House of Computers Reviews 134

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and expertise, often highlighting their ability to guide through complex choices and provide excellent advice. The service provided is frequently described as amazing, efficient, and professional, with many appreciating the quick repairs and smooth overall experience. People are also very satisfied with the product quality, noting items are reliable, well-priced, and exactly as advertised, with a good selection of options. Customer service stands out as exceptional, with reviewers commending the kind, patient, and attentive approach, ensuring customers find exactly what they need. Additionally, many find the pricing to be great and reasonable, often securing good deals on their purchases. However, some customers mentioned dissatisfaction with the pricing of PC builds and parts, finding them significantly more expensive than alternative retailers.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, professional, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting helpful and polite staff who... See more

Product

Customers consistently note positive experiences with product quality, finding items reliable, well-priced,... See more

Customer service

Consumers consistently report positive experiences with customer service, often describing it as amazing,... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices very reasonable and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my Dell desktop motherboard died I needed a replacement. I found House of Computers via Google search and discussed my requirements with Haris who was happy to send me several quotations to build... See more

Rated 5 out of 5 stars

I bought a BattleBox PC from House Of Computers recently, i have had repairs from them in prior times, but as it was my first time buying a PC they smoothly guided me through a tailored menu of Comput... See more

Rated 5 out of 5 stars

We had an excellent experience at House of Computers. My 11-year old son was given a warm welcome by Haris, and he generously shared his time and expertise to understand the PC build we had in mind. W... See more

Rated 5 out of 5 stars

I was required to log into a system that is fairly antiquated. The latest version of Windows that could be used was Windows 10. I called House of Computers, and they assured me that they could satis... See more


Company details

  1. Computer Shop
  2. Mobile Phone Shop
  3. Computer repair service
  4. Mobile phone repair shop
  5. Home audio shop

Written by the company

House of Computers is one of London’s leading independent retailers of computers, electronics, headphones, storage devices and more. We stock hundreds of products including laptops, tablets, and headphones from the biggest names on the high street at highly competitive prices. With loads of products to choose from, you are sure to find that essential something you have been looking for. From computers designed for students to state of the art gaming laptops, we have everything for the gadget enthusiast.


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

‼️Cheap and rubbish service‼️

Don’t be fooled by the store. The manager is rude. Cheap rubbish job and ripping off the prices. A week ago I left the iPhone for back screen repair but when I collected the cable charger was broken and that has nothing to do with phone battery, also the App Store mysteriously disappeared from the home screen. I asked for compensation also I asked few more stores about the same issue and all answers me that nothing to do with the battery everyone was saying that the House of computer damaged your iPhone. They didn’t offer any compensation, didn’t even listen my concerns as a customer didn’t let me talk or explain also also was shouting on me repeatedly said to replace the battery but with extra charge cost on top of everything was already damaged.
After this experience I don’t trust to leave my iPhone with the House of Computers and
I Would not want to deal with this individual again. 👎👎👎👎👎👎
Customer always right!!!!

4 May 2025
Unprompted review
House of Computers logo

Reply from House of Computers

We take all feedback seriously, but we must firmly refute the false accusations made in this review. Your iPhone 11 was brought to us for a back glass repair, which was completed successfully and at a discounted rate as a gesture of goodwill. At the time of collection, you confirmed the repair was complete.

When you later returned with complaints of battery and software issues—both unrelated to the back glass repair—we offered to help by replacing the battery and correcting the software settings. You declined this offer.

We categorically deny any claim of parts being stolen from your device. This is a serious and unfounded accusation with no basis in fact. We have strict protocols for all repairs, and all customer devices are handled with the utmost care and integrity.

Defamatory statements such as these are not only false but also harmful. We reserve the right to protect our reputation against baseless accusations and will take appropriate action if this continues.

Should you wish to resolve your battery and software issues, we remain available to help at a fair price.

Rated 5 out of 5 stars

Exceptional quality of service!

I went to House of Computers to get some advice for building my very first gaming PC and I cannot emphasise enough how happy I am that I found them! Their customer service is incredible, one of their team members Haris helped me every step of the way and gave me loads of time, advice and attention to make sure my device would have everything I wanted at the best price, whilst also advising me on the best tech in the industry and how to properly maintain my machine. He was amazingly attentive and clearly highly experienced, and putting my trust in his expert knowledge of computers paid off massively as he and his team were able to build my an absolutely fantastic PC that I could not be more happy with (at a great price too!) If you want a streamlined, highly professional and personalised gaming PC experience, I strongly recommend this business based off my own personal experience.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb shop - outstanding service

I bought a desktop computer at House of Computers. They were incredibly kind spending lots of time helping me to set it up and to transfer data to it from my old computer. Helpful, friendly, knowledgeable and efficient. Highly recommended.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, impeccable and kind.

