While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the clear and well-illustrated instructions and guides, which are often highlighted as being precise and helpful for successful repairs. Many people found the prices affordable and appreciated the professional packaging and quick delivery of parts. The quality of the tools provided is also frequently mentioned as excellent, contributing to a smooth repair process. However, some people were dissatisfied with the product quality, particularly regarding replacement batteries, noting that some did not last long or perform as well as original parts. There were also occasional issues with product fit, such as screw holes not aligning or battery casings being off. A few customers experienced problems with delivery services, including unexpected additional charges or delays, and some found certain repair kits to be unhelpful or incomplete.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality. Many reviewers praise the fast... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the high quality of certain... See more

Instructions

Reviewers express satisfaction with the provided instructions. Many customers found the step-by-step guides,... See more

Price

Customers had ambiguous experiences with price. Many reviewers expressed frustration with unexpected... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast... See more

Based on these reviews

Rated 4 out of 5 stars

Decided to order a replacement battery to give new life to my Pixel6a. The process was very clear and by taking it slow and steady the repair went great. The written guide with pictures from IFixit wa... See more

Rated 4 out of 5 stars

The product and online instructions were great! The adhesive on the battery was so challenging to remove. The tip of the bottle of adhesive remover they sent us was not small enough get it where nee... See more

Rated 4 out of 5 stars

The battery is fine, well packed and fits my iPhone model, however, it seems to be priced, about 30-40% more comparing to Amazon. I was trying to cancel the order within a few of hours after placed th... See more

Rated 4 out of 5 stars

This is the second battery I've purchased for my Macbook Pro 2012. The battery lasts about a year before it gets the "service recommended" message again and starts draining pretty quickly. At this poi... See more


3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2018 Razer Blade Battery Replacement

Battery Replacement went very smoothly thanks to the iFixit tool kit that I purchased with the replacement battery for my 2018 Razer Blade. I was able to keep all of the removed screws organized thanks to the removable tool kit cover having slightly raised boxes that you can organize with.

12 November 2025
Unprompted review
Rated 2 out of 5 stars

Difficult (impossible for me) to get customer service

The company missed of my house number in my invoice (I double-checked by starting to order another item and seeing my browser auto-fill worked as expected). I then tried to correct it. Their AI assistant was continually pushing me to use some online form that had no way of providing this information. I then cancelled the order within 30 minutes as I wasn't confident I would ever sort the problem. There is no other way to contact ifixit.

I've tried contacting via social media to warn them about the issue but I've had no response. (Update: I did get a response to email support at ifixit after 2 working days - maybe that's not bad for a social media response - I'll update how long it takes for support to acknowledge.).

I've ordered from another supplier - fingers crossed. It's a shame as ifixit has all the user guides and looks set up to be super easy to use.

Minor gripe. I signed up for a stock notification and got it the day after the above fun as by chance I'd checked if they were back in stock - so don't rely on the notification.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

NIGHTMARE Cell Phone Battery Order

I ordered a Samsung cell phone battery. It was $19.99 and the shipping was $12.99 = $32.98. I was sent the wrong battery. I received the RMA to do the return. Ifixit would credit me only $19.99 for the return. They would not credit me for the shipping cost to me, $12.99 or provide a pre-paid return label to return the item and my cost would be $14.99 to return it. Total cost to me $47.97! They were not helpful or cooperative and their batteries are over priced. BEWARE. Shop Amazon!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

First Time Replacing Battery and IFixIt User

Following the step by step instructions provided and using the repair kit, I was able to successfully remove the battery from the S10+ without harming the mobile phone. The only struggle I had, was carefully prying out the battery due to the worlds strongest adhesive known to man. The Toolkit does not come with the clear-card, but I'd wager that would had helped a bit more.

Tip:
Do no go in thinking it will take 10mins, it will take however time it is needed. With that said, take your time doing this operation and be sure you get the right kit first ;)

24 October 2025
Unprompted review
Rated 2 out of 5 stars

the video was incomplete.

the video was incomplete.
It missed the part where you have to remove the old glue and plastic part on the frame. It didn't even mention it. I hence tried placing the new screen on top of it and surprise, it didn't seal. Youtube helped me understand the problem but it was too late; the new glue had been partially glued to the old, and when I opened the phone again I couldn't avoid damaging the new glue line. Thus even with proper cleaning the new screen is not fully and waterproofally sealed.
Spending 170 euros on ifixit products wasn't enough, I now need to additionally buy some new glue to protect my phone from water.

How disappointing that a well known website isn't even able to give the proper instructions. I wouldn't recommend ifixit to anyone; amazon and a good youtube video would definitely do better, for a way lower price.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Ifixit Bait and Switch part orders? Mysterious cancellations

I've attempted to order parts from ifixit. Find the item. Put in cart, and checkout. I get an email that everything is confirmed. Then I get an email that my order is canceled for some obscure reason and have no option to correct the mystery issue.

Reorder the same part going through the same process. Again everything verified and confirmed. Then mystery cancellation.

Is ifixit using "Bait and Switch" tactics on orders? How is it possible that a verified and confirmed order be suddenly canceled for a superfluous reasons?

It's impossible to get a real person on the line. What's going on???

22 October 2025
Unprompted review
Rated 1 out of 5 stars

new screen for pixel 7 pro did not fit

new screen for pixel 7 pro did not fit. thought I'd ordered the wrong one but after checking my order it should have fit. can't even return it as I damaged the clips that stick out and shouldn't have been there in the first place. wasted £215 on false advertisement.

28 October 2025
Unprompted review
Rated 1 out of 5 stars

Paid for nothing.

Ifixit recommended product did not fit my laptop. 30 bucks, had to pay 15 to ship back. So I paid 15 dollars for nothing. No phone co tact, no way to get my money back.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Great

Great, comprehensive product - very easy follow instructions.....

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The screen on my iPhone SE 2020 broke after hitting the ground. I ordered a new screen from iFixit. It arrived fast and was relatively easy to install. The screen generally worked, but it there were a high number of ghost-touches. I opened the phone again and checked the cables without success.

After addressing the issue to iFixit they swiftly sent a new replacement screen. Unfortunately the problem were exactly the same as the first screen received from iFixit. As it was difficult to live with my old cracked screen was reinstalled and the ghost-touches disappeared.

The two badly functioning screens were returned to iFixit (iFixit paid the shipping). iFixit claimed they tested the screens to be in perfect working order, but nonetheless refunded my purchase in full.

I later purchased a screen from a different vendor. This screen worked perfectly without ghost-touches thus I cannot interpret it in any other way that the two screens from iFixit indeed were defect.

I give iFixit 5 stars nonetheless as they were fast at responding and offered excellent service despite time lost and the fact that the iFixit product never fixed my phone.

17 September 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look