This aution has the worst customer care even the director says he hasn’t got time to put there mistakes wrong .i come to this aution once a week and one in every 4 weeks all goes smooth . The rest of... See more
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Review summary
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Reviews shaping this summary
This full site is a SCAM, don't get me wrong there are a FEW small deals but they are few and far between. They manipulate the prospective customer from the moment they grab your attention. "A WEA... See more
Company replied
Ibidder is simply a platform, it’s the sellers that are running scams, but Ibidder do nothing to help the buyer, none communication. I won 2 battery power backs on 247 auction . WARNING DONOT BID ON A... See more
Company replied
I won an item, paid for it and a wrong item was sent. I did not accept the delivery and lost almost £600. All I get from I-bidder is " I would like to inform you that we are actively following up with... See more
Company replied
Company details
Information provided by various external sources
Branded surplus stock direct from major retailers with up to 85% off RRP. The UK's largest digital auction marketplace for retail returns and surplus consumer product.
Contact info
The Harlequin Building, 65 Southwark Street, SE1 0HR, London, United Kingdom
- +44 203 725 5500
- customersupport@i-bidder.com
- i-bidder.com
2.4
Poor
648 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 1 month
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What a disgrace of a company called to…
What a disgrace of a company called to apologise about a genuine mistake by accident couldn’t get back in time to cancel the bid . Called straight away and was treated very rudely even though I politely apologised.
24 February 2026
Unprompted review
Reply from i-bidder.com
Dear Mrs Head,
Thank you for sharing your experience.
We’re very sorry to hear about the way your call was handled and understand how frustrating this must have been. i-bidder strives to ensure all interactions are professional and courteous.
If you have not already done so, please contact our Customer Support team at support@i-bidder.com with the details of your experience so we can review the matter and provide assistance.
Kind regards,
The i-bidder Team
Please do homework before bidding 👍
Title: Important to understand “Provisional Bid” and Underbid Invoicing
I want to share my experience so other bidders can proceed with caution and clarity.
In November 2025, I participated in a vehicle auction hosted via i-bidder. At 13:33 the platform confirmed I was no longer the highest bidder. However, 39 minutes later I received an email from the auctioneer stating “Congratulations, your provisional bid has been accepted” along with an invoice requiring payment within 24 hours by bank transfer.
As a bidder, this was confusing because I believed the auction had ended and that I had lost the lot.
The matter became complex and required involvement of my banks and further investigation. Ultimately, the auctioneer issued a full refund.
My advice to anyone using auction platforms:
• Screenshot the lot page before bidding
• Check the “Additional Fees” tab carefully
• Understand whether underbidders remain bound
• Be cautious of short payment deadlines
• Clarify in writing how a contract was formed
I recognise that i-bidder acts as a platform for independent auctioneers. However, bidders should fully understand how “provisional bid acceptance” works before participating.
I hope this helps others avoid confusion and stress
12 November 2025
Unprompted review
Reply from i-bidder.com
Dear Wayne,
Thank you for sharing your detailed experience.
We understand how confusing situations involving “provisional bids” and underbid invoicing can be, and we appreciate you highlighting this for the benefit of other bidders. i-bidder operates as a platform for independent auctioneers, who are responsible for their own listings, bids, invoicing, and payment arrangements.
We take all reports of misleading or unclear auction practices seriously. If you have not already done so, please contact our Customer Support team at support@i-bidder.com with the details of the auction and any supporting information, so the matter can be reviewed further.
Kind regards,
The i-bidder Team
SCAM WITH Ibidder AND 247 AUCTION
Ibidder is simply a platform, it’s the sellers that are running scams, but Ibidder do nothing to help the buyer, none communication. I won 2 battery power backs on 247 auction . WARNING DONOT BID ON ANY ITEM FROM 247, COMPLETE SCAM. Operated by a idiot from home, I won two battery chargers, he sent me one and when I eventually got hold of the idiot he said and I quote “ you only paid £30 for the two, so having one is still good value” the item also did not work and he said they are customer returns, I would love to meet this company in person. I can not believe Ibidder let this happen, but of course they do as they support the scam to make money -
1 August 2025
Unprompted review
Reply from i-bidder.com
Dear Brian,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience. i-bidder operates as a platform that allows independent auctioneers to host and manage their sales. All auctioneers are responsible for their own listings, descriptions, payment arrangements, and fulfilment of lots.
