From walking into the Chester store, right through to delivery, the service received from HSL has been exemplary. The furniture was bought for parents (in their 90’s) and the staff never rushed th... See more
Location
Switch locationSealand Road, Unit 28, Greyhound Retail Park, CH1 4QG Chester, England, GB
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See what reviewers are saying
Thank you to Florentine from the Chester Branch of HSL. Thank you for being so patient and for listening to our needs and matching them so accurately to the Ripley range. We didn't feel rushed or in t... See more
Libda our sales consultant was fantastic and went out of her way to help us find the right solution, there was no pressure to buy she encouraged us to take time to decide. When we realised the next da... See more
Excellent service in store, lots of information and choice to take in but the salesman Richard was wonderful. Great communication from them after ordering and pre delivery. The delivery guys Craig and... See more
Company details
- Home Furniture Shop
- also in
- Disability equipment supplier
- Furniture Manufacturer
- Mobility equipment supplier
About HSL Chairs - Chester
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Sealand Road, Unit 28, Greyhound Retail Park, CH1 4QG, Chester, England, United Kingdom
4.8
Excellent
98 reviews
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Due to unforeseen circumstances we…
Due to unforeseen circumstances we decided not to go ahead with purchase that same evening. We were told we had a breathing space of 48 hours in which we could cancel with no penalty
However, 8 days have passed with no refund of deposit. We’re told it should take no more than a couple of days?
It can take 14 days to refund. Not told this at the time but now received today
Thank you. The showroom experience is very good.
10 May 2025
Reply from HSL Chairs - Chester
**UPDATE**
Good afternoon Mrs Bowker,
Thank you for the opportunity to resolve this matter for you, i am delighted all is resolved and you have kindly updated your review. Should you require any further assistance please dont hesitate to contact our dedicated team on on 01924 486902.
Kind regards
Lauren Elliott
Customer Care manager
Lauren.elliott@hslchairs.com
Good morning,
Thank you for review, im sorry to hear your refund has not arrived with you as of yet. You have kindly provided me with all the information I require to look in to this and I will contact you today to advise further.
Kind regards
Lauren Elliott
Customer Care manager
Lauren.elliott@hslchairs.com
Excellent experience
Great service in store from Richard plenty of information given and lots of questions were answered very patiently. No pushy sales just advice. Ordered my chair on Monday, it was in stock and delivery on Thursday. Kept well informed with regular phone calls from Carl and Lee. Arrived when they said and the put the chair together in the van so I didn't see any packaging. Then delivered it into the room. Very good experience and will definitely be looking to shop there in future.
5 May 2025
Unprompted review
I was looking for a comfortable chair…
I was looking for a comfortable chair for my mum who has advanced dementia and who has recently come home from a prolonged hospital stay due to a bad fall.
From the lovely, helpful and friendly staff in your Chester store to the very pleasant and helpful delivery and installation guys, the whole experience with HSL has been faultless.
Thank you so much!
27 April 2025
Very helpful and polite
Very helpful and polite. Some of the best shop staff I have had the pleasure to meet.
10 April 2025
Informative staff in Chester
The staff in Chester HSL were very welcoming, friendly and informative about their products.
26 March 2025
Staff in HSL took time to ensure we had time to select suitable chairs for us.
Very comfortable shopping experience at our Chester location. Collection of old chairs well organised and the delivery was on time delivered by Ian and Paul
10 April 2025
Unprompted review
Chair delivery
My chair was delivered this morning as I was told the day before , no waiting around for delivery , two lovely guys called Alex and Tamas , very nice lads ,efficient and tidy ,very polite and friendly . Absolutely made up with my chair .
10 April 2025
Unprompted review
Had a chair from HSL Chester.
Had a chair from HSL Chester.
Top marks to Tracy she is Very competent and friendly 26/ 27
26 March 2025
Unprompted review
Excellent service and product
Excellent reception and help at the point of sale in Chester. The chair was delivered before the expected time by helpful and polite delivery drivers. Love the chair.Very well made and comfortable.
7 April 2025
Unprompted review
Great experience …
Very helpful assistants at the Chester store, great communications regarding delivery and Alex & Carl did a great job of delivering the bed and setting it up.
3 April 2025
Unprompted review
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