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House of Worktops Reviews 4,809

•
TrustScore 5 out of 5

4.8

Kitchen supply shop
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Review summary

Created with AI, based on recent reviews

Considering 877 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like worktops look great and meet high standards, often exceeding expectations. The delivery service is consistently highlighted as fast, efficient, and well-communicated, with many appreciating the ability to track their orders and the helpfulness of the delivery staff. The ordering process, including the use of online tools and sample requests, is described as straightforward and easy to navigate, making the overall experience pleasant. Reviewers also commend the staff for being very helpful, knowledgeable, and providing excellent communication throughout the entire process. However, some customers also noted issues with product quality not matching samples, receiving items that were undersized, or having defects like dents and marks. A few other people also felt that the product received was significantly below expectations, leading to dissatisfaction with the actual dimensions and grade of the material. Additionally, some experienced problems with delivery, including delays, missed deliveries, or issues with the delivery personnel's conduct.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from... See more

Rated 5 out of 5 stars

Needed work surface and splash back for two bathrooms. Found a suitable colour after visiting the showroom. Everybody really helpful. Ordered specific cuts and edging . All done exactly as needed and... See more

Rated 5 out of 5 stars

Can't thank H.O.W enough. Placed my order with diagram, and the ongoing communication was first class. My order was delivered exactly as stated, with great drivers who were extremely helpful. The work... See more

Rated 5 out of 5 stars

We are looking for new worktops as we changing the layout of our utility room. After doing some research on worktops and find out more about compact laminate we were keen to get some samples. I... See more

Company details

  1. Kitchen supply shop
  2. Kitchen Furniture Shop

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

After trying lots of face to face…

After trying lots of face to face retail shops for a worktop where there was no choice and no-one in all the stores wanted to help, we found House of Worktops online! Lots of choice and able to order in the size we wanted. Quality fab, delivery great. Very happy!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

have yet to order from here but am…

have yet to order from here but am definitely going to. just waiting upon my joiner. so far service has been excellent. three more than substantial samples for £5 with free P&P. sometimes it’s the little things that make you want to use smaller companies. look forward to placing my order

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Maithilee appeared to be an AI

Maithilee appeared to be an AI but assured me they were human. They took a very long time. Answers appeared to be generic rather than specific.

17 May 2026
Unprompted review
House of Worktops logo

Reply from House of Worktops

Hi Claire, thank you for bringing this to our attention. I can confirm that Maithilee is indeed a real member of our team!

To provide accurate technical info regarding our compact laminates and wood oiling, our team utilise pre-written product guides. We realise that sending these large blocks of text after a short delay can make the interaction feel automated, and we are using your feedback to make tone on chat more natural and less rehearsed.

We sent you an email today to check in on your project and ensure your questions are fully answered.

Best regards,

HoW
t: 01727 260688
e: support@houseofworktops.co.uk

Rated 5 out of 5 stars

Best overall service!

Quick service, professional woodwork, website easy to navigate and understand, options for getting the cuttings, delivery with tracking and amazing helpful and kind drivers. Hands up for the great service!! Will definitely recommend to everyone! Thank you guys!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect.

very easy to order exactly what we wanted at very good price.
Very fast service with delivery of a ready to fit, cut and oiled oak worktop.
The delivery was easy to track and the teem was fast, polite and efficient.

We can/t fault the service

6 May 2026
Unprompted review
Rated 5 out of 5 stars

The product and service was great even…

The product and service was great even though my job didn’t go perfectly they made a massive effort to correct it straight away.
The format of the drawing sent to approve is very difficult to view so it would be easier in a more readable format.

7 May 2026
Unprompted review

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