LifeSaver Reviews 

490
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I am a new customer with Life saver. The hold times on the phone are beyond ridiculous, I went with this company as opposed to another because of the issues I’ve had. I’m about to go back to that comp... See more

Rated 5 out of 5 stars

Haven't used it yet, but finally a company like LIFESAVER made a jerry can that has some important features. Great to have it foil sealed due to storage issues. Water prep storage is vital and this co... See more

Company replied

Rated 5 out of 5 stars

i bought the Cube + extra carbon filters(Cube & Liberty). super fast delivery(to Switzerland). I'm filtering my tap water. It tastes like spring water now, no headache, no stomachacge.... so smooth, t... See more

Company replied

Rated 5 out of 5 stars

I buyed for many years the 6000UF bottle, tried here in Switzerland in a creek (I know the Swiss creeks and waters are clean), but I tried to take water from a creek with mud together, and see it filt... See more

Company details

  1. Outdoor clothing and equipment shop

Information provided by various external sources

LifeSaver® water purifiers give you the ultimate protection. Turn dodgy tap water, questionable bottled water or even dirty water from rivers, lakes and puddles into safe, drinkable water instantly. Ideal for everything from traveling, backpacking, trekking, hiking, camping and overlanding to emergency prepping.


Contact info

3.7

Average

TrustScore 3.5 out of 5

490 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(490)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, fast delivery.

Not tried my Wayfarer yet but will do shortly. Communication was great and delivery quicker than expected. Will order 2nd as a backup once tested. Thanks.

31 July 2023
LifeSaver logo

Reply from LifeSaver

Thanks Scotty

Rated 5 out of 5 stars

Alexander was super amazing

Alexander was super amazing. Friendly and very informative. I usually don’t write reviews because I believe people should be entitled to form their own opinion but this man was fun to talk to all while getting the information and stuff I needed. Thank you again Alexander! Also we got to do that podcast! Haha

14 August 2023
Unprompted review
LifeSaver logo

Reply from LifeSaver

Thanks Patrick

Rated 5 out of 5 stars

Amazing customer service

The team at Life Saver responded promptly to questions and helped steer me in the right direction for the product I needed, for our demands. This also helped me save money! Not only that they have been working hard to get said product to me due to some new EPA regulations and have been keeping my updated how it went, with out having to be asked. This is is my 3rd Life saver product and all of their products have exceeded my expectations.

On another note this company and their products are on the top tier in my opinion. Not only that when you read the description and watch a couple of the videos you will learn that they do exactly what they say nothing hidden and no suprises. As in " oh now that have this thing, you should also order this"

Thank you

24 July 2023
LifeSaver logo

Reply from LifeSaver

Very kind words, thanks for taking the time to leave this review Adam

Rated 5 out of 5 stars

Lifesaver Cube

Great customer service with a replacement part received the next day. Very happy with my Cube.

20 July 2023
LifeSaver logo

Reply from LifeSaver

Thanks Richard!

Rated 1 out of 5 stars

Missing Filter cartridge!

Currently experiencing a potable water crisis where I live, so I saw that this product was highly rated and perfect for what I needed. I ordered the Lifesaver Jerry Can through a national outdoor product retailer, REI. Product arrived within 3 days, which was perfect. However, after unboxing the item and inspecting it, I realized that the Ultra Filter cartridge was missing entirely. I initially reached out to Lifesaver and advised them of the issue, but they instead just referred me back to REI. I called REI and they immediately provided assistance and advised that this was a known issue from the maker of the product, Lifesaver, that the Jerry cans were being shipped without the most important part of the product… As expensive as this product is, you would expect better quality control and customer service from the manufacturer. Reconsider purchasing this online, especially if you are in an emergency situation needing clean water.

26 July 2023
Unprompted review
LifeSaver logo

Reply from LifeSaver

Hi Sean, please accept our apologies.

This is a known issue, unfortunately a 3rd party logistics company used by our North American distributors made a fulfilment error with a small batch of Jerrycans which were shipped to REI. All customers who are affected will be looked after through the channel they originally purchased. In your instance it was REI, hence we directed you to them.

We hope you are now having a positive experience with your LifeSaver Jerrycan.

Kind regards,

Wes

Rated 3 out of 5 stars

Excellent customer service, but problems with product.

Excellent customer service.
Recently bought the their new Wayfarer filter. Unfortunately had an issue with it.
Contacted Lifesaver via email and within a few hours the problem was diagnosed and a new part was posted. Filter now back up and running again.
Update: Once again the same problem has arisen, the duck bill valve has split again. Had not used since previous fault. Luckily I was checking to make sure all was well before taking it out with me, not out in the field. I am fully aware on pumping speed having had a MSR Waterworks 2 for over 20 years with no problem. I am also thinking the filter is no longer any good even though it's been stored correctly and only had about 30 litres through it. I have had no problems with the LIfesaver water bottle.

18 July 2023
Unprompted review
LifeSaver logo

Reply from LifeSaver

Glad we could help. Thanks for giving us the chance to set things right.

Rated 5 out of 5 stars

Fantastic product lifesaver wayfarer

Fantastic product, allso excellent customer service highly recommended company and excellent customer service and experience

31 May 2023
LifeSaver logo

Reply from LifeSaver

Glad we could help. Thanks for leaving the review Justin!

Rated 4 out of 5 stars

Quality of Components and Delivery Time, Top Notch!

My order was placed, and delivered in a timely manor, with the ability to track my order's progress. One thing I would have liked to see, is a paper insert with the product explaining procedure to properly prep, install, and maintain replacement filter. It was necessary for me to locate and download the manual to obtain the proper procedure. Even then, descriptions defined, sometimes refers you to another page in the manual to inform of additional steps that although redundant, should have printed another instance of the info, rather than make you jump back and forth in the manual. Makes it easy for mistakes to the integrity to be compromised.

28 May 2023
LifeSaver logo

Reply from LifeSaver

Hi Chris, thanks for the suggestions and thank you for leaving the review.

Rated 5 out of 5 stars

Great product

Great product, fast delivery & well worth getting. The water tastes great and is very simple to fill and use. Would recommend.

11 May 2023
LifeSaver logo

Reply from LifeSaver

Thanks a lot Nathan

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