We take reports of misleading or fraudulent activity seriously. If you have not already done so, please contact our Customer Support team at support@i-bidder.com with the details of the auction and any supporting information so that we can review the matter further.
Kind regards,
The i-bidder Team
I find the web site really easy to use…and the customer service is excellent
I find the web site really easy to use and I can check back on either what has happened on bids I have place or what I have coming up and I get real time emails that alert me to changes in my bid status of lots I am interested in.
I have been with i-bidder for many years and trust them. Recently I had an experience that was a first. I had trouble contacting an auction house to arrange delivery of my winning Bids. I emailed i-Bidder and received a reply and after supplying the key information to James he sorted everything out for me. James kept in frequent contact and updated me regularly. The auction house contacted me and my goods are on their way. Thank you James!
9 February 2026
Unprompted review
Reply from i-bidder.com
Dear Linda,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you find the i-bidder platform easy to use and that real-time alerts keep you informed about your bids. It’s also wonderful to hear that James was able to assist you with your delivery issue and kept you updated throughout the process.
If you need further assistance, our Customer Support team is always available at support@i-bidder.com.
Kind regards,
The i-bidder Team
Very professional and helpful team
Very professional and helpful team. Supportive and excellent communication. Highly mannered and polite team
3 February 2026
Unprompted review
Reply from i-bidder.com
Dear Labib,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found our team professional, helpful, and polite. Providing supportive and clear communication is very important to us, and it’s wonderful to know that your experience reflected that.
Should you need any further assistance, our Customer Support team is always available at support@i-bidder.com.
Kind regards,
The i-bidder Team
Excellent customer service
Excellent customer service. CYRIL was attentive and knowledgable Most helpful and rang promptly. Ipointed out how unscrupulous auctions like Cambridge and Swift asset were bleeding customers dry with high commision and then an outrageous admin charge of about £800 on each sale. READ TERMS VERY CAREFULLY DO NOT DEAL WITH ABOVE MENTIONED READ REVIEWS
6 February 2026
Unprompted review
Reply from i-bidder.com
Dear Malcolm,
Thank you for taking the time to share your feedback.
We’re thrilled to hear that you had an excellent experience with our Customer Support team. It’s great to know that Cyril was attentive, knowledgeable, and provided prompt assistance. Positive feedback like yours is very encouraging to our team.
If you ever need further support or have questions about auction terms or charges, our team is always happy to help at support@i-bidder.com.
Kind regards,
The i-bidder Team
Won bid on I bidder to buy a van from…
Won bid on I bidder to buy a van from Brightwell auctions.paid invoice plus vat for van Then received 2nd invoice demanding payment of fees +vat plus there own commission fees which were 800.00 +vat which totalled around 1450 extra .I said I was not happy with there fee and sent someone to talk to yhem at registered address but business not at this address?Phoned up Brightwell ànd asked to see van before I paid 2nd payment they gave address of were vsn was being stored .was told to make payment by 12.00 next day otherwise would be charged for storage.I made full payment at 10.00 next day rang hannah at Brightwell office to confirm payment and asked about collection of vehicle .She said would ring me back .I then received a 3rd invoice demanding a further payment of around 1400 pound for storage costs I was flabbergasted. I Rng up office spoke to manager who told me that if I didn't pay in full I had no chance of getting van I bought van.in July and still not got van off Brightwell s.i believe they have mot van and taxed it on.1st September and sold it on again.They have not replied to any of my letters. Now owed £4700 pounds
3 July 2025
Unprompted review
Reply from i-bidder.com
Good afternoon,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how concerning this situation must have been. i-bidder.com operates as a platform that allows independent auction houses to list and manage their auctions. Auctioneers are responsible for their own invoices, fees, descriptions, and the fulfilment of lots.
We take reports of disputes and irregularities seriously. If you have not already done so, please contact our Customer Support team at support@i-bidder.com with the details of the auction, invoices, and any supporting correspondence so that the matter can be reviewed further.
