Easy to set up a new ISA account with HTB and arrange the transfer of an old ISA into the new ISA. Just one slightly confusing step where you have to nominate all or some of pre-existing ISA where the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My only gripe is when you give one provider fifteen days notice authorisation to transfer your maturing ISA. Then it's not done on the maturity date. It can be a week to ten days before the funds tran... See more
Company replied
I wanted to transfer an I.S.A. from Close Brothers to HTB. I filled in the application correctly online and then the only correspondence from HTB was numerous emails asking me to fund my ISA. I was o... See more
Company replied
I transferred my ISA in and everything worked well. My only small gripe is that all emails are worded for the opening of a new account and not a transfer in. In turn there were no interim updates abou... See more
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Company details
- #32 of 48 best companies in Bank
Written by the company
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated bridging finance, development finance, specialist mortgages and wholesale finance teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- htb.co.uk
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Easy website to use
Easy website to use. quick and accurate confirmation of the transaction
5 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the website easy to use and you're happy with the service.
Hampshire Trust Bank
Our requirement for a Business Account…
Our requirement for a Business Account prompted several questions which we managed to answer satisfactorily and the account was granted.
31 January 2026
Reply from Hampshire Trust Bank (HTB)
Hi Carl, thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
Easy to open an account online.
1 March 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Competitive interest rates
Competitive interest rates. Very good customer service centre.
27 February 2026
Reply from Hampshire Trust Bank (HTB)
Hi Janet, thank you for taking the time to leave feedback.
We're pleased that you're happy with the product and the service.
Hampshire Trust Bank
Really easy to navigate their website…
Really easy to navigate their website and kept me updated throughout. I would highly recommend
11 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found our website easy to navigate.
Hampshire Trust Bank
Transferring in a fixed rate ISA
Opened a fixed rate ISA to transfer in previous years depoits. Rate very good and account opening on the website easy to do and very clear. It would have been good to have acknowledgement of the transfer when opening the account as a number emails were sent chasing the initial deposit when it was simply transferring from another provider. I had to call to ensure all was well. Overall though an excellent service
24 February 2026
Reply from Hampshire Trust Bank (HTB)
Hi David, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy and you're happy with the service.
We're always keen to improve and I have passed your feedback onto the team.
Hampshire Trust Bank
New savings account
The account was easy to set-up & the 5yr interest rate was the best I could find.
10 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Good interest rates and very easy to…
Good interest rates and very easy to open an account and to fund it using bank transfers. Clarity of language on the website gives you all yhe information you need.
.
2 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy and our website was clear.
Hampshire Trust Bank
Helpful agents
19 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you're happy with the service and you found our agents helpful.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Simple process to open an account
Simple process to open an account. Competitive rate of interest.
3 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy and you're happy with the product.
Hampshire Trust Bank
Great charity account
Really easy to open the account, simple process and a great savings rate
24 February 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy and you're happy with the product.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you are happy with the service so far.
Hampshire Trust Bank
My ISA transfer
My ISA transfer was completed in a timely manner but communication during the process was poor. It took HTB 3 days to respond to an email asking if the transfer was being done.
16 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're sorry that you found the communication poor, we're always keen to improve, and will pass this onto the team.
Hampshire Trust Bank
Straightforward process
Very straightforward process opening an account, at a good interest rate
23 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process straightforward and you're happy with the product.
Hampshire Trust Bank
Only one problem…
It was easy to set up and straight forward apart from wanting to add my wife into the account. this was not allowed due to her not having a mobile phone or being on the internet. not being allowed to use my mobile or email as contact.which is allowed by other banks.
which allows the account to transfer to the other if something happens to one of us.
13 January 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're always keen to improve and will pass this onto the team.
Hampshire Trust Bank
Bare Trust Issue - They do not seem to have procedures in place!
Bare Trust Issue.
Bare Trust setup for my son a few years ago when his grandfather passed. Now my son has turned eighteen, We have been in contact with HTB who do not seem to know how to exceute access to the account/funds for my son. This has been ongoing for weeks. Raised a complaint due to lack of correspondance! How can a Trust Bank not know how to deal with a bare trust once the beneficiary reaches 18? They have now closed the complaint and have not been in touch other than to explain that they have closed the complaint.
28 January 2026
Unprompted review
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're sorry that you are not satisfied with the service you have received.
We're always keen to improve and have passed this onto the team who are in the process of resolving.
Hampshire Trust Bank
All the transfers went smoothly…
All the transfers went smoothly including fixed term ones with a maturity date
10 February 2026
Reply from Hampshire Trust Bank (HTB)
Hi Kevin, thank you for taking the time to leave feedback.
We're pleased that you found the transfer process smooth.
Hampshire Trust Bank
Fast and efficient
Accepted scanned documents for proof of identity.
Pretty straightforward. Fast acceptance.
11 February 2026
Reply from Hampshire Trust Bank (HTB)
Hi Angie, thank you for taking the time to leave feedback.
We're pleased that you found the process straightforward.
Hampshire Trust Bank
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