Hydrow Reviews 10,044

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company. Many customers express their love for the Hydrow rower, praising its quality, sturdy build, and quiet operation. People find the machine intuitive and easy to set up, with many enjoying the immersive experience and the variety of classes offered. The intelligent display is frequently highlighted as responsive and crystal clear, contributing to a top-notch user experience. However, some customers also noted issues with the price and customer service. People found the subscription cost to be very expensive, with some expressing strong dissatisfaction regarding the pricing structure and perceived lack of responsiveness to customer feedback. The minority of people were dissatisfied with customer service, citing unhelpful responses, long wait times, and difficulties with repairs or receiving replacement parts.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers express satisfaction, praising the machine's... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the responsive display, easy... See more

Fitness

Clients share positive opinions on fitness, praising the full-body workouts and cardio benefits. Many... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the machine's excellent quality,... See more

Price

Customers consistently express strong dissatisfaction with pricing. Many reviewers report unexpected... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hydrow Pro is a serious rower that you would see at a commercial gym. Have enjoyed the videos to row along with several trainers over the last 3 weeks in starting slow and building up each day in pace... See more

Company replied

Rated 4 out of 5 stars

I am giving Hydrow four stars, primarily due to the shipping. My unit sat two hours away from me almost five days, waiting for a third-party shipper to deliver it. I had to call them every day to... See more

Company replied

Rated 4 out of 5 stars

Outstanding , more I use the rower the more I learn the more it is satisfying.

Company replied

Rated 4 out of 5 stars

Love the equipment and programming - guides are excellent! Cost is very (!!) high. For that cost, Support should be 10X better. They are very friendly and helpful. Or at least promising to help. B... See more

Company replied


Company details

  1. Physical Fitness Programme

About Hydrow

Written by the company

Hydrow Logo

The Live Outdoor Reality Rower


Hydrow’s innovative Live Outdoor Reality™ (LOR) technology not only delivers world-class rowing instruction in real time, but does so while leveraging state-of-the-art features that bring the sights, sounds and physical experience of rowing on the water — making Hydrow the closest you can get to an on-river experience without actually leaving your home.

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4.2

Great

TrustScore 4 out of 5

10K reviews

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Rated 5 out of 5 stars

I got my Hydrow a couple of years ago…

I got my Hydrow a couple of years ago and loved all the workouts. I felt stronger each time I finished a workout as far as my technique I knew that I was missing out “something “. Navigating on my own by watching videos helped but the most important turn out was after couple of personal trainings with Coach Megan. She was able to spot what I was missing and corrected my stand. It was a game changer. Thank you,Hydrow! Thank you, Megan!!

17 April 2024
Unprompted review
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Reply from Hydrow

Thank you for your wonderful review! We're thrilled to hear that you've enjoyed your Hydrow workouts over the years and have felt stronger with each session. It's fantastic that our personal coaching could provide personalized guidance to perfect your technique. Your progress is truly inspiring, and we're grateful to have you as part of the Hydrow community!

Rated 5 out of 5 stars

The Wave Delivers

I received my first Wave in January 2024 at my winter home in UT and used it about 5 times/week. When I returned to my summer home in MT I ordered another Wave for that home. Both arrived in excellent condition and were relatively easy to assemble. It was easy to transfer my subscription to the MT Wave. I am now using my Wave again. I love the many options for scenic rows and enjoy rowing through Prague or Vancouver, the Montlake Cut in Seattle, the Thames, and various lakes.
I have gradually increased distance and speed during my 15 or 20 minute rows and have toned muscles. It is easy to pair my Apple watch and view my heart rate on the display. Needless to say, I am very happy with my Waves and the Hydrow company.

24 January 2024
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Reply from Hydrow

Thank you for sharing your wonderful experience! We're thrilled to hear that you're enjoying your Hydrow Waves at both your homes and making the most of the scenic rows. It's fantastic that you've seen improvements in distance, speed, and muscle tone, and we're glad to hear that pairing your Apple Watch has been easy. Your satisfaction means the world to us, and we're grateful to have you as part of the Hydrow community!

Rated 5 out of 5 stars

Love Hydro!

Love Hydro. The support team was patient,,kind, informed. I was having trouble connecting to the Wi-Fi and they showed me how to connect through my phone which allowed me to start rowing right away. I found out that my Wi-Fi was not good and I needed to replace my router. I did that and everything worked perfectly. So now I'm on the internet and rowing like a crazy woman. I love hydro

16 June 2024
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Reply from Hydrow

Thank you for your review! We're glad our support team could help you get connected and start rowing right away—enjoy your Hydrow!

Rated 5 out of 5 stars

Big fan of the hydrow

Easy to set up (recommend a second person though) and the exercises are nice.

15 June 2024
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Reply from Hydrow

Thank you for your review! We're glad you found it easy to set up and are enjoying the exercises.

Rated 4 out of 5 stars

Definitely would recommend.

Great bit of kit and timely delivery followed by easy self set up. My gripe is the monitor not being able to stream as it would be nice to put something on and just dumb row watching and listening to something else. I absolutely understand that this limitation prevents piracy and misuse. Would be nice to 'unlock' the potential of doing this within the supscription. Otherwise it's great and I'm enjoying it.

15 June 2024
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Reply from Hydrow

Thank you for your review! We're delighted to hear you're enjoying your Hydrow and that the setup was easy.

Rated 4 out of 5 stars

EFFECTIVE!

