Inspection Certification Associates (ICA) Reviews 841

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, supportive approach, and ability to make complex material understandable and engaging. Many people highlight the positive user experience, noting the well-structured courses, informative content, and the confidence they gained in their learning journey. The service provided is frequently described as excellent, with many appreciating the practical application of knowledge and the overall quality of the product. However, some people were dissatisfied with the user experience, specifically mentioning issues with the online platform. These individuals reported that the video player lacked essential controls like fast-forward or playback speed, and that the "textbook" sections were merely scanned images, leading to a frustrating and time-consuming learning process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising the instructors for their knowledge,... See more

User experience

Clients share positive opinions on user experience, highlighting the comprehensive and well-structured nature... See more

Service

People report positive experiences with the service. Many customers highlight the instructors' ability to... See more

Instructions

Customers consistently note positive experiences with instructions. Many reviewers praise the detailed... See more

Product

Consumers find the product to be positive. Many reviewers praise the comprehensive and educational course... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Floyd is an incredible motivator and teacher. There were times I felt lost and then out of nowhere he would say something that just pulled all the material together. Everything he says has a purpose.... See more

Rated 5 out of 5 stars

ICA was beyond what I expected. It wasn’t just sitting in a classroom all day long with the instructor trying to cram your brain with useful information. Or while in field training, you were only bein... See more

Rated 5 out of 5 stars

I'm about 80% through the course and I find the videos, guides, links and other resources quite helpful! Great real-world examples and tips. This being said, I'm expecting for this to transfer well to... See more


Company details

Written by the company

Inspection Certification Associates (ICA) is a nationally recognized training organization dedicated to preparing individuals for successful careers in the inspection industry. For over a decade, ICA has provided comprehensive certification programs designed to equip students with the knowledge, skills, and confidence needed to enter and excel in the field. ICA specializes in home inspection and specialty inspection training, offering flexible online coursework combined with hands-on learning opportunities. Our programs are designed for career changers, trades professionals, entrepreneurs, and anyone seeking a rewarding, recession-resistant career path. No prior experience is required for many of our programs, making inspection a highly accessible and practical profession for motivated individuals. Our curriculum is developed and updated by experienced industry professionals to ensure students receive relevant, real-world training. Beyond certification, ICA supports graduates with business development guidance, marketing resources, reporting tools, and ongoing industry insights to help them build and grow successful inspection businesses. Thousands of ICA graduates have gone on to launch independent inspection companies, expand their service offerings, and create flexible careers with strong income potential. We are committed to delivering high-quality education, practical training, and long-term support to every student. At ICA, our mission is simple: to provide industry-leading inspection training that empowers individuals to build sustainable, professional careers with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

841 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Even though I had a couple technical…

Even though I had a couple technical difficulties I rate 5/5. They were responsive, solved the problem, and even followed up to make sure I was good to go. Good customer service is hard to find. Will definitely use for additional CEs

17 December 2023
Unprompted review
Rated 5 out of 5 stars

If you are looking for a career to…pivot into.

If you are looking for a career to pivot into and you have had experience in real estate, this is the training you are looking for. I was initially hesitant, but Jason was available to answer any questions i had. The program is self paced and easy to follow. You have an experienced inspector for the 5 home inspections thats very knowledgeable. I had Rick, he explained the process and answered questions in-depth. I would definitely recommend this course to others

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Finding the Best

I searched for a home inspection training course on line and found ICA among other training courses. When I compared them, they all basically were the same. What I liked about ICA was that you paid a one time fee and you could refer to their training courses and other related items for life. Other company’s, you would have to pay a monthly fee if you wanted to stay a member.

The course I went through to get my certification was pretty detailed and it went by pretty smoothly once you dedicated some time to the course. I haven’t gone through other courses offered by other company’s on line, so I can’t compare them to ICA’s course.

What I like about ICA is that whenever I asked questions via email, they responded to all my questions by the next day which was very helpful.

If you are on the side lines and are undecided whether you should go with ICA or not the only think I can tell you is that do your own research and you would more than likely do as I did. If money is an issue, they offer a plan where you can pay your tuition fee by monthly installments. If time is an issue, they got you covered there too. You can take as long as you want to complete their courses. I wish you the best in your new endeavors. Thank you ICA.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

I am about half way into the course and…

I am about half way into the course and so far it’s been great , l am getting a lot of information I’n the home inspection business . ICA makes the course very easy to get thru and understand witch is great, and can’t wait to finish the course .

6 November 2023
Unprompted review
Rated 5 out of 5 stars

It’s just easy to understand

I found the method of teaching through videos with a narrator very easy to understand. I have some trade experience but even the stuff that was new to me was explained in a way I could understand and retell to a client. There are a ton of extra modules you can do after the main course cert. I plan to study them all. Would recommend ICA for sure.

