Ibotta Reviews 3,950

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,280 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the app's ease of use and its ability to replace traditional coupons, helping them save money on groceries and discover new products. Some users find the process of linking store accounts and receiving rebates to be quick and efficient, with money appearing in their accounts promptly. The customer service is also highlighted by some as being responsive and helpful in resolving issues. However, some customers frequently encounter problems with the app not recognizing purchased items or correctly processing receipts, leading to missing cash back or bonuses. There are also concerns about offers disappearing after purchase and difficulties with the refund process, with some feeling the app is unreliable in paying consumers. Additionally, some reviewers express frustration with the limited availability of relevant offers and issues with scanning barcodes or updating product information.

What people talk about most

Product

Users describe ambiguous interactions with product offers, with many reporting issues where clipped items or... See more

Refund

Clients share ambiguous opinions on refund, with many reviewers expressing frustration over missing cash... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its ease of use,... See more

User experience

People report ambiguous experiences with user experience, with many finding the app easy to use and navigate,... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting difficulties with receipts,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a little disappointed yesterday as I got 2 special k cereals and I couldn't get the money back because I got the family size, not the large size. They don't have the large size at Walmart! Pleas... See more

Rated 4 out of 5 stars

This rebate was excellent! But I did another rebate on 5/13/26 for Yasso Frozen Yog and Yasso I/C Sandwich that the system declined because the receipt images was from a copy because the paper at Pub... See more

Rated 4 out of 5 stars

Ibotta almost always gets it right. Though I am still missing cash from the Clorox Bleach offer from 5-22-26, as my review of this purchase is still pending. Thank you for looking at it again!

Rated 3 out of 5 stars

I find it very dofficult to get my receipt to read correctly with All offers found instead of one here or one there. I can’t be home all the time to take pictures of all the barcodes and taking the ti... See more


Company details

  1. Electronics & Technology

Written by the company

Get cash back. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in stores and online.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Wasn't processed in timely manner

Wasn't processed in timely manner, denied items that were purchased and scanned, and had the gull to tell me it got stuck in processing and they fixed it. Needs fixed correctly. Apparently their workers can't read a receipt!

3 May 2026
Unprompted review
Rated 1 out of 5 stars

I had several items that I purchased…

I had several items that I purchased online- grocery pickup that I did not get my cash back. I do not get a paper receipt. My Walmart account is linked to my Ibotta. Your website is impossible to find where to add items that I bought and your app didn’t recognize. This is an ongoing problem I have been having

6 May 2026
Unprompted review
Rated 2 out of 5 stars

Almost every time

Almost every time. I check the offer and it’s good but I lose the extra bonus because you don’t count it then you give me grief and ask for copies over and over of receipts. It’s always a battle.

6 May 2026
Unprompted review
Rated 3 out of 5 stars

I have 2 items that

I have 2 items that , when the bar code is scanned, match the offer that I marked ahead of purchase, but they are not showing up in my list and will not give me credit for the purchase. It’s the kraft shredded cheese . I bought 2, but it has no “must buy” quantity listed.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Customer Support Stinks

I cannot verify my phone hence I cannot withdraw the funds. I have tried to receive a phone call as well as verify via text but keep getting an error message. The "help center" on the website also gives an error code. Why would anyone do this for free? Please help

5 May 2026
Unprompted review
Rated 4 out of 5 stars

Please give a clue/hint as to what item was missed.

It would be really nice if you could say what the item is that has a cash back or a clue as to what type of product it’s under. The item I brought which had a cash back on was nothing like what was available to choose from, I just guessed and scanned the bar code and it matched.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Ibotta is easy to use

Ibotta is easy to use! I've been able to save money and to try new products that I may not have tried due to a price I wasn't willing/able to pay without the offered cash back from Ibotta.

The few times my discount was not paid, Ibotta replied immediately and remedied the issue.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

I made a special shopping trip and yall…

I made a special shopping trip and yall denied my receipt saying you couldn't read the date when it was clearly readable. Scam! And im upset. I have tried to make a ticket and talk to people but there's no way to get in contact with anyone
Horrible customer service and experience

26 April 2026
Unprompted review
Rated 1 out of 5 stars

It took a w.eek to get my money

It took a week to get my money. Im very frustrated To submit offers. There is always A problem. I Had no way to contact anybody Because the offer was still pending. Your app is very stressfull.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company to work with!

The company always gives $ back on useful products, products that I already use and products that could be useful based on my prior purchases. They give the $ back quickly and when you request the $ to be returned to ypu , that is quickly returned also. Great company to work with!

3 May 2026
Unprompted review

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