Your repredentative, Gilda, was unhurried during our discussion. Especially, as our goal to build a new home had a late 2026 timeframe, there was no immediate action intended. Nevertheless, Gilda allo... See more
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See what reviewers are saying
Well let's start from the beginning, I had to call back a few times to see whether you people had received my information, and yes you had. And I was told that I would definitely get a call within 24-... See more
Friendly staff that actually listened. When trying to find a home and land packages most calls try touting a box, this one didn’t and actually understood our situation and tailored advice accordingly... See more
Company replied
Swapna was extremely helpful in listening to my needs and advising then sending me homes that met my requirements. Thanks Swapna - great job in service and making this complicated journey a much e... See more
Company details
Contact info
Level 6, 473 Bourke Street , 3000, Melbourne, Australia
- 1800 184 284
- info@ibuildnew.com.au
- ibuildnew.com.au
4.3
Excellent
901 reviews
Hasn’t replied to negative reviews
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Helpful, less stress
Didn’t really know what ibuild was about but glad I used their services, extremely helpful.
30 May 2024
Great service, staffs are very helpful. I will surely recommend iBuild to anyone looking to build a new home.
iBuild responded quickly to my query online in less than a day with a phone call.
They listen to your needs and wants.
They are swift to find you your budget builder.
15 May 2024
Review
Spoke to Mr. D. from ibuildnew group. Conversation was very respectful and courteous. Did not feel pressured or pushed to agree on the ideas / suggestions. Nor there was any marketing talks like if you do this NOW you will get this etc etc.
11 May 2024
I am not mad, just disappointed
I was not listened to. The agent has not responded to my email, instead has forwarded my details to a bunch of builders that I am not interested in working with.
Then having tried to reach out to get the answers I was using the website for, I have had no response.
Very Disappointed.
5 May 2024
Reply from iBuildNew
Hi, apologies we have not met your expectation. Out Advisory team always try to understand the needs of each of our customers and provide the best solution to help you progress with your home building journey. Our Group Operations Manager would be happy to answer any questions you may have about purchasing a house and land package or building your home. Please reach out to us on 1800 184 284 so that we can get your queries answered as soon as possible.
Expression of interest
All my questions were answered on the spot, everybody is time poor, so to have such a service is a great idea and saves so much time searching for the answers!
2 May 2024
Great customer service and very…
Great customer service and very helpful. Had some great suggestions
29 April 2024
Useful and Informed Advice
Since having been successfully connected the information I have received has been excellent and useful.
17 April 2024
Reply from iBuildNew
Hi Nyaree,
We apologise for your recent experience. We would love to connect with you so that our team of New Home Advisors can help source the best builders and home designs for you.
Feel free to call us on 1800 184 284 or schedule a time that suits you for a call back using the below Calendly link. https://calendly.com/ibuildnew/callback?month=2024-04
Swapna was extremely helpful in…
Swapna was extremely helpful in listening to my needs and advising then sending me homes that met my requirements.
Thanks Swapna - great job in service and making this complicated journey a much easier road to travel.
All the very best to you and this valuable service of being the middle man.
25 April 2024
Discussion made super fun and easy by…
Discussion made super fun and easy by Daniel. He explained everything in plain and simple language. Brilliant.
9 April 2024
The person I spoke to was very helpful…
The person I spoke to was very helpful and quick to respond to my enquiry
7 April 2024
Daniel ( i think was his name) was…
Daniel ( i think was his name) was absolute gem explaining the process to someone who was new to acquiring a house in Australia.
31 March 2024
Nice to talk and get information
31 March 2024
excellent service
Very friendly and trying to provide the best service for me without being pushy.
25 March 2024
Quick call from a professional.
25 March 2024
too much time took to figure out what…
too much time took to figure out what the customer requirements and too long conversations are unnecessary....
25 March 2024
Reply from iBuildNew
We appreciate your feedback and apologize for any inconvenience caused by the time it took to understand your requirements and any lengthy conversations. We understand the importance of efficiency and clear communication in delivering a satisfactory experience. Rest assured, we are constantly working to streamline our processes and improve our communication to ensure a smoother and more effective interaction in the future. Your input is invaluable to us, and we thank you for bringing this to our attention. If there's anything specific you believe we can do better, please don't hesitate to reach out.
Prompt and attentive service
Prompt and attentive service. Very good.
Daniel is excellent , very nice and good service. Thanks!
19 March 2024
Hii Swapna,We would like to thank you…
Hii Swapna,We would like to thank you for the outstanding job.
17 March 2024
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