Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy. I did and after an initial query via chat, Chloe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
JUST AMAZING customer service. What a joy to receive very prompt replies, and lovely correspondence. I was returning an item that simply didn't work in the room I had bought it for AND Chloe could not... See more
Company replied
Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after... See more
Company replied
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, an... See more
Company replied
Company details
- #109 of 230 best companies in Homewares Shop
- #10 of 13 best companies in Art & Antiques
- #66 of 202 best companies in Online marketplace
- #6 of 19 best companies in Poster Shop
- #43 of 67 best companies in Prints and signs store
- #19 of 31 best companies in Rug Shop
Written by the company
Fy! is the home of the world's best emerging brands. Unique homeware, wall art, furniture and accessories. Shop your heart out.
Contact info
Second Home, 125 - 127 Mare Street, E8 3SJ, London, United Kingdom
- www.iamfy.co/help
- iamfy.co
4.7
Excellent
5K reviews
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Print is vibrant/frame is sturdy and…
Print is vibrant/frame is sturdy and just what I was looking for. Customer service was top notch.
9 March 2026
Unprompted review
Reply from Fy!
Hi Jess,
Thank you so much for your wonderful review!
We’re really glad to hear that the print and frame met your expectations and that everything was just what you were looking for. It’s especially great to know that you had a positive experience with our customer service as well.
We truly appreciate your support and hope you enjoy your artwork for a long time to come!
Kind Regards,
Fy! Team
Great customer service.
Needed customer service help on image sizes etc… and got a perfect, rapid and detailed response.
11 March 2026
Unprompted review
Reply from Fy!
Hi Jules,
Thank you for your kind words!
We’re really pleased to hear that our team could assist you quickly and provide the detailed guidance you needed with image sizes. It’s great to know you had a smooth experience.
If you ever need anything else, we’re always here to help!
Cheers
Fy! team
It took me a long time to choose a…
It took me a long time to choose a print, but im so pleased with it, great quality and as it was a gift, I was pleased to had it over
23 February 2026
Reply from Fy!
Hi Mrs Lorna
Thank you for your lovely review!
We know choosing the perfect print can take time, so we’re really glad to hear it was worth it and that you’re pleased with the quality. It’s especially nice to know it made a great gift, too.
We truly appreciate your support and hope to see you again soon!
Cheers
Fy! Team
Excellent Customer Service
USPS lost my art print and Chloe from customer service did an excellent job of taking care of this matter for me. She sent a replacement print and kept me updated on all details. She responded to my emails very quickly and was very kind.
9 March 2026
Unprompted review
Reply from Fy!
Hello Jessica
Thank you for your wonderful review!
We’re really sorry to hear that your original print was lost in transit, but we’re so pleased Chloe was able to step in and take care of everything for you. We’ll be sure to pass along your kind words to her. She’ll be delighted to hear them.
It’s great to know you felt supported throughout the process and kept well informed. We truly appreciate your patience and your support!
Kind Regards
Fy! Team
Great art and great service
Firstly, I love the art, I love the image and when it arrived damaged, I was disappointed but Chloe and the Fy help team immediately responded and answered my emails and replied with a new order#. So overall, I already owned a piece from Fy! And this was my second and I love it and they really had great customer service!
12 March 2026
Unprompted review
Reply from Fy!
Hi Lindsay
Thank you so much for your thoughtful review!
We’re really glad to hear that you love the artwork and that it continues to meet your expectations. We’re sorry that your recent order arrived damaged, but it’s great to know Chloe and the team were able to respond quickly and get a replacement sorted for you.
It means a lot that you’ve chosen us again for your second piece, and we truly appreciate your continued support. We hope you enjoy your artwork for years to come!
Best Regards
Fy! Team
Reply from Fy!
Hi Giulia
Thank you for your kind words!
We’re really glad to hear you had an excellent experience. We truly appreciate your support and hope to see you again soon!
Kind Regards
Fy! Team
Absolutely stunning and great customer…
Absolutely stunning and great customer service too.
12 March 2026
Unprompted review
Reply from Fy!
Hi Jenny
Thank you so much for your kind words!
We’re delighted to hear that you found the artwork absolutely stunning and that you had a great experience with our customer service as well.
