Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing bac... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The item was exactly as described. Communication via web chat was very quick and helpful. Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was comin... See more
Company replied
Good communication. Terrible shipping tracking. The app makes you ship and does not share your package
Company replied
I received the wrong item but I want to thank customer support for their help with returning the item. I really appreciate how smoothly everything was handled. The service was excellent, and I’m... See more
4.4
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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Purchase was straight forward
Purchase was straight forward. The item is scheduled to be shipped in abt 2 months time - when it gets back in stock. Happy to leave a review then.
13 April 2026
The good quality and quick delivery !
12 April 2026
Fantastic service responsive eager to…
Fantastic service responsive eager to assist and competitive price match
Organised transport and item arrived promptly
Thankyou highly recommended
10 April 2026
Unprompted review
Amazing range of plant pots and service!
I have ordered a few times from House of Isabella. The delivery tracking system works (!). One time a pot was broken, it was replaced immediately, without question. They have a great system for notifying breakages etc just upload photos. The response was polite, helpful and efficient.
17 April 2026
Unprompted review
Very helpful. After purchase support
Very supportive staff and helpful love chat feature
13 April 2026
Great experience
Great service, price and beautiful Seville rattan seating. Very happy.
30 March 2026
Lovely item but…
The item was exactly as described. Communication via web chat was very quick and helpful.
Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was coming off and the box was partially open.
I’m just glad the product was not damaged.
30 March 2026
Reply from House of Isabella
Hi Esta,
Thank you so much for your feedback, we truly appreciate you taking the time to share your experience.
We are delighted to hear that you are happy with the product and that our team was able to assist you promptly.
However, we are very sorry to hear about the condition of the packaging upon delivery. This is certainly not the standard we aim to provide. Please rest assured that your feedback has been raised with our courier partner so this can be addressed and improved moving forward.
We’re very glad to know the item arrived safely without damage, but we completely understand your concern and appreciate you bringing this to our attention.
If there is anything further we can assist you with, please don’t hesitate to reach out.
Great experience and fantastic faux flowers
Great company and wow what fabulous faux flowers… they look real! Pleasant experience from beginning to end, ease of purchase, fast delivery, packed well and display amazingly. Will definitely use this company again.
31 March 2026
Unprompted review
Jenny B demonstrated great customer…
Jenny B demonstrated great customer service. This was demonstrated through availability in communication and responsiveness.
Jenny was great with assisting me in finding the right product for our home .
Jenny showed great patience and willingness to answer a multitude of questions regarding House of Isabella online products .
She happily replied to our questions that regarding product comparison that primarily centred around specific suitability to our home styling and dimension requirements. Jenny B persevered until the optimal product was selected and purchased.
The end result was a successful House of Isabella furniture purchase that best suits our home specifications , but also within our budget.
Very grateful .
1 April 2026
Unprompted review
Terrible
Terrible! Ordered and paid for only to get an email that they were out of stock 2 weeks later.
8 March 2026
Reply from House of Isabella
Hi Lauren,
We’re really sorry for your experience and completely understand how frustrating this must have been.
There was an unexpected delay from our supplier in confirming stock, and unfortunately, when our inventory was checked, the item was found to be damaged and not suitable to send out. We sincerely apologise for the delay in communicating this to you.
On the other hand, your order has been fully refunded, and you should see the funds returned shortly depending on your bank’s processing time.
We truly appreciate your patience and are very sorry for the inconvenience caused. If there’s anything else we can assist you with, please don’t hesitate to reach out.
OMG I love this place
OMG I love this place! I bought a stunning lamp here not too long ago and now I have a beautiful side table for it to sit on in my lounge. It was out of stock when I went to buy it and I chatted through the live chat to check when it would be back and I was contacted the next day advising the WALKER SIDE TABLE – LARGE GOLD was available! So stoked! Highly recommend House of Isabella, I’ll definitely be back!
11 March 2026
Unprompted review
Reply from House of Isabella
Hi Farnoush,
Thank you for your review. We sincerely apologize for any inconvenience caused.
We would like to let you know that we have responded to all the emails you have sent. Regarding your return request, we also replied and provided the return instructions. However, we have not received any returned item from you yet.
Could you please let us know what issue you are referring to with the concern mentioned above? We would really appreciate more details so we can properly assist you.
As a small business, we truly value our customers and always do our best to provide prompt support and resolve any concerns as quickly as possible.
Attentive service
5 March 2026
I love the coffee table
I love the coffee table , but the one month delay to deliver was not what I expected.
9 February 2026
Delivery x time was amazing
Delivery x time was amazing. The Rubber plant looks amazing but I reserve the report on the other deliveries
6 February 2026
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