I2ioptometrists Reviews 

351
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and knowledgeable approach, making every visit a pleasant experience. The service provided is frequently described as exceptional, with many highlighting the professional and caring attention received, often exceeding expectations. Reviewers appreciate the thorough eye tests and the extensive selection of high-quality frames and lenses, with staff offering personalized advice without any pressure to purchase. The user experience is consistently rated as excellent, with many noting the efficiency, ease, and quick turnaround times for their orders. Customer service is also frequently mentioned as first-class, with people feeling valued and well looked after from start to finish.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their welcoming, friendly, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as first-class, excellent, and... See more

Product

Users describe positive interactions with the product, highlighting the impressive and extensive selection of... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-notch, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more

Rated 5 out of 5 stars

Stephen is very thorough and highly experienced; giving me peace of mind particularly as I get older. Through the advancement in scanning and Stephen's skill; he can help identify health issues as w... See more


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5.0

Excellent

TrustScore 5 out of 5

351 reviews

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5.0

All reviews

(351)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Eye check and choosing new glasses.
Friendly, helpful and not rushed. Tried lots of pairs of glasses. Photos taken to compare. Opinions offered when asked. Thank you!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service start to finish

As always staff very welcoming and friendly. Eye test very thorough with good explanation and feedback throughout. Choice of frames is excellent and clarity about different lenses that are individually suited are explained. All excellent - thank you.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Customer Focused!

Welcoming, friendly, supportive - and very professional (and honest!)
Unlike many optometrists they don't try to talk you into new spectacles you don't need.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Delighted

I recently visited i2i in Howard Street Glasgow when I was looking for new glasses. This is not the first time I have purchased a complete pair of glasses from this store and on both occasions I have been extremely satisfied. There are many places in Glasgow that offer similar services and the choice can be overwhelming. I have been to several opticians over the many, many years since childhood that I have been wearing glasses, but this is definitely one of the best. They have an amazing selection of frames both on the shop floor and behind the scenes (which they are happy to bring out and show you based on what they feel you would like and suit). Staff are friendly, helpful and make you feel genuinely valued as a customer. They give you an honest opinion on what suits you, and I have never felt rushed or pushed to make a decision on what is such a considered and important purchase. In the end, I actually bought a pair of glasses (Cutler & Gross) that I wouldn't have found or even considered elsewhere. I could not be happier with them and have had many compliments! I'd like to give a special mention to Mikey who helped me choose. His customer service, knowledge and helpfulness were outstanding. Will definitely purchase from this store again and would highly, highly recommend.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

First time glasses wearer!

Five star friendly service from eye test to getting first set of glasses. Best selection of brands and frames! Wife is a customer also and always receive first class service.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Extremely happy customer.

All staff are always happy to help. Nothing is a problem to them. The selection of glasses is amazing. All in all a great experience going to this opticians.

2 September 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed

Disappointed , using the shop in Howard St for many years and purchased many pair of C&G frames and Varilux lenses. So got an eye test and they recommended a stronger lens ,no problem. So David informed me Varilux had a deal on second pair of lens are 50% off so I got the offer. So the bill was £610 for my 2 pair of C&G to replace lens which I enquired about price , was informed each pair had added £50 due to not purchasing new frames . But I purchased these frames and original lens from yourself ! Was explained to me every frame in the store has an added £50 incase lens is not purchased and vice versa if only lens . In the end they took £50 off as they couldn't find the purchase of the other frame, I was charged £50 so if I didn't enquire I would be down £100!

9 April 2024
Unprompted review
Rated 5 out of 5 stars

The most helpful opticians ever

The most helpful opticians ever. Really knew the stock and was able to advise on suitable style for me. Normally I try on every pair in the shop looking for something that’s right. She brought half a dozen of the most suitable and was honest about how they looked. Friendly and approachable as well as knowledgeable. We had a good laugh with her as well would really recommend.

27 July 2024
Unprompted review
Rated 5 out of 5 stars

Experience with I2i was great

Experience with I2i was great. Visited the Finnieston branch where Lisa saved my broken spectacles by realigning them perfectly and also helped me select my new Oakley glasses and gave really good advice on how I need to maintain them. 10/10 would recommend it to friends as well!!

26 July 2024
Unprompted review

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