HRKGame Reviews 

30,861
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 568 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable prices and the straightforward, easy-to-use website that makes finding what you need simple, fast, and efficient. Consumers highlight that various game keys and digital software codes usually arrive almost instantly and function properly right away after installation. However, some reviewers were not happy with receiving invalid keys for the wrong region or experiencing frustrating delays when contacting customer service. A few people also specifically mentioned that trying to resolve these unexpected activation problems took multiple days and left them deeply disappointed with the entire purchasing process.

What people talk about most

Product

People report ambiguous experiences with product, as many consumers praise the fantastic prices, easy website... See more

Price

Customers had positive experiences with price, frequently highlighting that keys are much cheaper than... See more

Website

Customers consistently note ambiguous experiences with website navigation, as some reviewers praise the super... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising support agents for solving... See more

User experience

Users describe positive interactions with user experience, noting a consistently seamless purchase process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Every purchase has gone thru with no issue. I don’t have to worry with this site. Only constructive thing I would suggest is to have more competitive pricing. Unfortunately I don’t buy a lot from here... See more

Company replied

Rated 4 out of 5 stars

Good price and OK bying process. The last star is missing due to the complication issuing an invoice. But it worked eventually. I recommend the seller!

Company replied

Rated 4 out of 5 stars

took a little bit than expected in term of delivery but its okay , expected more from the games , at least to have all of them steam cards , but 2 on 5 is not bad , especially comparing the prices on... See more

Company replied

Rated 4 out of 5 stars

There was some issue with the payment processing, the payment went through but the website didn't mark it as processed and I had to contact the support but they sent the key right away. I hope they w... See more

Company replied


Company details

  1. Gaming services
  2. also in
  3. Hobby shop

Information provided by various external sources

HRK Game is an e-commerce and technology business that sells video games and software. HRK Game offers many choices that its users can pick from, and these include the main digital distribution platform HRKGame Store, Make Bundle (pick your indie games and build your own bundle of video games), Giveaways, HRKGame's Trade service that can be used by customers to exchange bought items with one another, swift refunds, and much more. HRK Game aims to deliver a satisfying and complete online shopping experience to avoid gamers that wish to purchase the latest releases at an affordable price.


Contact info

3.9

Great

TrustScore 4 out of 5

31k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(30,861)

695 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I just wanted to get game

I just wanted to get game (ordered over 70 games before). They ask a selfie. Id card pic. Credit card pic. What next? My cat pic? Granny pic? Just give me a stupid game.
After that issue was solved - game wasn't for my country (product page says it is)

19 August 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We understand that the verification process may have been frustrating, but we would like to clarify a few points.

The security verification is a standard security procedure and is not something our support team can manually change or bypass. These requirements apply regardless of the customer's previous purchase history.

Regarding this order, the key was fully refunded after the issue was reported.

We are sorry that you had a frustrating experience, and we appreciate your understanding.

Best regards,
Mahshid

Rated 5 out of 5 stars

Handled perfectly

Handled perfectly, key delivered almost immediately and able to play right away. Well done!

19 August 2026
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

bought win10 in 2022 and win 11 in…

bought win10 in 2022 and win 11 in 2026. get retail. Retail keys are meant to be tied to your Microsoft account and reusable — you can deactivate on one PC and move it to another. useful for parallels on mac when you want to start fresh.
Hrvatska Kuna (Croatian Kuna kuna means 'marten from 1994 - 2023.hrk.

19 August 2026
HRKGame logo

Reply from HRKGame

Hello,

Thank you so much for your great feedback! We are thrilled that your keys activated smoothly.
Enjoy your gaming, and we look forward to serving you again soon!

Kind regards
Emilia

Rated 1 out of 5 stars

Took my money but immediately suspended…

Took my money but immediately suspended order and said I have to contact customer support. This is all while they still took my money. I’ve always hated this site but thought since it’s been a while they might have improved but they somehow got worse. Avoid this pay site at ALL COSTS.

16 August 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We sincerely apologize for the frustration caused by this situation. Please note that our security system occasionally flags certain transactions for a routine verification check, which temporarily holds the order for safety compliance.

Since the verification could not be completed, we have fully cancelled your order and issued a complete refund back to your original payment method. Depending on your payment provider, it may take a brief processing period for the funds to appear in your account.

Warm regards,

Mahshid

Rated 1 out of 5 stars

DO NOT BUY FROM THIS SITE

I bought a key on your site, didn't receive it, and no one from support is replying to my messages. This is extremely frustrating. I am left without my game, without my money, and likely facing days with my funds held by the bank. If you cannot provide my key right now, I demand an immediate refund without further delay.

12 August 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.

Kind regards,
Linda

Rated 5 out of 5 stars

I paid a cheap price for a game I…

I paid a cheap price for a game I really wanted. The delivery was quick and I had zero issues redeeming it.

11 August 2026
HRKGame logo

Reply from HRKGame

Hello,

Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Great

Good Price, Fast Delivery, efficient problem solving.
Not my first time buying on HRKGame, but first time having a problem with the key activation.
The support solved my problem quickly and nicely, very agreeable and polite.

11 August 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We’re so grateful for your support! We hope to welcome you again whenever you need us.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Great Experience!

