I2ioptometrists Reviews 

352
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, always going the extra mile to make people feel welcome and comfortable. Many highlight the exceptional service, noting thorough eye tests and personalized attention that ensures a smooth and pleasant experience. Reviewers appreciate the genuine advice and lack of pressure during their visits. The selection of products, including impressive frames and varifocals, is also highly regarded, with staff providing excellent guidance to help customers find the perfect fit. Many customers express long-term loyalty, having returned for years due to the consistent first-class service and trust in the company's expertise and care.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their welcoming, friendly, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as first-class, excellent, and... See more

Product

Users describe positive interactions with the product, highlighting the impressive and extensive selection of... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-notch, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more

Rated 5 out of 5 stars

Stephen is very thorough and highly experienced; giving me peace of mind particularly as I get older. Through the advancement in scanning and Stephen's skill; he can help identify health issues as w... See more

Rated 5 out of 5 stars

My Go-To company for glasses and sight tests for many years now and I don't expect that to change in the years to come. Stephen, their optician, is both professional and friendly taking me through al... See more


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5.0

Excellent

TrustScore 5 out of 5

352 reviews

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5.0

All reviews

(352)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent alround service

I have been using i2i for at least 10 years and they never let me down. All the staff are incredibly friendly and I always feel comfortable from the moment I walk in. Before my eye exam, Stephen immediately noticed that I had a chalazion on my eyelid and gave me instructions to treat it. The eye exam was thorough and professional, and he took the time to answer all my questions without rushing.

Choosing new glasses was great fun and Jennifer and Michael were full of lots of advice. There is a great selection and they helped me find the perfect pair, plus prescription sunglasses. I really appreciated the personalised attention.

I would definitely recommend i2i to anyone looking for quality eye care and excellent service!

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Annual Eye Test

I have been attending i2i for my eye care for a few decades now. I have always received excellent and friendly service and advice from all the staff.
Definitely the place to go for professional eye care.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at i2i…

I had a fantastic experience at i2i optometrist Howard Street, where Stephen and the entire staff were incredibly friendly, knowledgeable, and attentive. Stephen took the time to help me find the perfect contact lenses, ensuring I felt comfortable and confident with my choice. I truly value shopping locally and supporting small businesses, and this practice exemplifies the personalized, caring service I appreciate. I highly recommend them to anyone looking for expert eye care in a warm, welcoming environment.
Steven H

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Best in Glasgow

Great service from Stephen and the team. Bought my glasses from here and then brought in Sunglasses to have reglazed great price and had them back within a day. Great prices and staff makes you feel really welcome.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

I2i Howard St Glasgow with Sean and his…

I2i Howard St Glasgow with Sean and his team have been simply superb. My partner had recommened I2i from previous visits, and I could not agree more now.
The eye test was thorough, yet with a relaxed vibe. The choice of available designer frames on display was indeed a sight to behold-pun intended! Super fast and efficient service, with a bespoke experience and multiple options available for lenses and coatings. Customer aftercare has likewise been an absolute delight. Totally recommend, and will be back in two years' time. Delighted and greatful from Iceland.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb experience

From the minute you walk through the door you are made very welcome and treated like an old friend. Re the eye test, Stephen made you feel at ease and was very knowledgeable and professional when carrying it out, giving a full explanation of the various tests carried out. Then when picking new frames David was excellent, I had picked out a couple of frames prior to the test and while I was with Stephen he picked out other frames that he thought might suit me. What I can I say, he was right, I picked the frames he thought were most suitable, David then explained about my lens choices, again extremely helpful with no pressure on which ones to choose.
While eye tests and picking glasses is not something to look forward to, all I can say is that the service received made my visit an enjoyable experience.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Went for my yearly check up yesterday and yet again had great service. Been going there for roughly 25 years now and thoroughly recommend them. Stephen is the best as almost 3 years ago he diagnosed me with a specific condition that my GP missed completely. Entire staff are so friendly and helpful. See you in a year's time 🤩

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service as always

I had great service today when choosing sunglasses with i2i- I was shown lots of different frames and given plenty of time to pick my favourites. Always great service from staff at i2i- nothing is ever too much trouble. Thanks A. Honeyman

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Simply Outstanding

Required a repair to the frames of my glasses.
Went back to I21 (City Branch)
They were just so helpful.
Had my specs back within a few days with a better than new repair.
I can't speak too highly of i2i
My wife who is also a customer would never go anywhere else.
I recently bought a pair of Oakley prescription sunglasses specfically for golf a few months ago. They are excellent .
The prescription was quite complex as they are specifically for golf.
Again i2i got it right.
Definitely made a big difference.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Simply unrivalled

I had travelled a significant distance to visit i2i given their unparalleled selection of frames from different manufacturers. I was greeted, introduced to the shop and then left to peruse and try on frames I liked the look of, all while being checked in on by the non-invasive and highly professional staff. When I had begun to narrow down my choices I was then talked through all of the options (including a myriad of colours and staff suggestions) before finally picking a set I loved. Then followed measurements and I was told, that because the make the lenses in-house, I would return in an hour for frame adjustments and the lenses fitted. STUNNING service. We will be back again, I now have a taste for Cutler and Gross and look forward to a continued relationship with i2i as my glasses wearing journey continues! Simply wonderful experience.

8 March 2025
Unprompted review

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