Inspection Certification Associates (ICA) Reviews 841

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, supportive approach, and ability to make complex material understandable and engaging. Many people highlight the positive user experience, noting the well-structured courses, informative content, and the confidence they gained in their learning journey. The service provided is frequently described as excellent, with many appreciating the practical application of knowledge and the overall quality of the product. However, some people were dissatisfied with the user experience, specifically mentioning issues with the online platform. These individuals reported that the video player lacked essential controls like fast-forward or playback speed, and that the "textbook" sections were merely scanned images, leading to a frustrating and time-consuming learning process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising the instructors for their knowledge,... See more

User experience

Clients share positive opinions on user experience, highlighting the comprehensive and well-structured nature... See more

Service

People report positive experiences with the service. Many customers highlight the instructors' ability to... See more

Instructions

Customers consistently note positive experiences with instructions. Many reviewers praise the detailed... See more

Product

Consumers find the product to be positive. Many reviewers praise the comprehensive and educational course... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Floyd is an incredible motivator and teacher. There were times I felt lost and then out of nowhere he would say something that just pulled all the material together. Everything he says has a purpose.... See more

Rated 5 out of 5 stars

ICA was beyond what I expected. It wasn’t just sitting in a classroom all day long with the instructor trying to cram your brain with useful information. Or while in field training, you were only bein... See more

Rated 5 out of 5 stars

I'm about 80% through the course and I find the videos, guides, links and other resources quite helpful! Great real-world examples and tips. This being said, I'm expecting for this to transfer well to... See more


Company details

Written by the company

Inspection Certification Associates (ICA) is a nationally recognized training organization dedicated to preparing individuals for successful careers in the inspection industry. For over a decade, ICA has provided comprehensive certification programs designed to equip students with the knowledge, skills, and confidence needed to enter and excel in the field. ICA specializes in home inspection and specialty inspection training, offering flexible online coursework combined with hands-on learning opportunities. Our programs are designed for career changers, trades professionals, entrepreneurs, and anyone seeking a rewarding, recession-resistant career path. No prior experience is required for many of our programs, making inspection a highly accessible and practical profession for motivated individuals. Our curriculum is developed and updated by experienced industry professionals to ensure students receive relevant, real-world training. Beyond certification, ICA supports graduates with business development guidance, marketing resources, reporting tools, and ongoing industry insights to help them build and grow successful inspection businesses. Thousands of ICA graduates have gone on to launch independent inspection companies, expand their service offerings, and create flexible careers with strong income potential. We are committed to delivering high-quality education, practical training, and long-term support to every student. At ICA, our mission is simple: to provide industry-leading inspection training that empowers individuals to build sustainable, professional careers with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

841 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great instructor!

Great instructor that wants all his students to succeed. He can explain it a million different ways until you understand the content. Very patient instructor and there is never a dull moment.
Highly recommend to learn from.

9 September 2023
Unprompted review
Rated 5 out of 5 stars

Great instructor

Great instructor. This is my third or fourth class that I take with Mr Eric. I enjoyed all of them he takes the time to explain so we can understand and learn.

12 August 2023
Unprompted review
Rated 5 out of 5 stars

The classes were very detailed…

The classes were very detailed orientated very easy to follow and listen. Plus the videos to all the modules help explain a lot what to see and expect when you are ready to be out in the home inspection industry. Even better is the guidelines of giving you all the free downloads to help you further your career. I’m glad I took this course and looking forward to my future career as the best home inspector thank you ICA.

28 August 2023
Unprompted review
Rated 1 out of 5 stars

I purchased this course from ICA early…

I purchased this course from ICA early this year and TREC denied my certificate and said this course was not approved for the required hours. Jason from ICA told me that they weren't technically approved but they would be 'soon'. So, they SOLD me a course they knew would not be accepted! Just waiting for their approval? Completely unethical. Would never recommend. Go to AHIT instead. They confirmed for me as well that ICA was not approved.

31 January 2023
Unprompted review
Rated 1 out of 5 stars

Videos are AWFUL

They can improve by not being liars on the phone to get your credit card and then not provide the training promised. Refused to give me a refund and hung up on me.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Pay attention.

