The gentleman who served my friend was polite and very helpful in making sure she made the right decision on which chair to choose. My friend is elderly, he brought us tea and coffee plus biscuits.... See more
Location
Switch location9 Lower Northam Road, Hedge End Village, SO30 4FN Southampton, GB
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See what reviewers are saying
Lydia was very knowledgeable about products and needs and went out of her way to assist my friend, who has learning difficulties. She was so patient finding just the right sofa & chair to fit her need... See more
Sincere thanks to Germaine & her colleague for helpful and valuable advice yesterday when making payment for several items at Southampton Hedge End store. As a returning customer I recommend HSL witho... See more
My wife and I visited HCL in Hedge End on Tuesday, 4th August 2026 to try out some new armchairs, with a view to improving our comfort at home. We were met by Germaine, who discussed our individual... See more
Company details
- #15 of 397 best companies in Home Furniture Shop
- #2 of 38 best companies in Disability equipment supplier
- #6 of 78 best companies in Furniture Manufacturer
- #2 of 73 best companies in Mobility equipment supplier
About HSL Chairs - Southampton
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
9 Lower Northam Road, Hedge End Village, SO30 4FN, Southampton, United Kingdom
4.7
Excellent
182 reviews
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Excellent service
Excellent service, very knowledgeable staff, with nothing too much trouble.
Highly recommended
14 June 2025
The perfect chair
2 lovely people brought chairs to my husband to try. They were kind, polite and considerate of his needs. The perfect chair for him is now on order
19 June 2025
Very pleasant experience at showroom
Very pleasant experience at showroom, chairs well demonstrated by Kim. Choice of fabrics was excellent.
Chair was delivered yesterday exactly as specified in the email and the half hour advice was very much appreciated ! Delighted with chair and very helpful deliverymen
26 June 2025
Unprompted review
Karen and valentine were excellent and…
Karen and valentine were excellent and very helpful with choices of recliners and riser chairs no pushy sales
17 June 2025
Superb service
The lady that helped us , Patricia was so very kind, helpful, resourceful. All of the staff are very resourceful. Nothing was too much trouble. My elderly parents were very impressed , even had a cup of tea.
6 June 2025
The lady and gentleman that came to see…
The lady and gentleman that came to see me were so friendly and helpful I can't fault them at all. Explained everything and made sure the chair would fit.
7 June 2025
Had a wonderful visit to HSL
Had a wonderful visit to HSL, was well looked after , we were helped by the manager Marie, she did not rush us and explained everything and showed us everything we were looking for.
My husband and I was impressed with the service and the products. We ended up buying a bed from HSL and have plans to visit the showroom again. We would recommend visiting on the service and the products available
30 May 2025
Purchase of chair
Everyone in the shop were extremely friendly and helpful. I am very happy with my chair.
29 May 2025
Excellent service
On my initial visit to the store I spoke to Ellie who was very helpful and provided a lot of information, when I returned to make my purchase I was served by Maria who was equally knowledgeable. Both staff were very friendly and made my visits very pleasant.
30 May 2025
Unprompted review
Review of my visit to HSL Southampton.
On 31st May I visited the Southampton HSL to look at rise and recline chairs. I was greeted warmly by Ellena who advised me on the range, and encouraged me to try for comfort and style. I finally made my selection over tea and biscuits.
Ellena was friendly and professional throughout this process. I have no hesitation in recommending Ellena to anyone wanting a personal service selecting a comfortable chair/sofa.
31 May 2025
Unprompted review
every one at hsl very helpfull
every one at hsl very help full from our visit to the shop to the delivery
28 May 2025
Unprompted review
We so appreciated the home visit as…
We so appreciated the home visit as Jenny is housebound, and the careful consideration of her requirements. A chair was brought into her property and assembled and she was given time to sit in it to assess if it was what she really needed. She didn’t want to get out of the chair as she felt so comfortable!
13 May 2025
Riser/recliner chairs
As we were unable to visit the Showroom as the client is a wheelchair user they visited the Care Home and brought 2 riser/recliner chairs to try and also material samples to choose from
A very special experience from very friendly and knowledgeable staff
16 May 2025
very helpful staff ,and
very helpful staff ,and, a good selection of materials to cover chairs...... And a nice cup of tea !
2 May 2025
Good Old Fashion Service
Kimmy was very helpful and knowledgeable. She went through all options and demonstrated the various chairs. At no stage was I pressured to buy, just lots of helpful advice in a personal manner. Like chatting with an old friend. She’s an asset to HSL and we were happy to buy not one but two chairs!
12 May 2025
Unprompted review
The sales gentleman was first class…
The sales gentleman was first class being very knowledgeable.
The chosen chair was expensive compared with other suppliers but nonetheless our choice
Called into Southampton for Outdoor Wear saw this chair.
😎
Funny World.
3 May 2025
Amazing customer service
I went with my two 90 year old grandparents to buy a rise and recline chair. My grandparents, although lovely, are very fussy and have a thousand questions. They have had bad experiences at other shops and can get stressed easily. We had the most amazing sales woman named Ellena. She was absolutely amazing, very kind, very patient and knowledgeable. The other staff were also very friendly and helpful. The customer service was just excellent. I cannot thank you enough for making sure my grandparents felt their voice was heard and they were not rushed or pressured. We were given loads of time, tea and coffee and had all our questions answered. They have come away very happy with a wonderful new chair on the way.
Thank you so much, would recommend to anyone.
10 May 2025
Unprompted review
HSL / Stressless experience
HSL have just delivered my beautiful new Stressless recljner chair, fitted to my size, in less than one week. Showroom staff at Hedge End were helpful and delivery was smooth and quicker than promised .
9 May 2025
Unprompted review
Brilliant experience
Brilliant experience - thank you HSL. Our chairs are lovely. The Service was brilliant. The experience with the delivery was the best we’ve ever had I think. Nothing was too much trouble a really good experience
14 April 2025
Good service, comfortable, and easy to use
Made to measure, very comfortable, easy to operate and delivered on time.
7 May 2025
Unprompted review
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