I had an issue with my pc where it wouldn't post or boot up. The gentleman in the store were absolutely patient, explained clearly the issue and helped out fully in getting the pc back.

They by all accounts are the absolute best PC shop you can ever come across. If any time you need anything repaired or any parts bought this is the best store you can go to.

Absolutely I will be continuing coming to their store for future pc projects and recommending to anyone.

22 December 2024
Unprompted review
Rated 5 out of 5 stars

Custom Gaming Pc

I bought my stunning looking gaming PC, the Battlebox Pro, from them. It has amazing specs for gaming, and their team is professional at recommending components for my gaming rig

13 December 2024
Unprompted review
Rated 5 out of 5 stars

I never review but my experience with…

I never review but my experience with House of computers team was really good .

I bought gaming pc eclipse from them . I love it, the specs are amazing and run every game smoothly . they provided support if I have any issue with the pc. thumbs up . will buy gaming monitor soon

1 December 2024
Unprompted review
Rated 5 out of 5 stars

I want to add my positive review

I want to add my positive review of House of Computers.
I ordered a PSU online but when I paid it changed the delivery option to Collect from the store. I House of Computers and was told that the PSU was actually out of stock. I was of course disappointed, but they came back a bit later to say they had got the PSU and were able to deliver it once I paid the delivery charge (which I was happy to do). I was worried that they were not serious but I got the PSU via post without any problem.
Excellent communication, answered emails even very late in the night (11pm).
Thank you for your service!

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Over the past few days I've been back…

Over the past few days I've been back and forth to this shop. I first purchased a motherboard, cpu and ram. Got all the kit home to find that my build wasn't powering on. I first thought it was the motherboard as it was lighting up, but when pressing the power button, nothing would happen. I took my purchases back to this store and as previously experienced, the guys were extremely helpful. The motherboard came on straight away when they tested it. Came back home to do more testing to find that it still wasn't switching on. Purchased a new psu from here as I had an feeling that this was the cause. Was.so deflated from all of the effort I put into the build, but the guys at House of Computers are so lovely and helpful. Got home and plugged in the new psu and finally "a presto" we have a post. Thanks again the guys at House of Computers. I will be shopping with you guys from now on.

27 October 2024
Unprompted review
Rated 5 out of 5 stars

Great

Omg everything is average price and good like i bought a gaming pc its so good id say the best computer website i ever bought from

9 October 2024
Unprompted review
Rated 5 out of 5 stars

This is the best computer store that I visited

This is the best computer place that I have visited. The staff were extremely friendly, understanding and helpful. At first I didn't expect to actually buy anything, however their products are amazing, I bought a laptop which is perfect for my university course starting in October. It will help me a lot given it's perfect quality.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Very knowledgeable when it comes to putting together a system that is both cost effective and fast. Turn-around time was amazing.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Friendly Staff

They built an amazing, powerful machine for me at a reasonable price compared to other places, and their staff is very friendly.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

The guys in this store are epic!

The guys in this store are epic!
My lap top died - key data retrieved & helped me save data to an external hard drive - a maz ing - super grateful and couldn’t more highly recommend-thank you SO much
-NHS worker

11 May 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a white Custom PC…

I recently purchased a white Custom PC Desktop from their store, and the entire experience was exceptionally smooth. From browsing to checkout, everything went seamlessly, and I'm thrilled with how well my PC is performing. Their team deserves special commendation for their amazing support and assistance throughout the process. Without a doubt, I'll be returning to them for any future computer needs. Highly recommended

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Feel really safe in their hands.

This is the second time I've been saved by House of Computers. They are very straight forward, tell you like it is and then sort you out. First my computer screen smashed, and it was brand new, no fuss, good price... sorted. This time my trusted phone not charging, simple fix saved me from having to buy another phone.
I will always come here, really feel safe in their hands.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

House of Computers are excellent & I cannot thank them enough

House of Computers are excellent! I highly recommend them. They helped me enormously with a software issue today - taking the time to methodically go through everything with me. I was there for hours and honestly I cannot thank them enough! computer glitches are stressful especially when you're not very tech minded but HOC totally sorted everything and were very patient and friendly. The products in the shop are top notch and I have now bought 3 second hand mac laptops here over the years. They are excellent and this is the only place I now go for my tech, computer and camera needs. Thank you guys I am very grateful for your assistance and dedication. Nicola White

1 October 2023
Unprompted review

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