The machine itself is amazing. You will work your entire body, in which that's what my goal was for this a piece of home equipment. I'm am a avid athlete, almost 40 years old and always on the go. This has replaced my gym in my area, which is subpar. A variety set of dumbells and boxing equipment plus this machine. Your good! I have dropped almost 10 lbs using this machine over a 2 1/2 week stretch. If I had to knock anything.. it would be the shipping company used to deliver it. They need to work on their communication skills with WORKING PEOPLE in regards to tracking information and real time delivery schedules. The other thing is I wish you could just row to the scenery on the screen or be able to mirror your phone view.(I know..thats not it's intended purpose lol) what they could work on is more support for other fitness gear outside of apple.I use a Garmin fitness watch and so far have been unsuccessful linking to the machine. Other than that... AMAZING!

15 June 2024
Rated 4 out of 5 stars

The Hydrow is great but….

The Hydrow is great but the rowers on screen talk too much and lose their rhythm. It makes it hard to follow when you’re a beginner and relying on them to regulate your row. Also, the installation team were clueless on the device except for installing it. I thought it might be someone who used the machine and could provide tips and usage advice. Besides that I love it!

4 June 2024
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Reply from Hydrow

Hi Denise -- Thanks for taking the time to leave your review. It is good to hear you are enjoying Hydrow so far! Our goal at Hydrow is to provide the best possible experience for beginners and experienced rowers alike. We recommend you explore some of the introductory series on Hydrow or reach out to our team directly at support.hydrow.com for tips and usage advice. We are always happy to help!

Rated 5 out of 5 stars

Love my Hydrow

Love my Hydrow. I like the variety of the workouts, I can spend 5 min really working hard or 10 min more steady, I can pick and choose what is right any given day.

6 June 2024
Rated 5 out of 5 stars

I love my Hydrow!!

I love my Hydrow!!! As a beginner rower, I appreciate the tutorials on how to row effectively. I love the workouts that focus on efficiency and technique. I have seen an improvement in just a month! The scenery is incredible and the instructors are fun and encouraging! I am so happy I made this purchase.

5 June 2024
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Reply from Hydrow

Thank you for your wonderful review! We're delighted to hear that you're enjoying the tutorials, workouts, and scenery and that you've seen improvements in just a month.

Rated 5 out of 5 stars

COUPLE GOALS

Awsome me and my wife are in competition on who has the most meters. We try to have no days off.

5 June 2024
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Reply from Hydrow

Thank you for your review! We're thrilled to hear that you and your wife are enjoying some friendly competition and staying active together with Hydrow.

Rated 5 out of 5 stars

Everything is great

Everything is great. Fast shipping great machine and had a good sale going on

11 June 2024
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Reply from Hydrow

Thank you for your review! We're glad to hear you had a great experience with our fast shipping and the Hydrow itself.

Rated 5 out of 5 stars

Easy to put together and the quality is…

Easy to put together and the quality is great. Enjoying the on screen rows!

11 June 2024
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Reply from Hydrow

Thank you for your review! We're glad you found it easy to assemble and are enjoying the workouts.

Rated 5 out of 5 stars

Love my hydro wave

Love my hydro wave. I’m more motivated than using any other machines.

11 June 2024
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Reply from Hydrow

Thank you for your review! We're thrilled to hear that your Hydrow Wave is keeping you motivated.

Rated 2 out of 5 stars

It’s a wonderful machine

It’s a wonderful machine, and for 2 grand it should be. Then they want to squeeze you for over 500.00 a year to fully enjoy it. Much cheaper and great options out there. I would move on from this one.

3 June 2024
Unprompted review
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Reply from Hydrow

Hi Robert -- Thank you for taking the time to write your review. Hydrow does offer limited functionality without the membership, but we believe the full membership provides the best workout experience possible. The cost of that membership also goes directly towards our team of Athletes and our Production Crews, and allows them to travel the globe and produce and film the most unique and exciting workout content possible. If you prefer not to subscribe, you can still enjoy rowing with our Just Row Mode. If you have any additional questions or feedback, please don’t hesitate to get in touch with our team at support.hydrow.com.

Rated 4 out of 5 stars

Love my Hydrow

Love my Hydrow. Only issue we have is sometimes the Bluetooth cuts out. Effecting the overall rowing experience. Makes it hard to get in the zone when the voice of your athlete and the music cuts in and out. Or just shuts off.

9 June 2024
Rated 5 out of 5 stars

What a happy purchase I made

What a happy purchase I made! The rower is wonderful and itself, but really just a pleasure to work out.
I really enjoy the instructors as well especially Aquil Abdullah.

7 June 2024
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Reply from Hydrow

Hi Sara -- Thank you for taking the time to leave your review. We designed the Hydrow to be the best rower in the business, and it is great to hear you are enjoying the machine. It's even better to hear that you are enjoying the workouts and content as we believe our membership experience truly sets us apart! We appreciate you being a part of the crew.

Rated 5 out of 5 stars

I hate working out but truly love my…

I hate working out but truly love my Hydrow. The motivation and stories from Aquil are my favorite. He encourages me to push and keeps a smile on my face! Thank you Aquil.

6 June 2024
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Reply from Hydrow

Thank you for your review! We're delighted to hear that Aquil's motivation and stories are making your Hydrow workouts enjoyable and effective.

Rated 5 out of 5 stars

After having my fourth baby

After having my fourth baby, Hydrow is getting me moving, helping me to strengthen my body and improve my posture. Over all workouts are engaging and time flys during every workout.

5 June 2024
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Reply from Hydrow

Thank you for your wonderful review! We're thrilled that Hydrow is helping you improve your posture while keeping your workouts engaging.

Rated 5 out of 5 stars

Great workouts…helpful company with…

Great workouts…helpful company with subscription with tons of videos and interactions that motivates me to build a routine as I haven’t been actively working out for a while. Outstanding customer service!

3 June 2024
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Reply from Hydrow

Thank you for your fantastic review! We're thrilled that our workouts, videos, and customer service are helping you build a routine and stay motivated.

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