8 December 2023
Unprompted review
Rated 4 out of 5 stars

It’s good program I find it to complete…

It’s good program I find it to complete and correct some terminology do vary because of different localities but is explained well ie bird block and beam block in Colorado we just call them roll blocks I like that I call and get a human being if I have a questions

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Beyond Instructors—A Home Inspection Family

Floyd and Sandra Gibbs are more than just instructors—they're family. Attending "The History of Homes" class was not only an educational experience but a journey guided by their unwavering support and expertise. Their commitment to sharing knowledge is exceptional, and their mentorship extends far beyond the classroom. I am grateful for the invaluable role they've played in my home inspection journey.

Sincerely,
Tanner Hill
Licensed Home Inspector
Atlas Home Inspections, LLC
Proud ICA Graduate
Serving Central Arkansas

10 November 2023
Unprompted review
Rated 5 out of 5 stars

ICA is the Great Way to start your learning!!!

I'm having a great time learning the ropes of being a home inspector!!! The modules are not too long... it is well explained audio form... so it's not simply a reading type course... it's as if I'm right next to the inspector during his/her round!!! It's specific and detailed ... exactly what to look for during your future inspections... step by step... to get yourself into a routine so you don't miss anything and learning how to write your reports with the appropriate wording!!! Enjoying every bit of it! Thanks :-)

13 November 2023
Unprompted review
Rated 5 out of 5 stars

In person instruction.

The in person 40 hour portion of the class was great. Rob was an amazing instructor full of experience and insights. I really enjoyed and benefited from the class.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

I would highly suggest going with ICA…

I would highly suggest going with ICA for your home inspection training needs. The course material is so easy to navigate and is set up very well. Very professional staff makes it easy to enroll and get you going. I recently completed my in the field training with Jeff L. with At Home Inspections. This was a very fun class and so beneficial, I was very impressed. Jeff was very knowledgeable and very experienced couldn't have asked for a better teacher. The knowledge I gained from him will help me tremendously through out my career. I suggest if your having trouble choosing the right school, don't look any further go with ICA!!

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Effective and Passionate

I am very glad that I decided to complete my training through ICA school. The course material was presented in a very effective way and the in-person class far exceeded my expectations. I had the pleasure of being Jeff L.'s student for the in-person class, and I couldn't have asked for a better teacher. Jeff did a phenomenal job ensuring that we are well prepared to apply our education from the course into real-world situations. It is very clear that Jeff is an knowledgeable teacher and is very passionate about his student's success. I would highly recommend this course to anyone that is interested in becoming a home inspector.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

I thoroughly enjoyed the class and the…

I thoroughly enjoyed the class and the way that it was presented. Steve did an amazing job explaining the topics ,going over scenarios and answering our questions. I will totally recommend ICA brand to anyone. Thank you

22 October 2023
Unprompted review
Rated 5 out of 5 stars

Awesome instruction with Floyd and Sandra Gibbs at ICA

Floyd and Sandra Gibbs with ICA were the perfect teachers for me. Floyd taught to my strengths and my weaknesses. I had all the information I needed to pass my exam and I feel prepared to step into my new career. This can be a lonely career, but with Floyd and Sandra, I know I have a family!

7 October 2023
Unprompted review
Rated 5 out of 5 stars

What an amazing course and instructor!

I had an incredible experience with the ICA course led by a Floyd and Sandra Gibbs!
Floyd deserves a million stars. Floyd's expertise and passion for teaching the course and knowledge of content truly shone through, making every class engaging and informative. Not just reading off of slides. The course content was comprehensive, well-organized, and practical, preparing me with confidence for my career in home inspections.

Thank you for everything and letting me be apart of your family!

7 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

I recently completed the ICA 4 day Home Inspector class in Virginia. As someone with zero background in construction or the trades, I found the class was a perfect fit and pace for my knowledge level. An enormous amount of credit goes to the instructor, Steve Sheldon, who explained each concept thoroughly and went far above and beyond just reciting the course material. He was patient with questions and was focused on conveying the material in a way that was tailored to giving the students a leg up on the NHIE. In addition to the technical aspects of home inspection, Steve also provided invaluable insights into the business end of running a successful home inspection business. I would highly recommend ICA’s course to anyone of any experience level, and hopefully your instructor can give you as good of a start in this business as Steve Sheldon did for me.

1 October 2023
Unprompted review
Rated 5 out of 5 stars

Great instructor

Steve Sheldon was a fantastic instructor - very detail-oriented and kept the class fun. I would recommend ICA to anyone looking to become a home inspector.

30 September 2023
Unprompted review

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