IDNet Reviews 824

I have been with IDNet for eight years. They are a wonderful ISP. Drops in service are few and far between but, when I encounter an issue, Customer Service representatives and are readily available and good at problem solving. It’s a little more expensive than the big providers, but not having to deal with Virgin, EE or any of those charlatans is worth its weight in gold.

Great service very helpful technical support.

A human answered my call within less than a minute. He was helpful and knowledgeable. It felt like I was speaking to a kind friend. He initiated the necessary fix quickly and efficiently. I wish all companies offered this quality of customer service.

I've been with iDNet for 16 years of solid reliable service. No, they aren't the cheapest, but in the event you need to call support they're always there and know what they are talking about. Highly recommended.

We've been with IDNet for about 18 years and wouldn't dream of switching. Broadband is totally reliable, and telephone service is great as well. If you have any questions or (unlikely) problems, your phone call will be quickly answered by friendly and knowledgeable staff.

Been with IDNet for under a month, already super impressed.

They are consistently meeting their advertised speeds of ~2.4Gbps up and down (which is insane, btw), and thus far I've had zero connectivity issues. Their pricing is also extremely reasonable considering the speeds you are getting.

If you live in a CityFibre area I can strongly recommend them. I can't speak to the experience on OpenReach, however.

Reliability of the connection is faultless. In the many years I have been with IDNet, I can count the total downtime in mere minutes. Speed is the full rate of the advertised service.
UK based tech support is provided by staff with a deep knowledge of the tech and the infrastructure. When I converted from FTTC to full fibre, they handled all the dealings with Openreach over the eight weeks it took to complete the transition.
They also have no silly rules or disclaimers. I was allowed to use my own router so I did not need to reconfigure anything - just enter the new login.

A great ISP if you need to contact them, they’re on the ball and are very technically minded so they know instantly what’s going on not that I have to contact them very often at all maybe a handful of times in the last decade also polite great service loads of peering points honesty there’s no reason I would ever change to another provider.

Always someone to speak to when you call. Very helpful and professional team. The broadband service I have add is exceptional too.

I’ve just switched from AAISP to IDNet, and the whole migration went very smoothly. My service switched over around 1:30 AM and reprogramming my router with the new credentials and ranges was straightforward.

Initially, I did run into a strange issue where my connection speed was stuck around 95/900 instead of 900/900. At first it looked like a CityFibre profile problem, and IDNet support began checking it for me. While they were doing that, I eventually discovered (with help from another IDNet customer using the same router) that it was down to some MikroTik settings — specifically, don’t nail up the MTU or it can cause problems. Once adjusted, the line immediately performed at the expected full 900/900.

What really impressed me was that even after I’d let them know I’d solved it, IDNet still followed up on my support case to check everything was working properly, which I appreciated.

I’ve also had some excellent support beyond that:

They quickly fixed an incorrect route that was sending traffic via the US instead of London — sorted in the early hours of the morning.

They configured reverse DNS for me, and even when there was a minor issue with the IPv4 block, it was resolved rapidly.

Overall, the move from AAISP has been smooth, I’m saving money, and the level of service has been fantastic. Very happy so far and would definitely recommend IDNet.

So far, my experience has been as I expected, Thank you for that.
G.Smith.

The router was installed quickly and efficiently by City Fibre and my internet connection was ready to use straight away. Since then the service has been consistently fast and uninterrupted with no problems whatsoever. Very satisfied 5 stars.

Internet connectivity is all the same when its working, its when its not working that you would pay extra to get it fixed rather than explain to some poor call centre worker that yes, you have turned it off and back on again. I've been with them for years now and any time there's a problem I've had a friendly, competent and empowered person helping fix it.

No downtime, reliable speeds. I am staying away from BT and virginmedia forever.

Efficient account setup and router delivery. Open reach engineer was professional and efficient but having to wait 10 days for an appointment could be improved. Job was missidentfied (in my opinion) and didn't require qnd engineer. Maybe the issue diagnosis process needs to be improved?

For the best part of 20 years I have used IDNet. It costs more than many but provides an excellent standard of service and response. On the occasions I have required support I have been advised each time that they would call me back. Which they did every time. Until now.. the first time they did not call back and I had to chase up. This is only 1 time but a drop in standards. I will be watching. The score is a pointer to evaluate where they think they are heading. Further slips would encourage me to consider my future with them.

Good connection. Fast and helpful customer service by both phone and email

Reliable service, Reliable and good customer service ( unusual these days).
Good speed, no downtime so far.

Excellant. Perhaps the best comment is that I have never felt the need to contact them!

IDNET have always been helpful, especially when we had a problem not of our making. The service is excellent - we have no issues with this company.