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IC Markets (EU) Ltd Reviews 3,943

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TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,390 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service and the helpfulness of the staff, noting that agents are readily available and competent. The response times are frequently praised as fast and efficient, with many people appreciating the quick resolution of their issues. The overall service is described as top-notch, and the user experience, including the platform's homepage and trading conditions, is often cited as smooth and user-friendly. However, some customers also noted significant issues with customer support, reporting that agents were never available and emails went unanswered, leading to feelings of abandonment, particularly for those transferred from another platform.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting the support team's speed, helpfulness,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers expressing satisfaction with the... See more

Service

Customers consistently report positive experiences with the service, highlighting its speed, efficiency, and... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fast. Really friendly and absolutely competent. I start my journey with IC Markets right now. The start is really good!

Company details

Written by the company

IC Markets is a CySEC-regulated CFD provider, delivering trading solutions for active day traders and scalpers as well as traders who are new to the trading of CFDs. IC Markets offers its clients cutting-edge trading platforms, low latency connectivity and superior liquidity. IC Markets is revolutionising online forex trading, online traders are now able to gain access to pricing and liquidity of the market.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

All great

All great, good spreads/ execution and very helpful customer service. have always withdrawn funds without any issues.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service from IC…

Exceptional customer service from IC Markets EU. The support team is highly professional, approachable, and genuinely dedicated to helping their clients. They have the expertise to solve any issue quickly, which gives you great peace of mind as a trader. 5 stars

3 June 2026
Unprompted review
Rated 5 out of 5 stars

The support team was very responsive…

The support team was very responsive and helpful. Even though they couldn't resolve my request due to regulatory restrictions, the agent explained everything clearly and professionally. Great customer service overall!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

There are lot of brokers but IC is best…

There are lot of brokers but IC is best , they are ready to help you 24/7 this is very very important for trader to have a broker like this . live chat is active all the time , they are fast and present all the time . This is the best service in market and i wish they carry on like this forever.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, good, a nice conact and they fixed everything. Apprciate a lot

27 May 2026
Unprompted review
Rated 5 out of 5 stars

very easy KYC

very easy KYC, Trades opening and closing very accurate, very fast response to questions, very helpful live assistance

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent live chat support

Excellent live chat support. Fast, professional, and very helpful. One of the best customer service experiences I’ve had with a broker.♥

26 May 2026
Unprompted review

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