David Miller has been a great instructor. He goes above and beyond to explain how things work he’s making the experience fun and knowledgeable. I recommend David for anyone who wants to learn all facets of a house his teachings will make it easier on doing a home inspection.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

HIT course opinion

I believe the information that Mr. Shelton gave me was informative, and even though it was a short four day class, he gave me the necessary information and guidance to achieve the goal of passing the required certification, testing to become a licensed home inspector. Mr. Sheltons knowledge and laid-back demeanor was truly appreciated.

20 August 2023
Unprompted review
Rated 5 out of 5 stars

My overall experience was great!

Steve was so helpful getting me setup and the process was easy, I was able to start immediately. The process of logging on and starting the course was easy to follow. The instructor explained everything in detail in order to understand what he was trying to explain about each module. My overall experience was great!

13 August 2023
Unprompted review
Rated 5 out of 5 stars

This is a mid-life career change for…

This is a mid-life career change for me, so I was pretty anxious about switching lanes so quickly, but I buried my nose in the modules and found it was very useful and informative and structured for success. Upon completion of the online courses, attended the 4-day live instruction seminar with Steve Sheldon, who was a most valuable teacher and really engaging with the class. I left with a strong sense of great things to come, and I am grateful to call Steve friend and colleague. He is an excellent instructor. If you are sitting on the fence looking for new horizons, I recommend further education with an ICA qualified instructor in the immediate future.
Matthew M- Norfolk, Va

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Not your typical Con-ed course!

I am not usually one to do online reviews or comments but this class was truly worth my time to do so! I took the history of homes class with Floyd and Sandra Gibbs and have nothing but positive memories. They presented useful information about common building materials from different eras and had many of the actual items that you can see, touch and smell. No boring lectures or .ppt overload, just great information, discussion and dialog presented in a fun and informative manner.

8 July 2023
Unprompted review
Rated 5 out of 5 stars

Coming back to ICA School because of Floyd and Sandra

I really enjoyed this past weekend with Floyd and Sandra. Floyd and Sandra created such a positive, , loving, learning, fun environment. I was really blown out by their personalities. You can feel, tell and prove that they care that you understand what they are teaching. And I did get all they were teaching during this 12 hours course. The 8-hour US House bulding history has blown my mind too. So informative but Floyd and Sandra were able to teach it as a story. That's a a great teaching skill.

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Master Class

The course was well put together and artistic way in which it was imparted made almost impossible not to get a clear understanding. I would recommend ICA any day

3 July 2023
Unprompted review
Rated 5 out of 5 stars

ICA CE History of homes with Floyd Gibbs in Asheville,NC

Home Inspector's continues education class with Floyd and Sandra Gibbs is an extraordinary experience which takes you to the history of the homes from 1600's to the modern building technologies as we know today. All 12 hours of CE are filled with interaction between mentors and students plus surprise turns which are waiting for you after each break when you return back to the class. It is more than just plain class it is a great show! Thank You Floyd and Sandra!

17 June 2023
Unprompted review
Rated 5 out of 5 stars

There isn’t enough space given here to…

There isn’t enough space given here to describe how wonderful Floyd & Sandra Gibbs are. I took the ten day course back in ‘21 and now my CEs in ‘23. From the first minute of instruction it is glaringly evident how much they love doing what they do. The wealth of knowledge, delivery of materials, and most of all, their level of genuine compassion to their craft and their students is astounding. I cannot recommend ICA enough and more specifically Floyd and Sandra if you even have the slightest interest in breaking into the home inspection industry. From the bottom of my heart thank you for all you have done for me and continue to do.

17 June 2023
Unprompted review
Rated 5 out of 5 stars

History of Homes Class

I just completed the History of Homes class and just wanted to say that the instructors, Floyd, Sandra and Pete went above and beyond my expectations. The class was also fun and had a lot of interaction. I strongly recommend taking this class to further your knowledge of Home Inspections and everyday knowledge.

10 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent class

Excellent class. Our instructor Steve Sheldon did an amazing job. We got valuable real-world information that coincided with the online ICA module training.

Steve provided the information in a way that was easy to comprehend. I was apprehensive about taking this class due to a lack of knowledge in the industry, but because of the online and in-person training (Steve), I feel much more confident about moving forward in this journey and the licensure test.

11 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look