Kind regards,
The i-bidder Team
I bidder themselves are fine ive had no…
I bidder themselves are fine ive had no problem used them 4 times now amdnrecieved everything I won. Delivery is separate from them as they use various company's. One being DHL who delivered me a sofa (one man) who left it on the road outside house as he had no help however I bidder as a company are fine to use
30 January 2026
Unprompted review
Reply from i-bidder.com
Dear Leee,
Thank you for taking the time to leave your review and for your positive comments about using i-bidder. We’re pleased to hear that your bidding experience has been straightforward and that you’ve successfully received the items you’ve won.
You are absolutely correct that delivery arrangements are handled separately by the auctioneer or their chosen courier, and not directly by i-bidder. We’re sorry to hear about the inconvenience you experienced with the delivery of your sofa, and we appreciate you highlighting this distinction for other bidders.
Your feedback is valuable and helps set clear expectations for users of the platform. We hope to continue providing you with a smooth bidding experience in the future.
Kind regards,
The i-bidder Team
I've logged in to i bidder then it asks…
I've logged in to i bidder then it asks me to sign in on to the auction company live bid and it will not allow me to do so. So I missed out on winning bids! Thanks!
31 January 2026
Unprompted review
Reply from i-bidder.com
Good day,
Thank you for bringing this to our attention, and we’re sorry to hear about your experience.
Access to live bidding on i-bidder requires bidders to be logged in both to their i-bidder account and to the live bidding app. If a session expires, cookies are blocked, or the browser does not complete the handover correctly, this can unfortunately prevent access to live bidding and result in missed bids.
We appreciate how frustrating this is, particularly during a live auction. Our support team is always happy to assist with troubleshooting login or access issues, and we strongly recommend contacting us as soon as a problem occurs so we can help in real time where possible.
Your feedback has been noted and helps us identify areas where the login and live bidding process can be improved.
Kind regards,
The i-bidder Team
This full site is a SCAM
This full site is a SCAM, don't get me wrong there are a FEW small deals but they are few and far between. They manipulate the prospective customer from the moment they grab your attention. "A WEALTH OF INFORMATION LEADS TO A POVERTY OF ATTENTION".
Indeed by the time you buy ANYTHING you will no doubt be able to buy it much cheaper elsewhere. Returns are a NO NO as you will end up losing the majority of the time and do not buy any Cars, Vans and Plant as there will be a RESERVE and then 20% Buyers Premium and 20% VAT.
Save your money and STAY AWAY FROM THIS SCAM.
2 January 2026
Unprompted review
Reply from i-bidder.com
Dear Michael,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating fees and reserve prices can be if expectations are not met.
To clarify, i-bidder provides the online platform that enables independent auctioneers to list and run their auctions. Each auctioneer sets their own lot terms, fees, and reserve prices, and i-bidder does not control or set these.
We’ve shared your comments internally, as feedback like this helps us work with auctioneers on transparency, best practices, and improving the bidder experience.
If you’d like to provide further details, please contact us at customersupport@i-bidder.com.
Best regards,
The i-bidder Team
couldn’t bid because I couldn’t login…
couldn’t bid because I couldn’t login after registering.
24 January 2026
Unprompted review
Reply from i-bidder.com
Good day,
Thank you for your feedback. We’re sorry to hear you experienced difficulties logging in after registering.
If you’re still having trouble, please contact us at customersupport@i-bidder.com and our team will be happy to assist you in accessing your account.
Best regards,
The i-bidder Team
Avoid avoid avoid!!!!!!
I didn’t even want to give this company 1 star… in error bought my daughter a car for 5k, the details said it was fully working etc arrived and didn’t start, needed new gear box and pretty much everything, been to 3 garages at huge cost and all said it was scrap! No come back from I bidder ….. AVOID AVOID AVOID!! Utter con and 6k out of pocket and no car for my daughter
16 July 2025
Unprompted review
Reply from i-bidder.com
Dear Hannah,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating it is when an item does not meet expectations.
To clarify, i-bidder provides the online platform that allows bidders to participate in auctions run by independent auctioneers. Each auctioneer is responsible for the description, condition, and delivery of their items, and i-bidder does not inspect, handle, or sell items directly.
