HSL Chairs - Nottingham Reviews 

125
TrustScore 5 out of 5

4.9

255-259 Derby Road, NG9 3JA Nottingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Chosing my chair this afternoon was a very pleasant experience. After hearing what I was looking for Sheonagh guided me through the different options making sure that I could feel the difference b... See more

Rated 5 out of 5 stars

I spent a lot of time talking to sales person. I was shown many different chairs and sofas and was given plenty of time to make a decision. Nothing was too much trouble. The sales person was knowleg... See more

Rated 5 out of 5 stars

Visited our nearest HSL shop in Nottingham on Monday the 6th July. We chose this store as having previously had a chair from HSL before which lasted 20 years, we knew it was good quality. Anyway we... See more

Rated 5 out of 5 stars

I was looking for a stressless chair and called in at Nottingham HSL and was given excellent advice by Sheonagh, l chose the exclusive to HSL wingback chair after trying the one in store as well as... See more


Company details

  1. #15 of 401 best companies in Home Furniture Shop
  2. #2 of 39 best companies in Disability equipment supplier
  3. #5 of 77 best companies in Furniture Manufacturer
  4. #2 of 73 best companies in Mobility equipment supplier

About HSL Chairs - Nottingham

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • 255-259 Derby Road, NG9 3JA, Nottingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(125)

3,923 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Helpful and friendly staff

Very Helpful and friendly staff in the Nottingham Store, who helped us to decide on our order.
The store itself was also well stocked with examples of the range of sofas and chairs which made choosing easy.
Nice experience

8 July 2025
Rated 5 out of 5 stars

Wonderful experience of how a retail business should be

Wonderful experience from browsing the website to receiving a chair and sofa.
At the showroom we were shown every consideration, nothing was to much trouble. Andrea gave us plenty of time to make our decisions, giving us helpful and useful advice along the way. Couldn't of asked for a more pleasant experience.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, professional advice both by telephone and in person. Prompt, courteous delivery and prepared to go the extra mile to help.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Riser / recliner chair

Re: Riser/recliner chair - From first visiting our local HSL, to taking delivery of the chair at home, the whole experience was good. The sales person clearly explained everything about the products and we were given plenty of time to ask questions and make our decisions.
On delivery, the two delivery men were polite and helpful. After installing the chair in our chosen spot and checking it worked correctly they then spent time explaining the controls to us. Before leaving they enquired if they could be of any further assistance. Excellent service.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable staff.dont look anywhere else

Angela/andrea ( im terrible with names!)knew everything about rise recliner chairs. She was brilliant with my mum, got her in every chair explaining how parts were measured for her, absolutely brilliant. Tea coffee supplies were lovely, she even helped mum walk over to the loo. Brilliant member of staff.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

We went to the showroom in Bramcote…

We went to the showroom in Bramcote Nottingham to look at chairs for my mother. The assistant was very helpful and let us look round at our leisure. The quality of the chairs was excellent. She eventually had a recliner chair, plus a settee and another chair. The delivery was in the time stated and Ian and Paul who delivered it were very helpful putting them where she wanted them. We would recommend this company to friends.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Welcoming atmosphere by experienced staff who demonstrated the attributes of various sofas & chairs which helped us to make a sound choice. Thankyou

31 May 2025
Rated 5 out of 5 stars

Great service and product

Great service and product. The support in the showroom was helpful without being pushy. We were kept fully informed about the delivery and Lee and Carl couldn't have been more helpful in terms of getting our chairs set up and working.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Ripley perfect for skeletal support

A pleasant experience ,the staff were very patient allowed us space to discuss with each other.Helped by lovely tea and biscuits and a bowl of boiled sweets whilst signing paperwork. The chairs are very comfortable Sheonagh,Sue and David all checked the design was right and suited our needs.Waiting for delivery now 🤩

4 June 2025
Rated 5 out of 5 stars

Highly recommended and a suggestion!

Throughout the process of looking and deciding which chairs and beds we wanted to buy the staff were most helpful in providing advice and giving us time to make up our minds. Excellent service and the experience from start to finish was completed to our entire satisfaction. Thank you. On delivery of our single electric beds (they are slightly longer than a standard single) we found that we had to go to a specialist outlet to acquire the duvets and bedding. In the end we selected a company called Victoria Linen who like HSL gave excellent service. As HSL do not sell bedding perhaps they should consider ‘partnering’ with a reputable company like themselves such as Victoria Linen in offering bedding at the HSL showrooms and websites. Just a thought!

31 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look