HSL Chairs - Lichfield Reviews 

The Company was great, took a real interest in my needs and gave me good advise as to what chair i should buy with my back problem. It takes a long time for it to made and delivered 6/8 weeks so it is difficult to sit comfortably on the settee i have. Maybe it will be ready slightly earlier which would be good.

Lovely, courteous service from knowledgeable staff, from start to finish.
Our chairs are beautiful!

Carl & Lee delivered 2 chairs and went over and above.

Carl even helped move the old chairs out of the way. Nothing was too much trouble.

They are a credit to your company.

Fantastic company. Staff very informative and knowledgeable about their products, friendly and welcoming to clients. Have previously purchased from this company and store and highly rate their chairs. We’ve just purchased a couple of leather recliner contemporary chairs and can’t wait for their delivery.

Staff very helpful and patient in finding the right chair.

Very helpful staff patient and nothing was too much trouble. Everything was fully explained and we were not rushed into making a decision. A very good experience.

The staff [ especially ] Carol, were helpful, informative and patient. We appreciate the fact that it was not a pressure sale and we were given time to consider our purchase.

The members of staff went to great lengths to make sure I had the right sized chair for me to sit in comfortably They were attentive and very courteous.

Excellent service. Quality products delivered with care anda smile by Alex and Asad

I needed a new swivel and reclining chair. HSL at Lichfield had a super range and display for me to try. Staff member Sarah was super helpful in guiding me to what I needed and helping me decide without any pressure at all. Just good old fashioned service. I decided upon a Stressless chair which was delivered to me exactly when we agreed and handled by the delivery men with care and attention. The chair is superb as was the overall service from HSL , I would definately recommend and use them again

We recently visited the Lichfield branch to acquire reclining chairs for my husband and I . The young sales assistant was fabulous, she took her time explaining everything to us about the difference between the chairs. There was nothing pushy and the girl was just extremely helpful, polite and friendly answering all my questions with huge knowledge. We were in there a couple of hours making our mind up about our choices. There is a huge selection of different materials and colour schemes that you can choose from. We both have mobility issues and we were given coffee and biscuits . There is even a toilet for public use that is essential as we age. I highly recommend HSL for their quality of products and their customer service at the Lichfield branch is exceptional! Well done …

First class customer service. Patient and knowledgeable sales representative. Quality products . Currently waiting for delivery of order.

Staff were very helpful, knowledgeable and courteous. I explained what I was looking for to suit my disability and I was shown the models they produced which are suitable. I sat on all the suitable sofas, I wasn't rushed, offered a drink, allowed to bring the dog in as it was a very warm afternoon. I sat on the sofa of my choice while discussing the finer details of materials and finish, colour choice, price, delivery. etc. etc. A very friendly service.

Second purchase made because service and quality of first purchase was excellent and everything I expected and desired.

Sheila and her colleague were very professional and with excellent knowledge of all the chairs available. They were extremely patient and listened carefully to what special requirements I had without any sales pressure. I felt confident I was making the right decision. Both ladies are certainly a great asset to HSL
Thank you

Excellent friendly service in the Lichfield store. Chairs all available to see in the store.
Ordered a chair which was delivered in less time than forecast by a friendly and helpful delivery team, Chris and Terry.
We are delighted with the product. Quality and finish is first rate.
Good to know that we can still go onto the High St and buy top quality British manufactured furniture.

WE WERE MET AT THE DOOR WITH A WARM WELCOME , AND GIVEN A BRIEF INTRODUCTION TO THE STORE BY A CONFIDENT , ARTICULATE YOUNG LADY WHO WAS RELAXED AND REASSURING. SHE THEN INVITED US, IN OUR OWN TIME, TO VIEW THE CHAIRS ON DISPLAY. I HAD PREVIOUSLY APPROACHED THE DAY WITH AN AIR OF SKEPTICISM, DOUBTING THE OPINION OF FAMILY TRYING TO ENCOURAGE ME TO CHANGE MY OLD CHAIR FOR ONE MORE SUITABLE TO MEET MY NEEDS. IT DIDN,T TAKE LONG BEFORE MY THINKING MADE A COMPLETE U-TURN, AND THERE I WAS, ACCEPTING AN EXPENSIVE, AMAZINGLY COMFORTABLE CHAIR UNDOUBTEDLY BETTER SUITED TO MY GENERAL HEALTH AND WELLBEING. I AM NOW IMPATIENT FOR IT TO BE DELIVERED SOON. ALL THANKS TO THE PATIENT WISDOM OF FAMILY, AND THE COMBINED SKILL AND PROFESSIONAL APPROACH OF THE SALES LADY.
THANK YOU HSL. A VERY SATISFIED CUSTOMER

The lady we spoke to was very helpful and informative

Staff very helpful in the process of choosing the right chair.Delivery was on time and Paul & Paul were polite and respectful.