House of Computers Reviews 134

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and expertise, often highlighting their ability to guide through complex choices and provide excellent advice. The service provided is frequently described as amazing, efficient, and professional, with many appreciating the quick repairs and smooth overall experience. People are also very satisfied with the product quality, noting items are reliable, well-priced, and exactly as advertised, with a good selection of options. Customer service stands out as exceptional, with reviewers commending the kind, patient, and attentive approach, ensuring customers find exactly what they need. Additionally, many find the pricing to be great and reasonable, often securing good deals on their purchases. However, some customers mentioned dissatisfaction with the pricing of PC builds and parts, finding them significantly more expensive than alternative retailers.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, professional, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting helpful and polite staff who... See more

Product

Customers consistently note positive experiences with product quality, finding items reliable, well-priced,... See more

Customer service

Consumers consistently report positive experiences with customer service, often describing it as amazing,... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices very reasonable and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my Dell desktop motherboard died I needed a replacement. I found House of Computers via Google search and discussed my requirements with Haris who was happy to send me several quotations to build... See more

Rated 5 out of 5 stars

I bought a BattleBox PC from House Of Computers recently, i have had repairs from them in prior times, but as it was my first time buying a PC they smoothly guided me through a tailored menu of Comput... See more

Rated 5 out of 5 stars

We had an excellent experience at House of Computers. My 11-year old son was given a warm welcome by Haris, and he generously shared his time and expertise to understand the PC build we had in mind. W... See more

Rated 5 out of 5 stars

I was required to log into a system that is fairly antiquated. The latest version of Windows that could be used was Windows 10. I called House of Computers, and they assured me that they could satis... See more


Company details

  1. Computer Shop
  2. Mobile Phone Shop
  3. Computer repair service
  4. Mobile phone repair shop
  5. Home audio shop

Written by the company

House of Computers is one of London’s leading independent retailers of computers, electronics, headphones, storage devices and more. We stock hundreds of products including laptops, tablets, and headphones from the biggest names on the high street at highly competitive prices. With loads of products to choose from, you are sure to find that essential something you have been looking for. From computers designed for students to state of the art gaming laptops, we have everything for the gadget enthusiast.


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I needed a laptop ASAP

I needed a laptop ASAP, they were very kind and helpful to find me the perfect one in a reasonable price. They are experts, can offer anyone their the best for their specific needs. Highly recommend them to everyone! :)

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Effective, friendly, patient etc... to this…

I took my old slow computer to this shop on Tottenham Ct Rd London, which was recommended to me. They knew what to do. Changed the part. I have less storage but it s better than buying a new computer for me. All the staff are super friendly. They helped me find my bearings again on the computer, very patiently, and even cleaned it for free. I asked questions about 2nd hand phones, and unlike staff in most phone shops, they don t mind explaining stuff to a slow minded IT person like me. I will send my friends there and visit them when my phone dies.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Thank you for the great service

Thank you for the great service. Not only did you sort out my laptop this evening. You went pass 7.00pm, I really appreciated this. You made sure everything was working perfectly before I left.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Great expertise and outstanding service

Haris and his team provide outstanding service. I described what I need my Laptop to do for business and video editing and they came up with a suitable spec. Advised on a configuration that would provide maximum savings and but still do the job. Because timing was important they configured the system for me while I waited, there-and-then! Absolutely amazing. They are now my defacto provider for all things technological. Never going back to those superstores where staff are unable or unwilling to help.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

A nice data recovery service!!

A nice data recovery service!!

My laptop dead (cannot turn on). I come here for the data backup and they served me immediately. Four equally amazing points:
1. prompt service
2. data safe guarantee
3. expertise and high quality recovery
4. really nice attitude

15 July 2022
Unprompted review
Rated 5 out of 5 stars

Extremely professional

Extremely professional, helpful and always with a smile, I can't recommend them enough, whatever you need to be fixed, built or buy this guys are the ones to go to

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Sean was exceptional

Sean was exceptional. Super attentive and knowledgeable. He helped me to replace a case for my gaming rig. Fair price, fast service, and great communication. Highly recommended.

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service, friendly and reliable

So I went onto Google and looked for 'best computer suppliers in London' and the nearest shop was HoC.

I popped in, talked to the very affable Sean; gave my requirements for a fast high-end process PC.
Within a week it was built and I am actually posting this review using it.
It's a fantastic build - quiet as a mouse and rocket-fast.
I heartily recommend HoC for all your computer needs.

4 May 2022
Unprompted review
House of Computers logo

Reply from House of Computers

Thank you Quinton for your kind review, and enjoy your new PC. We'll certainly pass on your kind words to Sean. We look forward to assisting you in the future.

Rated 5 out of 5 stars

Data Heroes, fantastic place!

These guys know what they are doing. Honestly so happy that I stumbled upon them on my way back to work. They explained the situation wrong with my laptop and how it would cost more to repair it and suggested a better solution. They saved my data, was to the point on what’s best to do. I am gratefully happy and will def be a returning customer in the future. Their repair guy knows a lot and is extremely helpful. Thank you again!! The sales team were also great, very informative, friendly and reliable.

23 April 2022
Unprompted review
House of Computers logo

Reply from House of Computers

Thank you Argiel for your kind review! We look forward to assisting you in the future.

Rated 5 out of 5 stars

This is my first buy from House of…

This is my first buy from House of Computers, and I'm quite pleased with the entire transaction. The monitor was delivered on time, even before the anticipated date, and everything worked properly.

31 March 2022
House of Computers logo

Reply from House of Computers

Thank you Ann for your kind review, and enjoy your new monitor! We look forward to assisting you in the future.

Rated 1 out of 5 stars

at the moment I am trying to resolve a…

at the moment I am trying to resolve a issue with them please keep an eye for the full history and resolution

28 March 2022
House of Computers logo

Reply from House of Computers

Dear Customer,
We are extremely committed to solving this issue.
Let’s discuss more details via email.
We hope to maintain our further long-term cooperation.
Please report your problem at enquiries@houseofcomputers.co.uk and we will find a solution to this situation.

Sincerely,
House of Computers

Rated 5 out of 5 stars

Excellent product

Excellent product, as well as a timely and reasonably priced.
I'm waiting for the provided cable to be replaced as it wasn't working. Everything else is how it should be.

21 March 2022
House of Computers logo

Reply from House of Computers

Thank you Logan for your kind review! We look forward to assisting you in the future.

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