Ibotta Reviews 3,950

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,280 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the app's ease of use and its ability to replace traditional coupons, helping them save money on groceries and discover new products. Some users find the process of linking store accounts and receiving rebates to be quick and efficient, with money appearing in their accounts promptly. The customer service is also highlighted by some as being responsive and helpful in resolving issues. However, some customers frequently encounter problems with the app not recognizing purchased items or correctly processing receipts, leading to missing cash back or bonuses. There are also concerns about offers disappearing after purchase and difficulties with the refund process, with some feeling the app is unreliable in paying consumers. Additionally, some reviewers express frustration with the limited availability of relevant offers and issues with scanning barcodes or updating product information.

What people talk about most

Product

Users describe ambiguous interactions with product offers, with many reporting issues where clipped items or... See more

Refund

Clients share ambiguous opinions on refund, with many reviewers expressing frustration over missing cash... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its ease of use,... See more

User experience

People report ambiguous experiences with user experience, with many finding the app easy to use and navigate,... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting difficulties with receipts,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a little disappointed yesterday as I got 2 special k cereals and I couldn't get the money back because I got the family size, not the large size. They don't have the large size at Walmart! Pleas... See more

Rated 4 out of 5 stars

This rebate was excellent! But I did another rebate on 5/13/26 for Yasso Frozen Yog and Yasso I/C Sandwich that the system declined because the receipt images was from a copy because the paper at Pub... See more

Rated 4 out of 5 stars

Ibotta almost always gets it right. Though I am still missing cash from the Clorox Bleach offer from 5-22-26, as my review of this purchase is still pending. Thank you for looking at it again!

Rated 3 out of 5 stars

I find it very dofficult to get my receipt to read correctly with All offers found instead of one here or one there. I can’t be home all the time to take pictures of all the barcodes and taking the ti... See more


Company details

  1. Electronics & Technology

Written by the company

Get cash back. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in stores and online.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4k reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Watch your Dollar General purchases

Today was the second issue I've had with Dollar General not sending my receipts to Ibotta. I purchased what I had saved on my account, put my credentials in and double checked to make sure it was accepted due to the issue before with DG. All was fine except 10 hours later, my receipt has not been sent to Ibotta. Be careful shopping at DG, make sure your purchases are sent to your account.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

False advertising of cash back

I purchased persil 84 oz laundry detergent and should have received $2.00, but you said my purchase was ineligible!!! I did purchase the product and I am very frustrated! I purchased the correct amount and correct size of product and still did not receive the $2.00. I think i will cash out and delete the app, too much work for no return !!!!!!!

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Something is wrong with the app and…

Something is wrong with the app and Food Lion. This is where I’m going to be shopping primarily. For a few weeks in a row, I’ve been unable to collect my cash back in my account from this store. I keep having to call customer service with my request. Can somebody please fix this?

26 April 2026
Unprompted review
Rated 2 out of 5 stars

rebate disappeared while entering receipt

I bought the cheeze it crackers on two receipts. I submitted the first receipt with no problem. I immediately tried to submit the next receipt and the cheeze it rebate is no longer on the site. the limit was 5. The receipt I entered had one and the other 3 (I didn't get 5 only 4) were on the second receipt. I could not do missing cash since there was no product showing to attach it to. This is not the first time I have had issues with things on Ibotta

29 April 2026
Unprompted review
Rated 1 out of 5 stars

I bought a qualifying purchase that Ibotta refused to honor

I bought a qualifying purchase that Ibotta did not honor. I have even attempted to have Ibotta review any "missing cash back" and they still did not honor. It was on a receipt that had to be uploaded. They claimed that my purchase was not on the receipt, but it was. I look at it again today and it's still there.

The barcode matched the offer of the product I scanned. The purchase was really made at the correct location. I will be uninstalling this app if this problem continues.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Quickest money I ever made!

Signups was really quick and easy. I've heard about Ibotta for years and finally when I looked into it the whole thing was setup in less then 10 minutes, the application gives you more bonuses then just the site. I very quickly earned $5.44 in my first week, shopping from one store, on top of any additional store discount I received from the store I regularly shop from, buying groceries and paying for a product that I normally, regularly buy. I wish I would have signed up for this long ago. If you haven't yet I highly suggest you do.

27 April 2026
Unprompted review
Rated 3 out of 5 stars

The utility has gone way down for me

The utility has gone way down for me. Less and less things that match things I already buy. Wishing offers were more aligned to my purchase history. I don't understand the products they list in Aldi USA because many of them I have never seen inside an aldi store. Someone needs to validate what products Aldi actually carries. Perhaps if a product isn't scanned in a store and redeemed in x months then remove it until someone verifies it's available in the store.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love Ibotta !!!!

I absolutely love Ibotta ...it helps so much with our needed purchases ..especially at todays prices...i cant say how much that your my #1 app!!...i tell everyone to down load the app. ...m9re people should jump on board ...thank you🙂

26 April 2026
Unprompted review
Rated 3 out of 5 stars

I'm upset about a receipt from Kroger

I'm upset about a receipt from Kroger, 4/24/26 totaling 27.97. I purchased Claritin, a bottle of 40 tablets. At the time I scanned my receipt after making the purchase, you showed a $5 cash back for my purchase. Yet now your email to me said my scanned item (the Claritin) doesn't match my receipt. That $5 back now is not shown in your offers. I feel you changed it to keep me from receiving it when I had followed all the rules. This makes me feel that it isnt worth it to participate in your program. Can you correct this?

24 April 2026
Unprompted review
Rated 3 out of 5 stars

Some stores are not recognized on…

Some stores are not recognized on receipts. Dates are not recognized correctly. App cash back disappears after a purchase before you even get home to upload the receipt. Cash back items on app don’t show up once you take a picture of the receipt.

26 April 2026
Unprompted review

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