We take feedback like yours seriously and have shared your comments internally, as they help us work with auctioneers on transparency, best practices, and improving the bidder experience.
If you would like us to review this further, please contact us at customersupport@i-bidder.com with your auction and lot details.
Best regards,
The i-bidder Team
Poor customer service for long time user of the platform.
I have used i-bidder.com for a long time and as such on reading some of the reviews, I can see that users were not fully aware of what the platform does and how it works. Think of it as a platform that allows small businesses to sell online without having to handle a website until they are ready. So complaints about pricing are not down to the platform but down to the user who did not read the terms and conditions of the individual auction house agreement when they bid. Many a time I have seen a bargain only to see large hammer fees or no delivery.
However, an area where I thought i-bidder.com might be weak is if there is an issue with an individual auction house. This has now happened to me. The fact that they will not support a user on their platform when an auction house has not delivered goods, and that auction house can/will blacklist a users account affecting their standing on the platform is quite frankly shocking.
I would probably say don't use Supreme Auctions anymore, I was previously complimentary of them, but there is a change in their operation which makes them appear a little cut throat, and obviously this is something I-bidder.com cannot deal with, as I am sure that some of the terms that this auction house now uses may be breaking some consumer laws, even if they are part of the agreement before bidding.
I will be contacting my bank to initiate a chargeback request for my non delivered goods.
14 January 2026
Unprompted review
Reply from i-bidder.com
Dear Mr Pierre,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the issues you’ve experienced and understand how concerning it is when items are not delivered as expected.
To clarify, i-bidder provides the online platform that allows independent auctioneers to list and run their auctions. Each auctioneer is responsible for their own listings, item descriptions, and delivery arrangements, and i-bidder does not handle or dispatch items on behalf of auctioneers.
We take feedback of this nature seriously and have shared your comments internally, as they help us engage with auctioneers on transparency, best practices, and improving the experience for all bidders.
If you would like to provide further details for us to review, please contact us at customersupport@i-bidder.com with your auction and lot information.
Best regards,
The i-bidder Team
Reply from i-bidder.com
Dear Asif,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
To clarify, i-bidder provides the online platform that connects bidders with independent auctioneers. Each auctioneer is responsible for their own items, fees, and terms of sale.
We’ve shared your comments internally, as feedback like this helps us work with auctioneers on transparency and best practices for bidders.
If you’d like to provide further details, please contact us at customersupport@i-bidder.com.
Best regards,
The i-bidder Team
Reply from i-bidder.com
Dear Hartley,
Thank you for your feedback! We’re glad to hear you found the platform easy to use.
We appreciate you taking the time to share your experience.
Best regards,
The i-bidder Team
DID TRANSACTION WITH SUPREME AUCTION…
DID TRANSACTION WITH SUPREME AUCTION AND THEY RIPPED ME OFF BUY SENDING ME ITEMS THAT THEY KNEW WAS BROKEN AND NOT WORKING AND WHEN I CALLED THEM UP THEY SAID ITS NOT THERE PROBLEM AFTER TAKING £697 OFF ME
6 October 2025
Unprompted review
Reply from i-bidder.com
Dear Antonio,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it is when items purchased do not meet expectations.
To clarify, i-bidder provides the online platform that connects bidders with independent auctioneers. Auctioneers are responsible for their own listings, item condition, and delivery, and i-bidder does not handle, inspect, or dispatch items.
We take feedback like yours seriously and have shared your comments internally. Reviews such as yours help us work with auctioneers to improve transparency and bidder experience on the platform.
If you would like us to review this further, please contact us at customersupport@i-bidder.com with your auction and lot details.
Best regards,
The i-bidder Team
Lost £600 and still no refund
I won an item, paid for it and a wrong item was sent. I did not accept the delivery and lost almost £600. All I get from I-bidder is " I would like to inform you that we are actively following up with the account manager and the auctioneer concerning your complaint". Absolutely rubbish support. I have no item and no refund. AVOID THESE SCAMMERS!
23 December 2024
Unprompted review
Reply from i-bidder.com
Dear Cris,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it is when an item isn’t delivered as expected.
