The staff couldn’t have been more helpful. They helped me find what I needed without rushing me, Fallon was friendly, polite and professional, nothing was too much trouble. The whole experience from... See more
Location
Switch locationSealand Road, Unit 28, Greyhound Retail Park, CH1 4QG Chester, England, GB
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See what reviewers are saying
From the moment my wife and I walked into the store, we couldn’t have been made to feel more welcome by the lovely staff! The offer of a complimentary tea or coffee whilst we browsed was most welcome,... See more
Amy and all the staff at Chester were very caring and helpful. I had already got a good idea which chair I wanted so that made things easy. However everyone was very friendly and it was a pleasure... See more
Excellent service from staff at Chester branch and friendly. very pleased with the rise and recline chairs that we purchased, Delivery time was very reasonable and advised time and date of delivery,... See more
Company details
- #15 of 399 best companies in Home Furniture Shop
- #2 of 38 best companies in Disability equipment supplier
- #5 of 77 best companies in Furniture Manufacturer
- #2 of 73 best companies in Mobility equipment supplier
About HSL Chairs - Chester
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Sealand Road, Unit 28, Greyhound Retail Park, CH1 4QG, Chester, England, United Kingdom
4.7
Excellent
74 reviews
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Excellent service
Excellent service from the Chester store. Chair was delivered before the estimated date and was put together quickly and efficiently by Ian & Paul, the delivery team.
13 March 2026
Unprompted review
Efficient and helpful…
Paul D & Jon were efficient and helpful with my delivery. Thank you.
17 March 2026
Unprompted review
Great expereance Margaret was wonderful…
Great expereance Margaret was wonderful helped when needed
9 March 2026
Excellent service
Jack was excellent. We didn't feel rushed. Let us take our time in choosing our furniture. Delivery was also excellent 👌
27 February 2026
My chair arrived today .
My chair arrived today .
The delivery men Ian & Paul were exceptional they did everything possible to make me feel comfortable . Very polite & lovely gentlemen A1 service .
13 March 2026
Unprompted review
Stressless!
The experience was completely relaxing and stress less. The Salesman Jack was extremely helpful and nothing was too much trouble.No pressure at all.
27 February 2026
Very good service
Very good service, we went to the Chester branch. We dealt with the manger and someone who was training. After deciding which we were having, we then went home to make sure it would all fit.
We returned the next day to confirm each had a coffee and a good sit around to make sure everything was as we like.
At no time did we fell rushed.
27 February 2026
Linda was very helpful and informative
23 January 2026
Unprompted review
Great range of furniture and great service
The store is very inviting and the room layouts with the sofas and chairs are inspirational. The staff were very friendly and helpful. Jo was our Comfort Specialist and was knowledgeable and enthusiastic about the company. A cup of coffee is a lovely touch as choosing the right chairs and sofas and upholstery is not a quick process! The range of furniture HSL offers is really good - and surprising if I’m being honest! The brands they have at the store were another surprise- in a good way. All in all a very nice experience.
4 February 2026
Unprompted review
Delivery arrived before 11 am
Delivery arrived before 11 am, with a telephone call giving me an ETA of 20 minutes. The delivery men were Craig and Jed. They helped move a heavy easy chair out of the way for the new fireside chair, which I'm very pleased with. Very smart and comfortable.
3 February 2026
Unprompted review
Beautiful quality Italian leather sofa/ cinema seat
We dropped into HSL on the way to DFS and we ended up buying a sofa there at HSL . Linda from the Chester store helped us. She was extremely knowledgeable, very helpful, not at all pushy but available and a delight to be served by. She is a credit to your company and we may well be back to order some more sofas very soon.
31 January 2026
Unprompted review
Lee & Carl F delivered our new purchase…
Lee & Carl F delivered our new purchase to St Asaph efficiently and on time. Many thanks
26 January 2026
Unprompted review
Excellent from start to finish
Excellent from start to finish, after visiting many different furniture stores the new HSL store in Chester was on a different level, lots of choice Richard was extremely helpful and knowledgable with no pressure, the sofas arrived in the given timescale and Lee & Carl F from the delivery team were excellent and a credit to HSL
26 January 2026
Unprompted review
Amazing service from Margaret at HSL
Amazing service from Margaret at HSL. She was very friendly and patient, and made it easy for me to explain exactly what I needed. The bed is great quality, the new showroom is lovely, and all the staff were welcoming and friendly. A really pleasant experience – highly recommended!
17 January 2026
Unprompted review
Excellent service & Product
I have been looking for a new sofa/s for a few months now and an occasional chair, I had seen the advert for HSL on TV and thought I would give it a go, I visited the store and was really surprised at the ranges both modern and traditional look, it is a new store on the retail park, very well laid out and very clean and tidy, spent quite a while with Richard the Manager who was very knowledgeable, and very helpful, had a lovely Hot Chocolate as well, by the time I had finished I had picked exactly what I wanted from their Italian range, looking forward to it being delivered in a few weeks, would not hesitate in recommending Richard and his team to all my friends, a very enjoyable experience 10/10
13 January 2026
Unprompted review
Excellent service by HSL
We were welcomed warmly and Richard assisted us in a most professional manner.
He explained in great detail our options and this helped in our decision to buy the two chairs.
Brilliant throughout the process.
Would fully recommend HSL and their excellent staff.
13 January 2026
Unprompted review
Very good communications and customer…
Very good communications and customer service
7 January 2026
Unprompted review
Warm friendly welcome
Warm friendly welcome, excellent service and excellent explanation of how the chair 💺 works
5 January 2026
Unprompted review
Very friendly and professional company…
Very friendly and professional company to deal with from ordering at the showroom to the efficient delivery men Damion and Cam.
19 December 2025
Unprompted review
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