We truly appreciate your support and hope to see you again soon!
Best Regards
Fy! Team
Excellent customer support
I have had a wonderful experience with Fy! and Chloe in the customer support team. I received a framed print that had a different border than described. Chloe was amazing at understanding what had happened, she was super quick with responses, and I couldn't be happier with the outcome!! Thank you, so very much to both Chloe and Fy! Customer satisfaction was at the centre of our correspondence, and it was greatly appreciated!!
26 February 2026
Unprompted review
Reply from Fy!
Hi Elise,
Thank you so much for your kind words!
We're delighted to hear that you had a wonderful experience with Fy! and that Chloe was able to assist you quickly and effectively. We’re sorry for the mix-up with the border on your framed print, but it’s great to know Chloe helped resolve the issue and made things right for you.
Customer satisfaction is always at the heart of what we do, so your feedback truly means a lot to us. We hope you’re enjoying your print, and we’d love to see you back at Fy! again soon!
Kind Regards
Fy! Team
Reply from Fy!
Hi Rebecca,
Thank you for your lovely review! We're so pleased to hear that you enjoyed the variety of artworks available and that you were happy with the quality and fast delivery.
It’s always great to know our customers are having a positive experience with Fy!. We hope you enjoy your artwork and look forward to seeing you back again soon!
Best,
Fy! Team
Really good experience with iamfy
Really good experience using the website, lots of beautiful artwork to choose from. Great customer service.
2 March 2026
Unprompted review
Reply from Fy!
Hi Charlotte
Thank you for your lovely feedback! We're so glad to hear you had a really good experience using the Fy! website and enjoyed exploring the wide range of beautiful artwork available.
It's also wonderful to know that our customer service made a positive impression. We truly appreciate your support and hope to see you back at Fy! again soon!
Kind Regards,
Fy! Team
Disco orange
Easy to use site .Good communication re delivery. Safely packaged . Although as it was in a tube I did have to iron a couple of creases out before hanging!!
Lovely quality , nice bright colours.
23 February 2026
Reply from Fy!
Hi Lyn,
Thank you for your thoughtful review! We're so pleased to hear that you found the site easy to use and appreciated the delivery updates and secure packaging.
Our unframed prints are rolled and shipped in tubes to protect them during transit, though this can sometimes cause slight creases when first unrolled. We're glad you were able to smooth them out and that you're enjoying the lovely quality and bright colours of your Disco Orange print.
We hope it adds a vibrant touch to your space, and we’d love to welcome you back to Fy! again soon!
Best,
Fy! Team
Beautiful vibrant colours in the…
Beautiful vibrant colours in the Hydrangeas piece I ordered which arrived quickly and well packaged.
23 February 2026
Reply from Fy!
Hi Maura,
Thank you for your lovely review! We're so pleased to hear you found the site easy to use and that the delivery communication and packaging met your expectations.
As our unframed prints are carefully rolled and sent in tubes to keep them protected during transit, they can occasionally have slight creases when first unrolled. We're glad to hear you were able to smooth them out and that you're enjoying the bright colours and lovely quality of your Disco Orange print.
We hope it brings a vibrant touch to your space and look forward to welcoming you back to Fy! again soon!
Kind Regards,
Fy! Team
Excellent service
Excellent service, picture arrived quickly, lovely frame and easy to hang up
23 February 2026
Reply from Fy!
Hi Brett,
Thank you for your wonderful review! We're delighted to hear that your picture arrived quickly and that you’re pleased with the frame and how easy it was to hang.
It’s great to know you had an excellent experience with our service. We hope your new artwork looks fantastic in your space, and we’d love to see you back at Fy! again soon!
Kind Regards,
Fy! Team
Fantastic quality product
Fantastic quality product, secure packaging and fast shipping.
23 February 2026
Reply from Fy!
Hi Marni,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re happy with the quality of your product and that it arrived securely packaged and quickly. We put a lot of care into every stage — from production to delivery, so it truly means a lot to know it shows.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Kind Regards,
Fy Team
I found the perfect print
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, another print was ordered for me by Chloe. No hassle, super friendly service, and a really lovely print. I appreciate everything.