To clarify, i-bidder provides the platform for bidders to participate in auctions run by independent auctioneers. Each auctioneer is responsible for the listing, payment, and delivery of their items, and i-bidder does not handle or dispatch goods directly.
We take feedback like yours seriously and have shared your comments internally, as they help us work with auctioneers to improve transparency and the experience for bidders.
If you’d like us to review this further, please contact us at customersupport@i-bidder.com with your auction and lot details.
Best regards,
The i-bidder Team
***Supreme Auctions update**
I have been dealing with Supreme Auctions, through i-bidder.com.
I finally made contact with Supreme Auctions via telephone after numerous attempts, and after they emailed me informing me they had decided to ban me from their site. They also stated that my details would be shared with other auction houses. The ban was imposed after I had contacted my bank to dispute payment and receiving a 'charge back' to my bank account. I had waited more than a reasonable amount of time for my items to be delivered, around 6 weeks- they had been ordered for Christmas. The bank subsequently reimbursed my account by just over £150. I was unable to recover a further (£70+ bidding payments), due to the method of payment, (being a direct payment from my bank card). I spoke with a lady at Supreme Auctions who explained that if I were to cancel the charge back and send them proof that this was done, I would then be able to place what would be a duplicate order in an upcoming auction, for the items I had not received previously. I then asked her to confirm that the items would be new (as stated in the previous auction), and after making some inquiries, she informed me that the items would be unchecked and untested, so essentially used or possibly even broken items. I have made several purchases without any issues, with other auction houses in the past. I am unhappy to potentially be paying over £200+ for broken or used goods. As the previous order was never delivered, I have little confidence that this order would be fulfilled too. So, if this is the way Supreme Auctions behave towards their customers after not keeping up their end of the sale, then the decision to not purchase anything further from this company in the future, is fine by me. I am just disappointed that they would see this as a legitimate reason to ban me and pass my details around other auction companies. Potential consumers beware!
20 November 2025
Unprompted review
Reply from i-bidder.com
Good day,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how concerning it is when items you’ve paid for have not arrived.
To clarify, i-bidder provides the technology platform that enables bidders to participate in auctions run by independent auctioneers. Each auctioneer is responsible for their own listings, payments, and delivery of items. i-bidder does not inspect, handle, or deliver items on behalf of the auctioneer.
We take feedback like yours seriously and have shared your comments internally, as they help us work with auctioneers on best practices and transparency for bidders.
If you would like us to review this matter further, please contact us at customersupport@i-bidder.com with your auction and lot details.
Best regards,
The i-bidder Team
Collection is very easy
Collection is very easy. Staff helpful in assisting loading and checking items. Also offered Tea or coffee.
Great Team
5 December 2025
Unprompted review
Reply from i-bidder.com
Hi Michael,
Thank you for your feedback! We’re delighted to hear that the collection was easy, the staff were helpful, and you felt well looked after. It’s great to know that small touches like offering tea or coffee made a positive difference.
We appreciate you taking the time to share your experience and look forward to supporting you in future auctions.
Best regards,
The i-bidder Team
This aution has the worst customer care…
This aution has the worst customer care even the director says he hasn’t got time to put there mistakes wrong .i come to this aution once a week and one in every 4 weeks all goes smooth . The rest of the time you book in for a time and order isn’t ready or they have none in stock or wrong items or some missing they then tell you they will refund you and that takes weeks if you lucky if not you don’t get refund then can’t find paper work if they looked after the customers better would be a good aution
5 December 2025
Unprompted review
Reply from i-bidder.com
Hi Alan,
Thank you for taking the time to share your experience. We’re sorry to hear about the repeated issues you’ve faced with your orders, including items not being ready, missing stock, and delays with refunds. We completely understand how frustrating and inconvenient this must be.
Please note that i-bidder.com is an online platform, and auctioneers are responsible for managing their own listings, stock, and customer service. That said, we take feedback like yours seriously and encourage you to contact our Support Team at customersupport@i-bidder.com so we can review your case and liaise with the auctioneer on your behalf.
Thank you again for bringing this to our attention — your feedback helps improve transparency and support for all buyers.
Best regards,
The i-bidder Team
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