HSL Chairs - Lichfield Reviews 78

When we visited the Lichfield store we were given a warm welcome by Carol. She quickly learned what we wanted and showed us all of the chairs that fitted our requirements. She even showed us chairs that didn't fit our requirements so that we could see what we didn't want. She then made us a cup of tea and then left us to try each and everyone without any pressure. Once we decided on our chair she found the exact material and colour we wanted and her colleague Sarah did an AI impression of our chair in the colour. All in all a great experience. Just waiting for our chair to be delivered.

Sarah was friendly & helpful but with out being pushy

Good product. Excellent service

On arrival at Lichfield store the warm welcome we received made us feel at ease and as if we were the only people that mattered. The knowledge, professionalism and patience shown by Sam as she guided us through the selection of appropriate chairs and sofas was exemplary. There was no "hard sell" or interference found in other retail outlets. Well done Lichfield for a brilliant experience.

Exceptional help from Sheila throughout purchase of new recliner chair. Delivery was also very smooth and helpful staff

Although it was near closing Sheila was lovely. So helpful and kind. Tried many different models of chair to find the right fit. They made us a coffe and there wasn't any push on buying a chair. Gave me a sample of the material I was having on my chair. No brainer to go back again if needed. Wouldn't go anywhere else even though we live 30 miles away.

I recently went with my elderly Aunty, who will be 93 next week, to try riser-recliners for her at the Lichfield Branch of HSL. We had a lovely experience because the staff were so warm and friendly, really knew their products and understood my Aunty's needs. We finalised the purchase over a cup of coffee. Nothing was too much trouble and the whole process was relaxed and unrushed.
We have been kept informed throughout as to the progress of the delivery which happened well within the potential window we were given.
The chair was delivered earlier this week by Alex and Shane who rang to let me know half an hour in advance when they would be arriving so that I could go up to be present when they arrived at my Aunty's house. Both chaps were friendly and respectful throughout, installed the chair carefully and Alex took his time to clearly explain the workings of the chair to my Aunty and to myself. The chair is very well made and the fabric is of excellent quality.
Alex stayed until he was sure that everything met with our approval, which it did. Even Teddy the dog thought Alex was wonderful as he gave him a big fuss.
Really happy with the whole experience so thank you to everyone involved!

The staff at the showroom were helpful and informative and the delivery was on time and efficient.

Very friendly and knowledgeable staff. We were given time and space to look at sofas and discuss our thoughts without undue pressure.

Good knowledge and understanding of what we needed
A little pricier than we wanted it to be

Great attention to details,wide product knowledge,very patient,a pleasure to talk with.
If the suite is delivered on time l will rate you as 10 out of 10.

Sam was very knowledgeable about what I needed in a chair to make me comfortable, it was nice to find that I didn’t have to pay vat as a blue badge holder. Sam made it very easy to decide the chair and fabric and I can’t wait to sit in my new chair.

My wife and I visited HSL at Lichfield on two occasions in the last week where we were 'looked after' by Carol.
She was excellent and a great ambassador for HSL. Nothing was too much trouble and she assisted us in every way in making our decision to purchase two new riser recliners to replace our somewhat ageing existing chairs

Excellent service from beginning to end ..
Lovely showroom and Carole helped me choose the correct chair for my needs .she explained everythink to me in a kind and understanding Manor.
Thank you for all you help.
My chair is amazing and soo comfortable .

Went into HSL Lichfield to look for a two-seater sofa late on a Sunday afternoon and the staff there, Sam and Brad, couldn't have been more helpful. We got what we wanted, comfortable, stylish and made in Britain. They both helped us to buy what was right for us rather than selling us something. Thanks so much.

Good service in store and Alex and Jed delivered our new chair, speedily and explained everything to us.

Samantha and Carol were very helpful, friendly and knowledgable . They took their time with us and weren’t at all pushy. They were professional and both are a credit to HSL. We felt comfortable in making our decision. Thank you and we really appreciated your assistance ( the coffee was lovely too!)

Ian and Paul called to say they would be with us within 20mins and arrived on time. Delivery and set up of the chair was swift and efficient and both men were friendly and polite. Great service!

From my purchase at the Lichfield store where Nick was so extremely helpful to delivery by two very pleasant northern guys, Ian and Paul, I cannot praise everyone involved enough. HSL is a company that I would definitely do business with again.

Very friendly staff. There was no pressure to buy and the coffee was very welcome!! Samantha, at Lichfield was very helpful.
My settee was delivered by Ian & Paul who were very polite and efficient. The settee is so comfortable that I fell asleep reading my book!!!