24 February 2026
Unprompted review
Reply from Fy!
Hi Jenny,
Thank you so much for sharing your experience.
We’re so sorry to hear your print arrived damaged. That’s always disappointing, especially when you’ve found the perfect piece. But we’re really pleased we could put things right quickly for you. Chloe will be delighted to hear your kind words!
It means a lot to know you found the process hassle-free and enjoyed the friendly service. Most importantly, we’re thrilled that you now have your lovely print safely with you.
Thank you again for your patience and support. We truly appreciate it.
Thanks
Fy! Team
Outstanding customer service
I ordered a print and it was unfortunately sent to my previous address 20 minutes away. I contacted Fy! Via email and received an immediate response with several follow up emails in an attempt to troubleshoot. I was able to get one of my neighbors to intercept the package, but I couldn’t be more impressed by the communication and customer service. I’m very happy with the product as well.
21 February 2026
Unprompted review
Reply from Fy!
Hi Lauren,
Thank you so much for taking the time to share this.
We’re sorry to hear that the print was sent to your previous address; that must have been stressful. However, we’re glad it was safely intercepted in the end. It’s great to know our team’s quick responses and follow-ups helped during the situation.
Clear communication is incredibly important to us, so your kind words truly mean a lot. We’re delighted to hear that you’re very happy with the print itself as well.
Thank you again for your support. We’d love to help you find your next perfect piece whenever you’re ready.
Kind Regards,
Fy! Team
Such a fabulous range of prints and any…
Such a fabulous range of prints and any query has been responded to quickly and efficiently.
23 February 2026
Unprompted review
Reply from Fy!
Hi Gill,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re enjoying our range of prints and that any queries you had were handled quickly and efficiently. Providing a wide variety of unique artwork alongside responsive, helpful support is exactly what we strive for, so it truly means a lot to know we’re delivering on that.
We really appreciate you taking the time to share your experience and hope to see you back again soon!
Kind Regards,
Fy! Team
Excellent customer service
Excellent customer service. My parcel was lost by the courier (probably my fault as postcode was incorrect on my delivery address) but my agent Chloe was so responsive and helpful in sorting a replacement for me.
Would definitely order again, it’s reassuring to know that the level of customer support is that high in case of any complications with delivery or ordering etc.
Well done Fy!
Very refreshing!
23 February 2026
Unprompted review
Reply from Fy!
Hi Dave,
Thank you so much for your wonderful review!
We’re really sorry to hear your original parcel was lost, but we’re so pleased Chloe was able to step in quickly and get everything sorted for you. Even when delivery issues happen, we always aim to make the resolution process smooth and stress-free, so it’s fantastic to know you felt supported throughout.
Your kind words about our customer service truly mean a lot. It’s incredibly reassuring for us to hear that you’d feel confident ordering again, even after a hiccup.
Thank you for your patience and for taking the time to share your experience – it’s very much appreciated!
Kind Regards,
Fy! Team
Top Quality Print
We ordered a framed print for our living room and we are really pleased with the quality of this product. The print looks even better than it did on the website and will definitely be looking at purchasing more in the future.
17 February 2026
Unprompted review
Reply from Fy!
Hi Kevin,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your framed print looks even better in person and that you’re so pleased with the quality. There’s nothing better than knowing a piece has found the perfect spot in someone’s living room.
It truly means a lot that you’re considering purchasing more from us in the future. We can’t wait to help you find your next favourite piece!
Thanks again for your support ✨
Kind Regards,
Fy! Team
Fy prints are the only prints I’d buy
Fy prints are the only prints I’d buy, great choice and exceptional quality. The customer care team are also extremely quick to help with any enquiries. I cant recommend them enough 😊
21 February 2026
Unprompted review
Reply from Fy!
Dear Customer,
Thank you so much for such an amazing review!
It genuinely means the world to hear that Fy prints are the only prints you’d buy — that’s such a compliment. We’re so glad you love the choice and quality, as we put a lot of care into curating and producing every piece.
It’s also wonderful to hear that our customer care team has been quick and helpful. We always aim to make the whole experience just as great as the artwork itself.
Thank you again for the recommendation and for your support — we truly appreciate it 😊
Best,
Fy! Team
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