We visited the Chester store to look at a settee and two reclining chairs for my wife’s parents (aged 93 and 89). We were warmly greeted by Fallon who (very) patiently explained our options, prices... See more
Location
Switch locationSealand Road, Unit 28, Greyhound Retail Park, CH1 4QG Chester, England, GB
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From the moment my wife and I walked into the store, we couldn’t have been made to feel more welcome by the lovely staff! The offer of a complimentary tea or coffee whilst we browsed was most welcome,... See more
The staff couldn’t have been more helpful. They helped me find what I needed without rushing me, Fallon was friendly, polite and professional, nothing was too much trouble. The whole experience from... See more
Amy and all the staff at Chester were very caring and helpful. I had already got a good idea which chair I wanted so that made things easy. However everyone was very friendly and it was a pleasure... See more
Company details
- #15 of 401 best companies in Home Furniture Shop
- #2 of 38 best companies in Disability equipment supplier
- #6 of 78 best companies in Furniture Manufacturer
- #2 of 73 best companies in Mobility equipment supplier
About HSL Chairs - Chester
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Sealand Road, Unit 28, Greyhound Retail Park, CH1 4QG, Chester, England, United Kingdom
4.8
Excellent
76 reviews
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Very good communications and customer…
Very good communications and customer service
7 January 2026
Unprompted review
Warm friendly welcome
Warm friendly welcome, excellent service and excellent explanation of how the chair 💺 works
5 January 2026
Unprompted review
Very friendly and professional company…
Very friendly and professional company to deal with from ordering at the showroom to the efficient delivery men Damion and Cam.
19 December 2025
Unprompted review
Very friendly and helpful
Very friendly and helpful. When delivering the chairs, they respected our property and ensured that we were happy with the products.
24 November 2025
Unprompted review
Delivery team of Paul & Jon
Delivery team of Paul & Jon
Very professional and Informative very quick to set chair up. Rang to say they were 25 minutes away and arrived within this time
Very happy with the delivery.
19 November 2025
Unprompted review
Vikki was very helpful and patient with…
Vikki was very helpful and patient with me, taking time to try all the different sizes and types of recliners. Also, very helpful with the different types of fabric, there were so many. I’ve shopped elsewhere for furniture, but HSL have a excellent furniture. I bought several about ten years ago and it’s still going unlike furniture from else where.
15 November 2025
Unprompted review
Vikki was a good rep for HSL.
Vikki was brilliant. Helpful, knowledgeable, patient and very friendly. She was only too happy to give us space to explore the showroom.
The products were fully explained and demonstrated. Her approach to customers was very professional and friendly.
5 November 2025
Unprompted review
The lady at the shop
The lady at the shop was very supportive, explained everything and didn’t rush me. Very thoughtful and had respect for me and my age so I understood everything .
What would be nice if the delivery people would wear carpet show protectors so not to bring in any outside dirt.
3 September 2025
Unprompted review
It was the excellent way I was treated…
It was the excellent way I was treated and the options open to me.
Also on delivery an excellent service again by Carl P and Damion.
23 July 2025
Unprompted review
We visited the Chester HSL shop,was…
We visited the Chester HSL shop,was made very welcome, lovely staff offered us tea or coffee.We explained what we needed in a recliner chair Rachel who assisted us was very helpful,informative not pushy at all and helped us find the right chair for what I needed.She gave us an information booklet worked out a price.
We returned a few days later and ordered the chair.
Within 5 weeks on Tues 23rd Sept the chair has been delivered.Thanks to Paul and Jon deliverey men, who were very polite,assembled the chair very quickly, tested,and was very informative. My chair is so comfortable,well made,I am very pleased with my purchase. Thankyou! HSL team
15 August 2025
Unprompted review
Delivery of new furniture.
Carl and Damion delivered our new furniture this morning and they were very friendly and polite. I had phone call half an hour before they came. Couldn't fault them. Also had good service from staff at Chester HSL.
10 September 2025
Unprompted review
Beautifully constructed fireside chairs
Yesterday Carl and Kieron rang to confirm their time of arrival. They were friendly and took care in delivering my fireside chairs which are so well made and look beautiful. Overall a very good customer experience.
2 September 2025
Unprompted review
Excellent friendly service both in the…
Excellent friendly service both in the showroom and the delivery service.
Good communication regarding delivery and a phone call when they were nearly ready to deliver chair.
Carl and Kieron were polite, efficient and made sure I was familiar with the chair and controls.
2 September 2025
Unprompted review
5* for HSL
We love our HSL chairs. Just bought a second set. Wonderful for our arthritic backs. I've always found HSL as a company a pleasure to deal with. The delivery people were lovely ( Carl and Kieran). Happy to move chairs between rooms, nothing was too much trouble. Definitely a 5* company
2 September 2025
Unprompted review
We went to Chester shop for a sofa
We went to Chester shop and were impressed with the service we received from Richard,so helpful with sofas and showed us all the choices we had,and worked a very good price on the wall huger we selected.also the delivery team,Ian and Paul were very efficient with the pre delivery phone call and the fitting of the sofa,took all rubbish away and explained how everything worked,well pleased with everything, thank you all.Brian and Gill
14 August 2025
Unprompted review
Great customer service…
The staff in the shop were very helpful with helping me with the choice of chair. It was delivered before it's expected date by Cairon and Paul who brought the chair in and put it together then explained how the chair works and the guarantees.
4 August 2025
Unprompted review
A very satisfied customer
The whole experience with HSL has been really good, from purchasing in the Chester store with the pleasant and helpful ladies to the very efficient delivery by Alex and Greg.
Everyone was in contact within the promised time scale, the office staff were very pleasant and helpful, also the delivery drivers contacted within the promised time.
1 August 2025
Unprompted review
The staff
The staff, from the guy who came to my mum in law's house to demonstrate, to the delivery drivers, we're all extremely courteous and knowledgeable. Nothing was too much trouble. Mum in law is very happy with her chair. It is comfortable and really helps her to stand up without struggling. Craig and Ciaran were lovely!!!
24 July 2025
Unprompted review
We had a warm welcome from two lovely…
We had a warm welcome from two lovely ladies at HSL at Chester, and advice was very much appreciated
11 July 2025
Very pleased
Very pleased with the whole experience from the welcome at the store, valuable advice throughout and great delivery service.
Gordon and Carl were polite, prompt and courteous.
18 July 2025
Unprompted review
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