Hot Tub Liverpool Reviews 

172
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Mike came out to look at our faulty tub and diagnosed a failed pump. We were given a very reasonable quote to replace the pump , the price was to supply and fit, so we knew exactly what the cost woul... See more

Rated 5 out of 5 stars

Had our hot tub recently installed. Excellent customer service from Claire, Dan, and Mike. Nothing too much trouble. Reliant, efficient service from start to finish. Courteous and knowledgeable. Full... See more

Company replied

Rated 5 out of 5 stars

Mike & mate “sorry, can’t remember your name🙄” recently relocated our hot tub to the next door property! Although it wasn’t one of their biggest relocation jobs, it was apparently one of the heavie... See more

Company replied

Rated 5 out of 5 stars

Don't usually leave reviews but we've been so pleased with the purchase of our hot tub from Liverpool Hot Tubs that we thought we share a quick review. From the initial contact, pricing, sales support... See more

Company replied

Company details

  1. Hot Tub Shop

Written by the company

Hot Tub Liverpool is a leading supplier of hot tubs and swim spas covering Merseyside, Cheshire, and North Wales. With over 17 years in the wellness industry, you can rest assured that Hot Tub Liverpool not only provides premium quality hot tubs but also exceptional after-service. We are extremly proud to be a Jacuzzi partner who not only created the hot tub but also produce some of the best quality Jacuzzis in the world. Come and see us at our Liverpool city centre showroom and start your hot tub journey today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(172)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality!

Had our tub delivered last week!
The team were great!
From choosing the correct tub for our needs, the great price and the installation was all first class!
Could nt rate them high enough!

13 December 2024
Unprompted review
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thanks for the great review

Rated 5 out of 5 stars

Excellent service

Excellent service. Very professional turned up on time nice people to deal with. Will definitely use them again.

20 November 2024
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thanks for the great review Taryna

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service , guys were great moved our hot tub with fantastic care. Took a massive pressure out of our house move 👍A+ service highly recommend

24 October 2024
Unprompted review
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thanks for the great review

Rated 5 out of 5 stars

Great response and prompt service when…

Great response and prompt service when contacted.Very happy I purcgased my fantastic hot tub from them 2 yrs ago . Always very helpfull ,I would highly recommend 💯%

2 October 2024
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thanks for the great review

Rated 5 out of 5 stars

Hot Tub shut down

Great communication.
Arrived on time, completed the work to a great standard, as always.

27 September 2024
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thanks for the great review

Rated 5 out of 5 stars

Would definitely use Liverpool Hot Tubs again

Don't usually leave reviews but we've been so pleased with the purchase of our hot tub from Liverpool Hot Tubs that we thought we share a quick review. From the initial contact, pricing, sales support through to purchase and then after sales has been great. Delivery was spot on, installation even though it had to come through our neighbours was smooth and painless, the guys did a cracking job. As things stand we can't fault anything and hopefully we get many year of pleasure from the tub. We are happy we've supported a local business and hope anyone reading this does the same.

23 August 2024
Unprompted review
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thank you for the great review

Rated 5 out of 5 stars

Excellent service and support

Excellent service and support, from choosing the right Hot Tub for our needs and wants at the showroom with Claire to instillation, set up and demonstration at home with Mike and Dan. Would highly recommend Hot Tub Liverpool as they also supply after sales support like no other.

16 July 2024
Unprompted review
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thank you for the great review

Rated 5 out of 5 stars

Timber Framework Repairs and Full MOT of Hot Tub

Mike, the appointed joinery specialist and the rest of the team did an amazing job in replacing all of the damaged / rotted timbers at the bottom and full perimeter of the hot tub itself as well as the full replacement of the existing / worn J225 lid with a new procast cover lid. Upon completion, Mike did a full MOT of the hot tub as it hadn't been used for nearly 12 months and replaced the jacuzzi clear-ray bulbs, flushed out the entire system and completely brought the hot tub back to life. All this was completed in very challenging weather conditions (heavy and persistent rain and wind) and all of the garden / decking was cleaned on completion with the old worn cover lid also being taken away and discarded for us. Hot Tub Liverpool are very highly recommended when it comes to repair and refurbishment works and I will endeavour to use them again in the future.

4 September 2024
Unprompted review
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thank you for the great review

Rated 5 out of 5 stars

Couldn’t be happier !

I’ve just had my new hot tub installed today 08/08/2024 and couldn’t be happier. A very professional service from walking in to the showroom and being helped by Dan to pick the hot tub best suited to my needs to the installation were I met Mike and both Mike and Dan carried out the works. Both genuinely nice friendly guys who do fantastic work. I couldn’t recommend hot tub Liverpool enough. Cheers

8 August 2024
Unprompted review
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thank you for the great review

Rated 5 out of 5 stars

Hot Tub Heaven

After visiting a couple of other Hot Tub sales sites, we visited Mike on a Bank Holiday Monday on a whim. Greeting was friendly but not overbearing and left us to browse. Came over and answered all questions honestly and with the range of slightly rectangular tubs which is what we needed, paid a deposit on the spot.

Delivery was coordinated for the exact time I had finished the hardcore base,, set up completely explained along with aftercare. Professional installation.

I had upgraded to WiFi and Bluetooth, there was slight issue with the WiFi but had been resolved.

Delighted with the Hot Tub and service from Mike and Dan, along with communication from Claire in the office.

Thanks guys, highly recommend

24 July 2024
Unprompted review
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thanks for the great review Paul

Rated 5 out of 5 stars

Excellent all round

From popping into the showroom and meeting Mike, all the way till the hot tub was delivered, installed and beyond has been excellent. Thank you to Mike and the team.

5 July 2024
Unprompted review
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thanks for the great review Amy

Rated 5 out of 5 stars

Utilised hot tub Liverpool today

Utilised hot tub Liverpool today, great service with really comprehensive communications. The team arrived on time as planned and relocated a hot tub to my premises. Once in location they gave me great advice on the use of the tub along with the chemicals required. I will not hesitate to use this company in the future and would recommend to everyone.

17 June 2024
Unprompted review
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thanks for the great review Jonathan

Rated 5 out of 5 stars

Happy to recommend Hot Tub Liverpool

We are very happy with the service provided by the staff from Hot Tub Liverpool. The process was friendly, informative, the delivery and installation of our Oasis RX 562 Heatwave Hot Tub, including the external INHEAT Heat pump was done efficiently and to a high standard.

30 May 2024
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thanks for the great review John

Rated 5 out of 5 stars

Sales process Hot tub experience

Just had my new Hot tub installed today by Mike. Thank you so much, really happy with our new purchase and the sales process as a whole. Would highly recommend Hot Tub Liverpool for their seamless sales experience and thorough installation demonstration. Laura & Sean x

30 April 2024
Unprompted review
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thanks for the great review Laura

Rated 5 out of 5 stars

Top marks for everyone over at Hot Tub Liverpool

Top marks for Mike and Dan for their very professional work. I was looking for a reliable company to move my hot tub from one end of the garden to the Summer House.

Claire in the office was very helpful and got back to me straight away and both Mike and Dan were brilliant.

Thankyou everyone at Tot Tub Liverpool I will definitely be using you again soon for servicing etc.

Darren

23 April 2024
Unprompted review
Hot Tub Liverpool logo

Reply from Hot Tub Liverpool

Thanks for the great review Darren

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look