The store gives a fast and simple way to buy games.
Has very good prices, easy ways to pay, secure and fast deliveries.

10 August 2026
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards
Mehrnoosh

Rated 3 out of 5 stars

The code didn't work, so they issued a refund after 3 days

The Windows code they sold didn't work. It said that the code was already used. After 3 days of troubleshooting with support, they issued a refund.

8 August 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We sincerely apologize for the inconvenience. Due to an unexpected technical issue, the key was not accepted, and after troubleshooting, we issued a full refund. We regret the frustration this caused and hope to provide you with a better experience in the future.


Kind regards
Mehrnoosh

Rated 1 out of 5 stars

Still didn't get my refund

I still haven't received a refund for my purchase; it’s been a month since I bought it, and the key was region-locked. The last time I contacted support, I was asked to check with Steam for the activation date and time, as they claimed the key had already been activated. I sent a screenshot of the reply from Steam support, as well as a video I recorded the exact moment I received the key and tried to activate it, showing the region error. HRK Games support gave me the same answer they gave weeks ago—that they would contact the publisher. What else do I have to do to get my refund? I’ve already provided everything support asked for: a video proving I couldn't redeem the key and the response from Steam support. I just want my refund, which I am entitled to. I previously mentioned that I would contact my card issuer to request a chargeback, but I haven't done so yet because I’m trusting you to do the right thing and issue the refund. Ticket #640048

7 July 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We are terribly sorry to hear about this issue. We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #640048
Please have a look at it at your earliest convenience.

Best regards,
Emilia

Rated 5 out of 5 stars
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards
Mehrnoosh

Rated 1 out of 5 stars

Received a defekt Key and the support…

Received a defekt Key and the support won't answer to my messages. I cooperated with them and gave them the information they needed, but now after I gave them the informations i am left in the dark and dont get anything. So yeah, awful support. Would not recommend this site to anyone

5 August 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.

Kind regards,
Emilia

Rated 5 out of 5 stars

Received game quickly after payment

Received game quickly after payment. It activated with no problems. Would buy from again!

4 August 2026
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Great buying experience

Great buying experience, key worked great on steam.

3 August 2026
HRKGame logo

Reply from HRKGame

Hello,

Thanks a lot for your kind words! It would be a pleasure to see you back with us again soon.

Kind regards,
Emilia

Rated 5 out of 5 stars

Easy to apply discounts

Easy to apply discounts, buy and the keys work on Steam.

2 August 2026
HRKGame logo

Reply from HRKGame

Hello,

Thank you so much for your great feedback! We are thrilled to hear that applying discounts was seamless and that your Steam keys activated smoothly.

Enjoy your gaming, and we look forward to serving you again soon!

Warm regards,

Mahshid

Rated 1 out of 5 stars

Key is taking > 10 minutes to deliver

Key is taking > 10 minutes to deliver, and my bank account is already charged.
Never had issues on any other sites, do not recommend this to anybody

2 August 2026
HRKGame logo

Reply from HRKGame

Hello,

We sincerely apologize for the delay. Due to an unexpected technical issue, your key delivery took longer than expected. We understand how frustrating this can be, especially after your payment had already been processed. Your feedback is valuable to us, and we are continuously working to improve our delivery speed and overall service. We hope to provide you with a much better experience in the future.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

pay and go

pay, get the code instantly, copy paste, done

1 August 2026
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.


Kind regards
Mehrnoosh

Rated 1 out of 5 stars

DO NOT USE THIS WEBSITE

I was buying a gift card code on this website since it had a good sale. I should've taken it as a warning sign when my credit card company declined the transaction 5 times before it went through. At first there was a unpaid status on one of the attempts I made. Tried contacting the live support but they didn't respond after even 1 hour of waiting. Deleted my account and then made a new one to try again (had to delete the account since there is a $100 dollar gift card spending limit per day). Finally got my credit card to approve the purchase and then after the purchase they held my gift card hostage as they asked for "Verification." Had to send in a SELFIE with my ID, CREDIT CARD (only last 4 digits and security code visible), and a NOTE stating the website name and date. They all had to be visible and READABLE in one photo. This felt incredibly weird and invasive as they didn't say anything about this before the purchase and were effectively holding my code hostage until they deemed me real for buying myself a gift card. Afterwards, I had to send them 2 verification selfies since their "Risk Department" deemed my first one not good enough. So much for their instant delivery claim. Based on my experience using multiple key websites, I would heavily avoid this one. Horrible customer service (they don't reply in the live chat or emails), not instant delivery and will hold your keys hostage while you wait slowly to verify to them that you're real.

31 July 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We have reviewed your account, and after your documents were successfully verified, your code was delivered to you. You can now find and access your code in your HRK account.

Regarding the live chat, we sincerely apologize for the inconvenience. We have investigated the matter, but we could not find any live chat session associated with your account. It is possible that this issue was caused by a technical problem on our end.

Once again, we sincerely apologize for the inconvenience and appreciate your understanding.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Easy checkout

Easy checkout, instant delivery. Very smooth transaction.

30 July 2026
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

So far it has always been perfect!

So far it has always been perfect and complaints are handled well and quickly!

30 July 2026
HRKGame logo

Reply from HRKGame

Hello ,

Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!

Regards ,
Linda

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