, it's much appreciated.

Rated 5 out of 5 stars

Great service with a smile including …

Great service with a smile including delivery, collection and a session on how to look after the hot tub for the time we had it, a fab product and a top treat. Pricing competitive and good value. Will definitely return to this company and recommend to all.

2 August 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

Thanks for taking the time to leave your feedback, Cathy. It's pleasing to see that you enjoyed our hot tubs and service. All the best.

Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service. Now used twice. Wouldn't hesitate to recommend

1 August 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

Hi Jane, many thanks for taking the time to leave us your feedback. All the best.

Rated 5 out of 5 stars

Excellent service!

Super friendly, efficient service and a great experience! I've been recommending to all my friends and would definitely hire from these guys again!

1 August 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

Thanks for taking the time to leave us a review, Gemma. It's greatly appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service. Looking forward to the next time.

1 August 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

Cheers Paul, all the best.

Rated 5 out of 5 stars

Fantastic company, friendly, nothing too much trouble

Fantastic. Ordered for my daughters 12th birthday. Everyone had a super time. Set up and aftercare was outstanding. Well worth the money. Would highly recommend this to anyone. My friend booked one for her boys birthday, after seeing how much fun it was for all the family, they loved it too.

1 August 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

Thank you Sharon for sharing your views on Hot Tub Hire Wakefield. It's very pleasing to hear how much you enjoyed the hot tub and our service. All the best.

Rated 5 out of 5 stars

50th Birthday treat

Amazing hot tub and excellent service. Would recommend and will use again.

1 August 2017
Unprompted review
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Reply from Hot Tub Hire Wakefield

So pleased you enjoyed the hot tub and our service. Thanks for taking the time to share your experience of us Julia, it's greatly appreciated.

Rated 5 out of 5 stars

Did exactly what I required and what …

Did exactly what I required and what they said they would do. No hesitation in recommending them at all.

1 August 2017
Unprompted review
Hot Tub Hire Wakefield logo

Reply from Hot Tub Hire Wakefield

Thanks for taking the time to review our business, it's pleasing to hear that we met your expectations. All the best.

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